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Thread: Installshield 2018 crash on my profile

  1. #1
    Join Date
    Jun 2018
    Location
    New York, NY
    Posts
    2

    Post Installshield 2018 crash on my profile C++ error

    Hello, don't know if someone has experience this,

    Installshield crashes but only happen to my account/profile however 2016 was working fine

    from event viewer:
    Faulting application name: isdev.exe, version: 24.0.0.439, time stamp: 0x5abccedd
    Faulting module name: FrmWrkLib.DLL, version: 24.0.0.439, time stamp: 0x5abcb5ef
    Exception code: 0xc000041d
    Fault offset: 0x0012300d
    Faulting process id: 0x27b0
    Faulting application start time: 0x01d3fe6c0d19ddcb
    Faulting application path: C:\Program Files (x86)\InstallShield\2018\System\isdev.exe
    Faulting module path: C:\Program Files (x86)\InstallShield\2018\System\FrmWrkLib.DLL
    Report Id: 90e8a7d0-5627-44b1-b474-291085d0714d
    Faulting package full name:
    Faulting package-relative application ID:

    Installshield crash report:
    Exception ACCESS_VIOLATION (0xc0000005) at address 0x0a65300d trying to read address 0x00000000.File : C:\Program Files (x86)\InstallShield\2018\System\isdev.exeVersion : 24.0.0.439Exception : c0000005Address
    : 0a65300dAccess Type : readAccess Address : 00000000Registers : EAX=00000001 CS=0023 EIP=0a65300d EFLGS=00010202 : EBX=748f0fa0 SS=002b ESP=0019e0c4 EBP=0019e0cc : ECX=7515d090 DS=002b ESI=0dfa7908 FS=0053
    : EDX=74f6c9e4 ES=002b EDI=00000000 GS=002bStack Trace : 0a6592df 050fee4a 0f1782b6 0f2054ad : 0f204eaf 0f1a93dd 0f1d1e1e 0f1d1ea1 : 0a5daf4b 0a5d46ed 064b5a0b 064d5d31 : 06536aa0 065367a1 7577bb4f 7575e542
    : 7575e74b 064a94a1 0f3cb52d 0f3b88e3 : 0f40ccd1 00424a49 00426940 0044af15 : 0044bc1f 00408e5e 0f1a9486 0f1a91f7

    Thank you
    Jerome
    Last edited by jeromebt; 06-22-2018 at 05:26 PM.

  2. #2
    Join Date
    Jun 2017
    Posts
    61

    Installshield 2018 crash on my profile

    Hi jeromebt,

    With this it may be little tough to find out cause for the crash,if possible attach installshield.log & dump files that you could see from C:\PROGRAMFILES_X86\InstallShield\2018\System.


    Thanks,
    Jenifer

  3. #3
    Join Date
    Jun 2018
    Location
    New York, NY
    Posts
    2

    Cool Workaround C++ crash Installshield 2018, Tuner 2018,

    How to reproduce the issue:

    Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
    in your map H Home drive
    create 2 directories as
    H:\Personal and h:\Desktop

    in Personal add your map drive e.g: h:\personal
    in Desktop add your redirection desktop e.g. h:\Desktop

    then Tuner or Installshield will get the issue with version 2018

    The work around is either to map my H drive as an Adminsitrator or do a subst H: C:\temp and create in c:\temp the folder Desktop and Personal or stop the redirection before using these 2 programs

    Thank you
    Jerome

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