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Thread: InstallShield hosing Win 98/NT computers

  1. #1
    Padorak Guest

    Angry InstallShield hosing Win 98/NT computers

    Recently, our company upgraded from an older version of InstallShield Express to version 3.5 so we would be compatible with XP. The software installs fine on Win 95, 2000 and XP. However when the PC is rebooted after installing it on 98 or NT, a GPF message generated by Explorer appears and then the whole machine locks up. It is impossible to even start it up again using safe mode. So far, we've had to reimage several computers.

    Does anyone have any ideas or suggestions on what might be causing the problem? I've tried some things I've read about on other usenet groups from those with similiar problems, but so far nothing has helped.

    Thanks for any suggestions!

    Last edited by Padorak; 04-17-2002 at 03:39 PM.

  2. #2
    Join Date
    Jan 2002
    Derbyshire, UK
    What files and merge modules are you including in the setup ?


  3. #3
    Padorak Guest
    I went through my merge directories and composed a list. So the files installed would be the following list plus our exe file. Is there a particular file that causes a problem?

    Msacc8.olb Msaccess.exe Msacnv30.dll
    Msacnv30.exe Msaexp30.dll Msain800.dll Soa800.dll Utility.mda
    system.mdw Wrkgadm.exe comcat.dll comctl32.ocx comdlg32.ocx
    Dao2535.tlb Dao350.dll
    Expsrv.dll JETCOMP.exe msexch35.dll
    msexcl35.dll msjet35.dll msjint35.dll msjt4jlt.dll msjter35.dll
    msltus35.dll mspdox35.dll msrd2x35.dll msrepl35.dll msrpfs35.dll
    mstext35.dll msxbse35.dll Odbcjet.cnt Odbcjet.hlp vbajet32.dll
    VBAR332.DLL mfc42.dll
    Mfcans32.dll Mrt7enu.dll mscomm32.ocx
    msmask32.ocx Mso97rt.dll msvcirt.dll msvcrt.dll
    asycfilt.dll oleaut32.dll olepro32.dll
    Vba332.dll Vba3en.dll Vbacv20.dll
    Last edited by Padorak; 04-18-2002 at 09:12 AM.

  4. #4
    Join Date
    Jan 2002
    Derbyshire, UK
    From the above list, which ones are coming from a Merge Module, and which ones are being picked up indevidually ?

    The problem might be that the VB scan in Express has included a file that it shouldn't. An example would be msado15.dll that Express tries to install, but ado should be installed by mdac.


  5. #5
    Padorak Guest
    I selected only Access 97 for my merge modules, although InstallShield automatically checked some other merge modules and then I used the static and dynamic scanning features to determine what other files needed to be included. So other than whatever the system needs for Access 97, is being picked up with the scanning feature.

    The only other files that get installed are our exe, an icon file and a graphic. None of which uses any reserved names or anything and all of them ran on 98 & NT machines with the previous version of InstallShield, I think we had 2.0 before. I'm new to this project.

    Figuring it would be more accurate than my picking though the directories, I copied a DOS window "dir /s" of the install CD, to make sure I got all the files and that way all the directories will appear also. Sorry for not thinking of this sooner.

    I was under the impression that Express had filters that kept it from picking system critical files or from copying older files over newer ones ???

    I attached the listing.


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