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Thread: Update service cannot be found

  1. #1
    Join Date
    Sep 2008
    Posts
    36

    Update service cannot be found

    This just started happening over the weekend, and it affects all versions of IA from 2014 forward, the get stuck Looking up the update service. Is there any way to turn off looking for it all together? This is getting in the way of getting work done. What port is it trying to go out when it is looking. It times out after a very long time, here is the exception:

    [buildinstaller] Using Properties set in iabuild.xml
    [buildinstaller] The access path 'JBOSS_DIR' which is defined by a system environment points to a non-existent folder, /home/cronbld/builds/EAI_18.0/Platform/platform/build/archives/redhat/jboss/current. Please quit InstallAnywhere, and change the system environment variable. Then restart InstallAnywhere.
    [buildinstaller] Triad Server Specified- Requesting license from =1795@ecamolx0010.mo.ca.am.ericsson.se,1795@ecamolx0011.mo.ca.am.ericsson.se,1795@ecamolx0012.mo.ca.am.ericsson.se
    [buildinstaller] No Such Feature Exists (-5,3027)
    [buildinstaller] Triad Server Specified- Requesting license from =1795@ecamolx0010.mo.ca.am.ericsson.se,1795@ecamolx0011.mo.ca.am.ericsson.se,1795@ecamolx0012.mo.ca.am.ericsson.se
    [buildinstaller] No Such Feature Exists (-5,3027)
    [buildinstaller] Triad Server Specified- Requesting license from =1795@ecamolx0010.mo.ca.am.ericsson.se,1795@ecamolx0011.mo.ca.am.ericsson.se,1795@ecamolx0012.mo.ca.am.ericsson.se
    [buildinstaller] Starting Update Service
    [buildinstaller] Started Update Service
    [buildinstaller] Looking up Update Service
    [buildinstaller] UpdateService-Err>isus.UpdateServiceException: Not Connected or Update Service is not available
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCObject.ExecuteWithPost(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCObject.Execute(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.rpc.SignedRPCObject.Execute(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCSendProfiles.Run(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.ProfileManager.synchProfiles(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.ProfileMgr.uploadCollection(Unknown Source)
    [buildinstaller] UpdateService-Err> at com.zerog.ia.designer.update.rmi.UpdateServiceRemoteServer.profileAdd(Unknown Source)
    [buildinstaller] UpdateService-Err> at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    [buildinstaller] UpdateService-Err> at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    [buildinstaller] UpdateService-Err> at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    [buildinstaller] UpdateService-Err> at java.lang.reflect.Method.invoke(Method.java:498)
    [buildinstaller] UpdateService-Err> at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:324)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport$1.run(Transport.java:200)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport$1.run(Transport.java:197)
    [buildinstaller] UpdateService-Err> at java.security.AccessController.doPrivileged(Native Method)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport.serviceCall(Transport.java:196)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:568)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:826)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.lambda$run$0(TCPTransport.java:683)
    [buildinstaller] UpdateService-Err> at java.security.AccessController.doPrivileged(Native Method)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:682)
    [buildinstaller] UpdateService-Err> at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    [buildinstaller] UpdateService-Err> at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    [buildinstaller] UpdateService-Err> at java.lang.Thread.run(Thread.java:745)
    [buildinstaller] UpdateService-Err>isus.UpdateServiceException: Not Connected or Update Service is not available
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCObject.ExecuteWithPost(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCObject.Execute(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.rpc.SignedRPCObject.Execute(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCSendProfiles.Run(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.ProfileManager.synchProfiles(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.ProfileMgr.uploadCollection(Unknown Source)
    [buildinstaller] UpdateService-Err> at com.zerog.ia.designer.update.rmi.UpdateServiceRemoteServer.profileAdd(Unknown Source)
    [buildinstaller] UpdateService-Err> at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    [buildinstaller] UpdateService-Err> at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    [buildinstaller] UpdateService-Err> at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    [buildinstaller] UpdateService-Err> at java.lang.reflect.Method.invoke(Method.java:498)
    [buildinstaller] UpdateService-Err> at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:324)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport$1.run(Transport.java:200)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport$1.run(Transport.java:197)
    [buildinstaller] UpdateService-Err> at java.security.AccessController.doPrivileged(Native Method)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport.serviceCall(Transport.java:196)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:568)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:826)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.lambda$run$0(TCPTransport.java:683)
    [buildinstaller] UpdateService-Err> at java.security.AccessController.doPrivileged(Native Method)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:682)
    [buildinstaller] UpdateService-Err> at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    [buildinstaller] UpdateService-Err> at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    [buildinstaller] UpdateService-Err> at java.lang.Thread.run(Thread.java:745)
    [buildinstaller] UpdateService-Err>isus.UpdateServiceException: Not Connected or Update Service is not available
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCObject.ExecuteWithPost(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCObject.Execute(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.rpc.SignedRPCObject.Execute(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCSendProfiles.Run(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.ProfileManager.synchProfiles(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.ProfileMgr.uploadCollection(Unknown Source)
    [buildinstaller] UpdateService-Err> at com.zerog.ia.designer.update.rmi.UpdateServiceRemoteServer.profileAdd(Unknown Source)
    [buildinstaller] UpdateService-Err> at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    [buildinstaller] UpdateService-Err> at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    [buildinstaller] UpdateService-Err> at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    [buildinstaller] UpdateService-Err> at java.lang.reflect.Method.invoke(Method.java:498)
    [buildinstaller] UpdateService-Err> at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:324)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport$1.run(Transport.java:200)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport$1.run(Transport.java:197)
    [buildinstaller] UpdateService-Err> at java.security.AccessController.doPrivileged(Native Method)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport.serviceCall(Transport.java:196)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:568)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:826)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.lambda$run$0(TCPTransport.java:683)
    [buildinstaller] UpdateService-Err> at java.security.AccessController.doPrivileged(Native Method)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:682)
    [buildinstaller] UpdateService-Err> at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    [buildinstaller] UpdateService-Err> at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    [buildinstaller] UpdateService-Err> at java.lang.Thread.run(Thread.java:745)
    [buildinstaller] UpdateService-Err>isus.UpdateServiceException: Not Connected or Update Service is not available
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCObject.ExecuteWithPost(Unknown Source)
    [buildinstaller] __________________________________________________________________________
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCObject.Execute(Unknown Source)
    [buildinstaller]
    [buildinstaller] InstallAnywhere 2017
    [buildinstaller] UpdateService-Err> at isus.rpc.SignedRPCObject.Execute(Unknown Source)Version: 18.0
    [buildinstaller] UpdateService-Err> at isus.rpc.RPCSendProfiles.Run(Unknown Source)
    [buildinstaller]
    [buildinstaller] UpdateService-Err> at isus.ProfileManager.synchProfiles(Unknown Source)
    [buildinstaller] UpdateService-Err> at isus.ProfileMgr.uploadCollection(Unknown Source)
    [buildinstaller] UpdateService-Err> at com.zerog.ia.designer.update.rmi.UpdateServiceRemoteServer.profileAdd(Unknown Source)
    [buildinstaller] UpdateService-Err> at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    [buildinstaller] UpdateService-Err> at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    [buildinstaller] UpdateService-Err> at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    [buildinstaller] UpdateService-Err> at java.lang.reflect.Method.invoke(Method.java:498)
    [buildinstaller] UpdateService-Err> at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:324)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport$1.run(Transport.java:200)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport$1.run(Transport.java:197)
    [buildinstaller] UpdateService-Err> at java.security.AccessController.doPrivileged(Native Method)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.Transport.serviceCall(Transport.java:196)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:568)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:826)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.lambda$run$0(TCPTransport.java:683)
    [buildinstaller] UpdateService-Err> at java.security.AccessController.doPrivileged(Native Method)
    [buildinstaller] UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:682)
    [buildinstaller] UpdateService-Err> at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    [buildinstaller] UpdateService-Err> at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    [buildinstaller] UpdateService-Err> at java.lang.Thread.run(Thread.java:745)
    [buildinstaller] Build: 5608

    Any help or advice would be great!
    Thanks

  2. #2
    Join Date
    Sep 2008
    Posts
    36

    Exclamation Update service cannot be found

    This is kind of urgent, can someone tell me what port the update service looks uses to get its information?
    Our IT department closes off ports they think are not needed for security purposes, I need to get them to turn it back on, or failing that, how can I disable the looking up of the update service? I need an answer if I can get it pronto.

    Thanks in advance!

    Greg

  3. #3
    Join Date
    Jun 2009
    Location
    Bangalore, India
    Posts
    23
    Can you ask your IT team to enable network connectivity to

    http://updates.installshield.com/

  4. #4
    Join Date
    Sep 2008
    Posts
    36

    Update server not found

    Hi,
    One of the IT people tried to connect to that and got an error, is the server having a problem?

    He said:

    Hey Greg,
    I get this message when trying to connect to that website:

    Notification Server Error
    Error occurred while accessing site.

    I even get that when I try from my phone outside the company. Is their website having an issue? Can Flexera confirm?

    Any ideas?
    Thanks.

    I got from another person within the company a way to keep it from looking for updates: -nupd

    It seems to work. Good for now, but I would prefer it worked.

    Greg

  5. #5
    Join Date
    Jul 2015
    Posts
    11

    There's at least a feature request.

    Hi;

    This is the closest thing I found in Flexera's "Knowledge Base", about the Install Anywhere Update Service. It's date October 2017. Rather fresh.

    https://flexeracommunity.force.com/c.../ISSUE/Q213773

    It is not exactly the same stack trace, but "A feature request to disable this profile collection has been submitted to our Development team..." IOA-000079087

    Meanwhile, the builds continue, with an ugly error at the start.

    Sigh.

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