InstallShield 2014 Express requires licensing after a a SSD crash. I restored a disk image on a new SSD drive of identical type. Everything else I have continues to work normally accept IS 2014.

Due to the crash, I obviously could not return the licence.

In process of trying to licence through the website I am now getting - 51406 Fulfillment record is disabled

I tried contacting support, but Im not sure that I got through, as I have not received a reply with a ticket number or anything.