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Thread: InstallShield keeps making me activate my license

  1. #1
    Join Date
    Feb 2014
    Posts
    8

    InstallShield keeps making me activate my license

    I just upgraded from InstallShield 2014 to InstallShield 2018. Now InstallShield asks me to activate my license every time I open InstallShield. I click the 'Activate or Purchase' option. The next window takes me to 'Enter your activation code' window - my activation code is right there! I click Activate, InstallShield verifies then shows the 'Activation Complete' window. If I close down InstallShield and try to open again, I have to go through the whole process again. Very annoying!!!! What should I do to resolve this issue?

  2. #2
    Join Date
    Jun 2017
    Posts
    133
    Quote Originally Posted by gubbsinc View Post
    I just upgraded from InstallShield 2014 to InstallShield 2018. Now InstallShield asks me to activate my license every time I open InstallShield. I click the 'Activate or Purchase' option. The next window takes me to 'Enter your activation code' window - my activation code is right there! I click Activate, InstallShield verifies then shows the 'Activation Complete' window. If I close down InstallShield and try to open again, I have to go through the whole process again. Very annoying!!!! What should I do to resolve this issue?
    Hi,

    What is the edition you are using ?-Premier/Professional/Express

    If possible please attach InstallShield.log file C:\<PROGRAMFILESX86\InstallShield\<IS-VERSION>\System here.



    Thanks,
    Jenifer

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