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Thread: Installshield 2018 crash on my profile

  1. #1
    Join Date
    Jun 2018
    New York, NY

    Post Installshield 2018 crash on my profile C++ error

    Hello, don't know if someone has experience this,

    Installshield crashes but only happen to my account/profile however 2016 was working fine

    from event viewer:
    Faulting application name: isdev.exe, version:, time stamp: 0x5abccedd
    Faulting module name: FrmWrkLib.DLL, version:, time stamp: 0x5abcb5ef
    Exception code: 0xc000041d
    Fault offset: 0x0012300d
    Faulting process id: 0x27b0
    Faulting application start time: 0x01d3fe6c0d19ddcb
    Faulting application path: C:\Program Files (x86)\InstallShield\2018\System\isdev.exe
    Faulting module path: C:\Program Files (x86)\InstallShield\2018\System\FrmWrkLib.DLL
    Report Id: 90e8a7d0-5627-44b1-b474-291085d0714d
    Faulting package full name:
    Faulting package-relative application ID:

    Installshield crash report:
    Exception ACCESS_VIOLATION (0xc0000005) at address 0x0a65300d trying to read address 0x00000000.File : C:\Program Files (x86)\InstallShield\2018\System\isdev.exeVersion : : c0000005Address
    : 0a65300dAccess Type : readAccess Address : 00000000Registers : EAX=00000001 CS=0023 EIP=0a65300d EFLGS=00010202 : EBX=748f0fa0 SS=002b ESP=0019e0c4 EBP=0019e0cc : ECX=7515d090 DS=002b ESI=0dfa7908 FS=0053
    : EDX=74f6c9e4 ES=002b EDI=00000000 GS=002bStack Trace : 0a6592df 050fee4a 0f1782b6 0f2054ad : 0f204eaf 0f1a93dd 0f1d1e1e 0f1d1ea1 : 0a5daf4b 0a5d46ed 064b5a0b 064d5d31 : 06536aa0 065367a1 7577bb4f 7575e542
    : 7575e74b 064a94a1 0f3cb52d 0f3b88e3 : 0f40ccd1 00424a49 00426940 0044af15 : 0044bc1f 00408e5e 0f1a9486 0f1a91f7

    Thank you
    Last edited by jeromebt; 06-22-2018 at 05:26 PM.

  2. #2
    Join Date
    Jun 2017

    Installshield 2018 crash on my profile

    Hi jeromebt,

    With this it may be little tough to find out cause for the crash,if possible attach installshield.log & dump files that you could see from C:\PROGRAMFILES_X86\InstallShield\2018\System.


  3. #3
    Join Date
    Jun 2018
    New York, NY

    Cool Workaround C++ crash Installshield 2018, Tuner 2018,

    How to reproduce the issue:

    Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
    in your map H Home drive
    create 2 directories as
    H:\Personal and h:\Desktop

    in Personal add your map drive e.g: h:\personal
    in Desktop add your redirection desktop e.g. h:\Desktop

    then Tuner or Installshield will get the issue with version 2018

    The work around is either to map my H drive as an Adminsitrator or do a subst H: C:\temp and create in c:\temp the folder Desktop and Personal or stop the redirection before using these 2 programs

    Thank you

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