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Thread: Product Failed to install with error "Installer User Interface Mode Not Supported"

  1. #1
    Join Date
    Jan 2015
    Posts
    36

    Product Failed to install with error "Installer User Interface Mode Not Supported"

    hi,
    my product failed to install on RHEL v. 7.3 with error as shown below. Please help me how to resolve this issue.


    ./myproduct_LINUX_X86_64.bin -i console Preparing to install Extracting the JRE from the installer archive...
    Unpacking the JRE...
    Extracting the installation resources from the installer archive...
    Configuring the installer for this system's environment...

    Launching installer...


    =======================================================

    Installer User Interface Mode Not Supported

    Unable to load and to prepare the installer in console or silent mode.

    =======================================================
    ----

  2. #2
    Join Date
    Jun 2002
    Location
    Detroit, MI
    Posts
    165
    Did you check the Console checkbox under InstallerUI?

  3. #3
    Join Date
    Jan 2015
    Posts
    36
    yes , selected checkbox for all 3, GUI, console and silent.

    I am providing error below:



    java.version == 1.8.0_121 (Java 1)
    java.vm.name == Java HotSpot(TM) 64-Bit Server VM
    java.vm.vendor == Oracle Corporation
    java.vm.version == 25.121-b13
    java.vm.specification.name == Java Virtual Machine Specification
    java.vm.specification.vendor == Oracle Corporation
    java.vm.specification.version == 1.8
    java.specification.name == Java Platform API Specification
    java.specification.vendor == Oracle Corporation
    java.specification.version == 1.8
    java.vendor == Oracle Corporation
    java.vendor.url == http://java.oracle.com/
    java.class.version == 52.0
    java.library.path == /usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib
    java.compiler == null
    java.home == /tmp/install.dir.31283/Linux/resource/jre
    java.io.tmpdir == /tmp
    os.name == Linux
    os.arch == amd64
    os.version == 3.10.0-514.2.2.el7.x86_64
    path.separator == :
    file.separator == /
    file.encoding == UTF-8
    user.name == root
    user.home == /root
    user.dir == /tmp/install.dir.31283
    user.language == en
    user.region == null
    __________________________________________________________________________

    XMLScriptReader: unable to parse the provided script file. File may have been invalid...
    java.lang.NullPointerException
    at Flexeraan8.am(Unknown Source)
    at Flexeraan8.ak(Unknown Source)
    at Flexeraan8$1.aa(Unknown Source)
    at Flexeraair.ad(Unknown Source)
    at Flexeraan8.ac(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.b1(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.a8(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.au(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
    at com.zerog.ia.installer.Main.main(Unknown Source)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.zerog.lax.LAX.launch(Unknown Source)
    at com.zerog.lax.LAX.main(Unknown Source)
    Unable to load the script.

    =======================================================

    Installer User Interface Mode Not Supported

    Unable to load and to prepare the installer in console or silent mode.

    =======================================================

    SHUTDOWN REQUESTED
    (X) commiting registry
    (X) shutting down service manager
    (X) cleaning up temporary directories
    System's temporary directory = /tmp
    Exiting with exit code: 2000
    cleanUp()
    calling cleanUpUNIX()



    please help me on this.

  4. #4
    Join Date
    Jun 2002
    Location
    Detroit, MI
    Posts
    165
    Try running this after entering "export LAX_DEBUG=true" if you haven't already. Maybe it will give more info

    I did find this link. Not sure if it relates to you. It suggests a Linux library is missing.

    http://www.novell.com/support/kb/doc.php?id=3942266

  5. #5
    Join Date
    Jan 2015
    Posts
    36
    thanks Sturge for your quick reply.

    yes i already did "export LAX_DEBUG=true". and pasted the error in my previous post. again im coping here. Please help on this.




    java.version == 1.8.0_121 (Java 1)
    java.vm.name == Java HotSpot(TM) 64-Bit Server VM
    java.vm.vendor == Oracle Corporation
    java.vm.version == 25.121-b13
    java.vm.specification.name == Java Virtual Machine Specification
    java.vm.specification.vendor == Oracle Corporation
    java.vm.specification.version == 1.8
    java.specification.name == Java Platform API Specification
    java.specification.vendor == Oracle Corporation
    java.specification.version == 1.8
    java.vendor == Oracle Corporation
    java.vendor.url == http://java.oracle.com/
    java.class.version == 52.0
    java.library.path == /usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib
    java.compiler == null
    java.home == /tmp/install.dir.31283/Linux/resource/jre
    java.io.tmpdir == /tmp
    os.name == Linux
    os.arch == amd64
    os.version == 3.10.0-514.2.2.el7.x86_64
    path.separator == :
    file.separator == /
    file.encoding == UTF-8
    user.name == root
    user.home == /root
    user.dir == /tmp/install.dir.31283
    user.language == en
    user.region == null
    __________________________________________________________________________

    XMLScriptReader: unable to parse the provided script file. File may have been invalid...
    java.lang.NullPointerException
    at Flexeraan8.am(Unknown Source)
    at Flexeraan8.ak(Unknown Source)
    at Flexeraan8$1.aa(Unknown Source)
    at Flexeraair.ad(Unknown Source)
    at Flexeraan8.ac(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.b1(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.a8(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.au(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
    at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
    at com.zerog.ia.installer.Main.main(Unknown Source)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.zerog.lax.LAX.launch(Unknown Source)
    at com.zerog.lax.LAX.main(Unknown Source)
    Unable to load the script.

    =======================================================

    Installer User Interface Mode Not Supported

    Unable to load and to prepare the installer in console or silent mode.

    =======================================================

    SHUTDOWN REQUESTED
    (X) commiting registry
    (X) shutting down service manager
    (X) cleaning up temporary directories
    System's temporary directory = /tmp
    Exiting with exit code: 2000
    cleanUp()
    calling cleanUpUNIX()

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