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Thread: Installer Freezing at Point of Installing Font.

  1. #1
    Join Date
    Dec 2017
    Posts
    3

    Installer Freezing at Point of Installing Font.

    I have recently added a .ttf font file to install... however, during install, the installer freezes at the point of installing the font.

    1. I have tried moving the font install step to the first to the last step... no change.
    2. It is not happening on all PCs, just one at this point.

    I have attached a screen capture of the font file I added and the installer freezing.

    Using:
    InstallAnywhere 2015 Premier
    Install PC is Windows 7.

    Name:  InstallAnywhereSnap1.png
Views: 62
Size:  137.7 KBName:  InstallAnywhereSnap2.png
Views: 62
Size:  122.8 KB

  2. #2
    Join Date
    Apr 2008
    Location
    France
    Posts
    290
    Does the $IA_PROJECT_DIR$ is reachable by the user that launch your installer?

    Try enabling debug by either setting LAX_DEBUG=true or by holding the CTRL key during the splash screen...

  3. #3
    Join Date
    Dec 2017
    Posts
    3
    Thank you for the reply. I held the CTRL and the out put is below...

    I am installing into "C:\Program Files (x86)\AutomationDirect\SW Name".

    It has something to do with the font installation. If I remove that piece, the install works fine.

    ***************** DEBUG OUTPUT *******************
    cwd: C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows
    cmd: "C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\resource\jre\bin\
    java.exe" -Xms16777216 -Xmx50331648 -classpath "C:\Users\artipton\AppData\Local\
    Temp\I1513177909\InstallerData\IAClasses.zip;C:\Users\artipton\AppData\Local\Tem
    p\I1513177909\InstallerData\Execute.zip;C:\Users\artipton\AppData\Local\Temp\I15
    13177909\Windows\InstallerData\Execute.zip;C:\Users\artipton\AppData\Local\Temp\
    I1513177909\InstallerData\Resource1.zip;C:\Users\artipton\AppData\Local\Temp\I15
    13177909\Windows\InstallerData\Resource1.zip;C:\Users\artipton\AppData\Local\Tem
    p\I1513177909\InstallerData;C:\Users\artipton\AppData\Local\Temp\I1513177909\Win
    dows\InstallerData;" com.zerog.lax.LAX "C:/Users/artipton/AppData/Local/Temp/I15
    13177909/Windows/install.lax" "C:/Users/artipton/AppData/Local/Temp/lax98A8.tmp"

    LAX Version = 17.0
    __________________________________________________________________________

    InstallAnywhere 2015
    Version: 17.0
    __________________________________________________________________________

    Wed Dec 13 10:11:59 EST 2017

    Free Memory: 11590 kB
    Total Memory: 15872 kB

    No Arguments

    java.class.path:
    C:\Users\artipton\AppData\Local\Temp\I1513177909\InstallerData\IAClasses.zip

    C:\Users\artipton\AppData\Local\Temp\I1513177909\InstallerData\Execute.zip
    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\InstallerData\Execu
    te.zip
    C:\Users\artipton\AppData\Local\Temp\I1513177909\InstallerData\Resource1.zip

    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\InstallerData\Resou
    rce1.zip
    C:\Users\artipton\AppData\Local\Temp\I1513177909\InstallerData
    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\InstallerData

    ZGUtil.CLASS_PATH:
    C:\Users\artipton\AppData\Local\Temp\I1513177909\InstallerData\IAClasses.zip

    C:\Users\artipton\AppData\Local\Temp\I1513177909\InstallerData\Execute.zip
    C:\Users\artipton\AppData\Local\Temp\I1513177909\InstallerData

    sun.boot.class.path:
    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\resource\jre\lib\re
    sources.jar
    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\resource\jre\lib\rt
    .jar
    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\resource\jre\lib\su
    nrsasign.jar
    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\resource\jre\lib\js
    se.jar
    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\resource\jre\lib\jc
    e.jar
    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\resource\jre\lib\ch
    arsets.jar
    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\resource\jre\lib\jf
    r.jar
    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\resource\jre\classe
    s

    java.ext.dirs:
    C:\Users\artipton\AppData\Local\Temp\I1513177909\Windows\resource\jre\lib\ex
    t
    C:\Windows\Sun\Java\lib\ext

    java.version == 1.8.0_91 (Java 1)
    java.vm.name == Java HotSpot(TM) Client VM
    java.vm.vendor == Oracle Corporation
    java.vm.version == 25.91-b14
    java.vm.specification.name == Java Virtual Machine Specification
    java.vm.specification.vendor == Oracle Corporation
    java.vm.specification.version == 1.8
    java.specification.name == Java Platform API Specification
    java.specification.vendor == Oracle Corporation
    java.specification.version == 1.8
    java.vendor == Oracle Corporation
    java.vendor.url == http://java.oracle.com/
    java.class.version == 52.0
    java.library.path == C:\Users\artipton\AppData\Local\Temp\I151317790
    9\Windows\resource\jre\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Window
    s;C:\ProgramData\Oracle\Java\javapath;C:\PROGRAM FILES (X86)\AMD APP\BIN\X86_64;
    C:\PROGRAM FILES (X86)\AMD APP\BIN\X86;C:\Windows\SYSTEM32;C:\Windows;C:\Windows
    \SYSTEM32\WBEM;C:\PROGRAM FILES (X86)\ATI TECHNOLOGIES\ATI.ACE\CORE-STATIC;C:\Wi
    ndows\SYSTEM32\WINDOWSPOWERSHELL\V1.0\;C:\Windows\SYSTEM32\WINDOWSPOWERSHELL\V1.
    0\;;C:\PROGRAM FILES\WIDCOMM\BLUETOOTH SOFTWARE\;C:\PROGRAM FILES\WIDCOMM\BLUETO
    OTH SOFTWARE\SYSWOW64;C:\Program Files\Broadcom\WHL\;C:\Program Files\Broadcom\W
    HL\syswow64;C:\Program Files\Broadcom\WHL\SysWow64\;C:\Program Files\Broadcom\WH
    L\SysWow64\syswow64;;C:\Program Files\Borland\StarTeam SDK 13.0\lib;C:\Program F
    iles\Borland\StarTeam SDK 13.0\bin;C:\Program Files (x86)\AMD\ATI.ACE\Core-Stati
    c;C:\Program Files (x86)\PuTTY\;C:\Program Files\Borland\StarTeam SDK 15.0\lib;C
    :\Program Files\Borland\StarTeam SDK 15.0\bin;C:\Windows\System32\WindowsPowerSh
    ell\v1.0\;.
    java.compiler == null
    java.home == C:\Users\artipton\AppData\Local\Temp\I151317790
    9\Windows\resource\jre
    java.io.tmpdir == C:\Users\artipton\AppData\Local\Temp\
    os.name == Windows 7
    os.arch == x86
    os.version == 6.1
    path.separator == ;
    file.separator == \
    file.encoding == Cp1252
    user.name == artipton
    user.home == C:\Users\artipton
    user.dir == C:\Users\artipton\AppData\Local\Temp\I151317790
    9\Windows
    user.language == en
    user.region == null
    __________________________________________________________________________



    Loading externalized properties


    8. final log file name=C:\Program Files (x86)\AutomationDirect\Solo Configuratio
    n\UninstallerData\Logs\Solo_Configuration_Install_12_13_2017_10_12_13.log
    #
    # INSTALLING VM: C:\Program Files (x86)\AutomationDirect\Solo Configuration\jre
    #
    System's temporary directory = C:\Users\artipton\AppData\Local\Temp
    XMLScriptWriter: No Installation Objects were skipped

  4. #4
    Join Date
    Dec 2017
    Posts
    3
    Anyone have any ideas on this one?

    Thank you in advance...

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