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Thread: Specific User isnt receiving email to approve

  1. #1
    Join Date
    Nov 2017

    Post Specific User isnt receiving email to approve

    I have a peculiar case of one single user who doesnt receive the email notification for the approval when request for software is done. Additionally when I reset the approval workflow the email gets triggered to him.

    The email log file shows blank , for example the log file reads " Send initial email to: and stays blank. When I reset the Approval workflow I can see "send initial email to <email address>".

    The user has been remove dfrom SCCM, Re-ran discovery to fetch the user information but see the same issue

    Has someone come across this issue?

    Any help / feedback appreciated.

    Last edited by fatboyslim; 11-28-2017 at 02:21 AM. Reason: Adding information

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