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Thread: Is this a 1608 problem?

  1. #1
    Join Date
    Jan 2002
    Location
    San Diego
    Posts
    101

    Is this a 1608 problem?

    Hi,

    On one of our testing system, we run into problems with both IPWI and Dev7 packages.

    With IPWI package, we got an interrupted install (log file is attached); with Dev7 package, we got the "The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance." at the very beginning of install.

    The system is a w2k SP2, with IS5.5 installed before. Here are some points I think may make provide some useful info:
    1) In the attached log file (for IPWI package), we found the error messages -
    "1: Failed to create directory 'C:\Program Files\Common Files\InstallShield\engine\6\Intel 32', return code is 0xb7"
    ...
    "1: Failed to create directory 'C:\Program Files\Common Files\InstallShield\IScript', return code is 0xb7"
    ...
    2) A failed CA:
    "MSI (c) (F8:38): Doing action: CA_get_installed_code
    Action start 15:31:34: CA_get_installed_code.
    ...
    MSI (c) (F8:38): Closing MSIHANDLE (108) of type 0 for thread 312
    1: f11: Function failed, the user might cancel the installation.
    Action ended 15:31:35: CA_get_installed_code. Return value 3.
    MSI (c) (F8:38): Doing action: SetupInterrupted
    Action start 15:31:35: SetupInterrupted."
    ...

    The CA_get_installed_code is a CA with ISScript function which created an 'installer' object and search for this product from installer.Products to see if this product has been installed on the machine, and then set corresponding value for a property, the property will tell the installation if this is a fresh install or upgrade (if this product is found).

    Are the probelms of both packages from the same cause? Is this also an 1608 problem?
    Can anybody see the problem from the log file?

    Thanks,
    Peter
    Attached Files Attached Files

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