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Thread: "Cancel Notification to User" and "Default Ide time"

  1. #1
    Join Date
    Jul 2018
    Posts
    1

    "Cancel Notification to User" and "Default Ide time"

    Hi there,

    I have App Portal 2017 R1 (12.0.0.0) version & currently experiencing two issues;

    1. How do I increase App Portal "idle" time & now Admins cannot leave the Portal without any activity for about 2 minutes - I would like to set this to 15 minutes.

    2. On "Cancel Notifications" - Users always received Cancelled emails notification regardless of the "User" option is selected or not, see attached.
    I have disabled "Send Cancel Email" to Users but Users still get Cancel Emails.

    Can you please assist as soon as possible.
    Attached Images Attached Images  

  2. #2
    Join Date
    Aug 2013
    Location
    Massillon, OH
    Posts
    37
    Idle time would be controlled through Microsoft IIS settings for the Application Pool itself. Regarding your second question, it may be possible that is a bug so I would recommend opening a support case.
    Jason Snook
    Senior Product Manager
    Flexera Software

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