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Thread: Error -5001 : 0x80070002 after prerequisite reboot

  1. #1
    Join Date
    Feb 2002
    Location
    Sterling Heights, MI
    Posts
    182

    Error -5001 : 0x80070002 after prerequisite reboot

    InstallShield version 2018 SP1.

    After running into this problem I created a new Installscript build with only one change. I added the prerequisite .NET Framework 4.7.1. Everything else is defaults and I created the build.

    Upon installation on Windows Server 2008 R2, the prereq is installed and it asks for a reboot, I say yes.

    After the reboot the setup tries to continue. But the only thing that shows up is this error. See attached photo.

    I believe this may occur with any prereq that requires a mid-install reboot, but haven't had enough time to test that theory. I HAVE, however, tried different .NET prereqs, all with the same error after reboot.

    Any ideas?

    Thanks.
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    Dave

  2. #2
    Join Date
    Jun 2017
    Posts
    51

    Error -5001 : 0x80070002 after prerequisite reboot

    Quote Originally Posted by lonewolf32 View Post
    InstallShield version 2018 SP1.

    After running into this problem I created a new Installscript build with only one change. I added the prerequisite .NET Framework 4.7.1. Everything else is defaults and I created the build.

    Upon installation on Windows Server 2008 R2, the prereq is installed and it asks for a reboot, I say yes.

    After the reboot the setup tries to continue. But the only thing that shows up is this error. See attached photo.

    I believe this may occur with any prereq that requires a mid-install reboot, but haven't had enough time to test that theory. I HAVE, however, tried different .NET prereqs, all with the same error after reboot.

    Any ideas?

    Thanks.
    Hi lonewolf32,

    Work-around for this issue could be relaunching the setup after restart,if it seems a reasonable bug you can contact InstallShield/Flexera support

    Thanks,
    Jenifer

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