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Thread: "Cancel Notification to User" and "Default Ide time"

  1. #1
    Join Date
    Jul 2018

    "Cancel Notification to User" and "Default Ide time"

    Hi there,

    I have App Portal 2017 R1 ( version & currently experiencing two issues;

    1. How do I increase App Portal "idle" time & now Admins cannot leave the Portal without any activity for about 2 minutes - I would like to set this to 15 minutes.

    2. On "Cancel Notifications" - Users always received Cancelled emails notification regardless of the "User" option is selected or not, see attached.
    I have disabled "Send Cancel Email" to Users but Users still get Cancel Emails.

    Can you please assist as soon as possible.
    Attached Images Attached Images  

  2. #2
    Join Date
    Aug 2013
    Massillon, OH
    Idle time would be controlled through Microsoft IIS settings for the Application Pool itself. Regarding your second question, it may be possible that is a bug so I would recommend opening a support case.
    Jason Snook
    Senior Product Manager
    Flexera Software

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