Community Forums
Results 1 to 5 of 5

Thread: Setup.exe (Installshield 218) stopps on target system without any error message

  1. #1
    Join Date
    Jan 2003
    Location
    Germany - Büren
    Posts
    6

    Setup.exe (Installshield 218) stopps on target system without any error message

    Hi,

    we are using IS2018 (R2 Version 24 Premiere Edition) since few weeks now. We are using IS2010 many years before.

    With two of our latest installers a customer of us have a problem to start this.
    This customer is using Windows 10 Home and the installer stops after selecting the language or directly after double click on "setup.exe"...

    The same installer with IS2010 has no problem to start on the same target system.

    I am notice this only
    https://www.flexera.com/products/ins...uirements.html

    Any more information about the requirement target system?
    Any log files to check at the start of the setup.exe?

    Andreas

  2. #2
    Join Date
    Jun 2017
    Posts
    133
    Quote Originally Posted by AE - Andreas View Post
    Hi,

    we are using IS2018 (R2 Version 24 Premiere Edition) since few weeks now. We are using IS2010 many years before.

    With two of our latest installers a customer of us have a problem to start this.
    This customer is using Windows 10 Home and the installer stops after selecting the language or directly after double click on "setup.exe"...

    The same installer with IS2010 has no problem to start on the same target system.

    I am notice this only
    https://www.flexera.com/products/ins...uirements.html

    Any more information about the requirement target system?
    Any log files to check at the start of the setup.exe?

    Andreas
    Hi

    We can find the root-cause by tracking log file,for that you need to launch setup.exe with Setup.exe /debuglog"C:\PathToLog\setupexe.log" .Please attach it here to get relevant replies from community members

    Thanks,
    Jenifer

  3. #3
    Join Date
    Jan 2003
    Location
    Germany - Büren
    Posts
    6
    Quote Originally Posted by Jenifer View Post
    Hi

    We can find the root-cause by tracking log file,for that you need to launch setup.exe with Setup.exe /debuglog"C:\PathToLog\setupexe.log" .Please attach it here to get relevant replies from community members

    Thanks,
    Jenifer
    Hi,

    sorry for delay.
    We have used this link to get the log file
    https://flexeracommunity.force.com/c...Script-Project

    This option wasn't creating an log file.
    Setup.exe /debuglog"C:\PathToLog\setupexe.log"

    Please notice the log file, now :-)

    Best regards
    Andreas
    Attached Files Attached Files

  4. #4
    Join Date
    Jan 2003
    Location
    Germany - Büren
    Posts
    6
    Quote Originally Posted by Jenifer View Post
    Hi

    We can find the root-cause by tracking log file,for that you need to launch setup.exe with Setup.exe /debuglog"C:\PathToLog\setupexe.log" .Please attach it here to get relevant replies from community members

    Thanks,
    Jenifer
    Hi, sorry for my delay.

    We are using this link to get the log file:
    https://flexeracommunity.force.com/c...Script-Project

    This option was not good for us, no log file was created.
    Setup.exe /debuglog"C:\PathToLog\setupexe.log"

    Best regards
    Andreas
    Attached Files Attached Files

  5. #5
    Join Date
    Jan 2003
    Location
    Germany - Büren
    Posts
    6
    Hi, sorry for my delay.

    We are using this link to get the log file:
    https://flexeracommunity.force.com/c...Script-Project

    This option was not good for us, no log file was created.
    Setup.exe /debuglog"C:\PathToLog\setupexe.log"

    Best regards
    Andreas
    Attached Files Attached Files

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •