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Thread: Uninstall is not removing all folders on Windows Server 2016

  1. #1
    Join Date
    Sep 2017

    Uninstall is not removing all folders on Windows Server 2016

    Uninstalling our product on s Windows Server 2016 does not remove the jre or the Uninstall_Product folders. Uninstalling on other window platforms, everything is removed properly. Any reason why product won't fully uninstall on Windows Server 2016.

  2. #2
    Join Date
    Oct 2017

    Same Issue

    I'm also seeing the same Issue in Windows 2016. A java process remains after successfully running the uninstaller. Note that this java process was spawned by the uninstaller, not the application being uninstalled. Something holds a lock on the jre folder (presumable the java process). Once I manually kill the process, I am able to remove the jre folder.

    The uninstall logs are reporting a successful removal of the folder, but the jre folder still remains.

    Uninstall Folder: C:\Program Files\FOLDER\jre
    Status: SUCCESSFUL

    I'm assuming this is an InstallAnywhere bug.

    We are using InstallAnywhere 2017.
    Last edited by jlevac; 10-16-2017 at 10:18 AM.

  3. #3
    Join Date
    Dec 2015

    We are not facing any such kind of issues.
    It will be helpful if you could elaborate more on any particular settings which you are doing at your end.

    Thank you

  4. #4
    Join Date
    Sep 2017
    Looks to be related to type of user doing the uninstall. Uninstall works fine if user is local admin. If user is a Domain Admin the uninstall leaves files behind.

  5. #5
    Join Date
    Jan 2015
    make sure no other applications are being used by same jre on your machine.
    make sure all the application related services/process are stopped properly in "pre uninstall stage".
    since 2016 is recent os one, make sure it is up to date.

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