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Thread: Installer User Interface Mode Not Supported on RHE 7.4

  1. #1
    Join Date
    Nov 2017
    Posts
    1

    Installer User Interface Mode Not Supported on RHE 7.4

    Got the error when installing ALM 12.55 on RHE 7.4.

    Already tried the solution provided from
    https://community.flexerasoftware.co...quot&styleid=6
    But it doesn't work.

    Below is the detailed error message.

    ========= Analyzing UNIX Environment =================================
    Setting UNIX (linux) flavor specifics.
    Importing UNIX environment into LAX properties.
    Checking for POSIX awk.

    ========= Analyzing LAX ==============================================
    LAX found............................ OK.
    LAX properties read.................. OK.

    ========= Finding VM =================================================
    Valid VM types.......................... 1.8+
    Absolute LAX_VM path.................... /opt/HP/tmp/install.dir.305/Linux/resource/jre/bin/java
    Expanded Valid VM types................. 1.8+
    Found jvmspecs.properties

    ========= Virtual Machine Options ====================================
    LAX properties incorporated............. OK.
    classpath............................... "/opt/HP/tmp/install.dir.305/InstallerData:/opt/HP/tmp/install.dir.305/InstallerData/installer.zip"
    main class.............................. "com.zerog.ia.installer.Main"
    .lax file path.......................... "/opt/HP/tmp/install.dir.305/temp.lax"
    user directory.......................... "/opt/HP/tmp/install.dir.305"
    stdout to............................... "console"
    sterr to................................ "console"
    install directory....................... ""
    JIT..................................... none
    option (verify)......................... off
    option (verbosity)...................... none
    option (garbage collection extent)...... none
    option (garbage collection thread)...... none
    option (native stack max size).......... none
    option (java stack max size)............ none
    option (java heap max size)............. 100331648
    option (java heap initial size)......... 32777216
    option (lax.nl.java.option.additional).. none

    ========= Display settings ===========================================
    X display............................... not set
    UI mode................................. console

    Launching installer...

    ========= VM Command Line ============================================
    options: -Xmx100331648 -Xms32777216
    CLASSPATH:/opt/HP/tmp/install.dir.305/InstallerData:/opt/HP/tmp/install.dir.305/InstallerData/installer.zip:

    ========= Forking JAVA =============================================
    LAX Version = 18.0

    Consorsbank und DAB sind eingetragene Marken der BNP Paribas S.A. Niederlassung Deutschland.

    Standort Nürnberg: Bahnhofstraße 55, 90402 Nürnberg
    Fon +49 (0) 911 / 369-0, Fax +49 (0) 911 / 369-10 00, info@consorsbank.de, http://www.consorsbank.de

    Standort München: Landsberger Str. 300 , 80687 München
    Fon +49 (0) 89 / 50068-0, Fax +49 (0) 89 / 50068-630, information@dab.com, www.dab.com

    Sitz der BNP Paribas S.A. Niederlassung Deutschland: Bahnhofstraße 55, 90402 Nürnberg, HRB Nürnberg 31129, USt-IdNr. DE191528929

    Sitz der BNP Paribas S.A.: 16, boulevard des Italiens, 75009 Paris, Frankreich, Registergericht: R.C.S. Paris 662 042 449
    Président du Conseil d‘Administration (Präsident des Verwaltungsrates): Jean Lemierre, Directeur Général (Generaldirektor): Jean-Laurent Bonnafé
    __________________________________________________________________________

    InstallAnywhere 2017
    Version: 18.0
    __________________________________________________________________________

    Tue Oct 17 10:07:41 CEST 2017

    Free Memory: 30751 kB
    Total Memory: 33792 kB

    2 Command Line Args:
    0: -m
    1: CONSOLE

    java.class.path:
    /opt/HP/tmp/install.dir.305/InstallerData
    /opt/HP/tmp/install.dir.305/InstallerData/installer.zip

    ZGUtil.CLASS_PATH:
    /opt/HP/tmp/install.dir.305/InstallerData
    /opt/HP/tmp/install.dir.305/InstallerData/installer.zip

    sun.boot.class.path:
    /opt/HP/tmp/install.dir.305/Linux/resource/jre/lib/resources.jar
    /opt/HP/tmp/install.dir.305/Linux/resource/jre/lib/rt.jar
    /opt/HP/tmp/install.dir.305/Linux/resource/jre/lib/sunrsasign.jar
    /opt/HP/tmp/install.dir.305/Linux/resource/jre/lib/jsse.jar
    /opt/HP/tmp/install.dir.305/Linux/resource/jre/lib/jce.jar
    /opt/HP/tmp/install.dir.305/Linux/resource/jre/lib/charsets.jar
    /opt/HP/tmp/install.dir.305/Linux/resource/jre/lib/jfr.jar
    /opt/HP/tmp/install.dir.305/Linux/resource/jre/classes

    java.ext.dirs:
    /opt/HP/tmp/install.dir.305/Linux/resource/jre/lib/ext
    /usr/java/packages/lib/ext

    java.version == 1.8.0_05 (Java 1)
    java.vm.name == Java HotSpot(TM) 64-Bit Server VM
    java.vm.vendor == Oracle Corporation
    java.vm.version == 25.5-b02
    java.vm.specification.name == Java Virtual Machine Specification
    java.vm.specification.vendor == Oracle Corporation
    java.vm.specification.version == 1.8
    java.specification.name == Java Platform API Specification
    java.specification.vendor == Oracle Corporation
    java.specification.version == 1.8
    java.vendor == Oracle Corporation
    java.vendor.url == http://java.oracle.com/
    java.class.version == 52.0
    java.library.path == /usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib
    java.compiler == null
    java.home == /opt/HP/tmp/install.dir.305/Linux/resource/jre
    java.io.tmpdir == /tmp
    os.name == Linux
    os.arch == amd64
    os.version == 3.10.0-693.2.2.el7.x86_64
    path.separator == :
    file.separator == /
    file.encoding == UTF-8
    user.name == root
    user.home == /root
    user.dir == /opt/HP/tmp/install.dir.305
    user.language == en
    user.region == null
    __________________________________________________________________________

    XMLScriptReader: unable to parse the provided script file. File may have been invalid...
    java.lang.NullPointerException
    at Flexeraan8.am(Unknown Source)
    at Flexeraan8.ak(Unknown Source)
    at Flexeraan8$1.aa(Unknown Source)
    at Flexeraair.ad(Unknown Source)
    at Flexeraan8.ac(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.b1(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.a8(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.au(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
    at com.zerog.ia.installer.Main.main(Unknown Source)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.zerog.lax.LAX.launch(Unknown Source)
    at com.zerog.lax.LAX.main(Unknown Source)
    Unable to load the script.

    =======================================================

    Installer User Interface Mode Not Supported

    Unable to load and to prepare the installer in console or silent mode.

    =======================================================

    SHUTDOWN REQUESTED
    (X) commiting registry
    (X) shutting down service manager
    (X) cleaning up temporary directories
    System's temporary directory = /opt/HP/tmp
    Exiting with exit code: 2000
    cleanUp()
    calling cleanUpUNIX()

  2. #2
    Join Date
    Jan 2015
    Posts
    45
    run below commands, if you find any of these files then try to delete both or at least one. Try install your product.

    rpm -qa | grep xorg-x11-fonts-Type1
    rpm -qa | grep stix-fonts

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