Community Forums
Results 1 to 2 of 2

Thread: Reactivation failure -

  1. #1
    Join Date
    Mar 2017
    Posts
    2

    Reactivation failure -

    [I have posted a similar thread meanwhile I can't see it. If it is duplicated, please remove one of it.]

    We have a win7(x32) PC with installshield 2010 installed. It is in powered off state for months. We found that it can't boot yesterday when we try to use it. Then we pull out the hard disk and put it in a new PC with the same model. After we launch install shield, it ask for reactivation. Fortunately we have the old pc fixed by replacing the power supply. Then we put the hard disk back and launch install shield, it still ask for a reactivation. We followed the process to do online activation and got error code of "50040". Then we use offline activation by sending mail to "reactivations@installshield.com". We got license response file from "support@flexerasoftware.com". We apply it meanwhile install shield 2010 still ask for reactivation. What should we do to make it work?

    PS: The original user has left our company. We use a different account in this PC and it worked fine last time we used (months ago).

  2. #2
    Join Date
    Jan 2014
    Posts
    2
    We are having the reactivation issues as well. Comes back every year.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •