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Thread: Passing attachments to remedy via API

  1. #1
    Join Date
    Apr 2017
    Posts
    2

    Passing attachments to remedy via API

    Has anyone does this before? We have no idea how to do this. When the user (In App Portal) completes a form, we have it open a remedy ticket via the API. They have the option to attach a file to their request in App Portal. We can't seem to get the file to pass over to Remedy.

  2. #2
    Join Date
    Aug 2013
    Location
    Massillon, OH
    Posts
    37
    What do they want to send over into the request in Remedy and why? The solution does support the upload of files, however, they are stored as bubbles within the DB and not easily accessible for an API-related process.
    Jason Snook
    Senior Product Manager
    Flexera Software

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