We have an installer that is giving us a "...trying to install a new helper tool" message and an administrator password prompt when run on Mac OS X and regardless of a valid password, it does not proceed. How do we get around this? The installer installs a small database server so it does need administrator authentication to my knowledge.
When we run the installer, we get the above message and we are not able to proceed: even when we put in the valid password, nothing happens. When we click Cancel, nothing happens. So, we are not able to install our product...

InstallAnywhere 2014 Premier...

Thank you,