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Thread: InstallShield crashes while building .cab Files

  1. #1
    Join Date
    Oct 2016
    Posts
    2

    InstallShield crashes while building .cab Files

    Hi,

    I have a problem with InstallShield 2013 on a Windows 8.1 Enterprise 64-Bit System.
    We have an installer was working fine in April. Now when I built it again. It crashes at building .cab files. Please see the attachment.

    Exception ACCESS_VIOLATION (0xc0000005)
    at address 0x5be62e70 trying to read address 0x00000008.

    File : C:\Program Files (x86)\InstallShield\2013\System\isdev.exe
    Version : 20.0.0.496
    Exception : c0000005
    Address : 5be62e70
    Access Type : read
    Access Address : 00000008

    Registers : EAX=0018c7b8 CS=0023 EIP=5be62e70 EFLGS=00010206
    : EBX=00000000 SS=002b ESP=0018c698 EBP=0018c6e8
    : ECX=5be04814 DS=002b ESI=00000000 FS=0053
    : EDX=00000000 ES=002b EDI=0018c794 GS=002b

    Stack Trace : 6e2e10d2 6e3598ca 12362c86 01ef2cb8
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000

    Can I get some help?

    Thanks
    regards

    Bing
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  2. #2
    Join Date
    Oct 2016
    Posts
    1

    This worked for me..

    Hi,

    I have had the same issue yesterday, it turned out to be a Windows Update that had been installed within the last month which had caused the issue. I uninstalled all windows updates for the last 30 days, rebooted and i can now build again without this random error.

    Thanks
    Bob

    Quote Originally Posted by bing yu View Post
    Hi,

    I have a problem with InstallShield 2013 on a Windows 8.1 Enterprise 64-Bit System.
    We have an installer was working fine in April. Now when I built it again. It crashes at building .cab files. Please see the attachment.

    Exception ACCESS_VIOLATION (0xc0000005)
    at address 0x5be62e70 trying to read address 0x00000008.

    File : C:\Program Files (x86)\InstallShield\2013\System\isdev.exe
    Version : 20.0.0.496
    Exception : c0000005
    Address : 5be62e70
    Access Type : read
    Access Address : 00000008

    Registers : EAX=0018c7b8 CS=0023 EIP=5be62e70 EFLGS=00010206
    : EBX=00000000 SS=002b ESP=0018c698 EBP=0018c6e8
    : ECX=5be04814 DS=002b ESI=00000000 FS=0053
    : EDX=00000000 ES=002b EDI=0018c794 GS=002b

    Stack Trace : 6e2e10d2 6e3598ca 12362c86 01ef2cb8
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000
    : 00000000 00000000 00000000 00000000

    Can I get some help?

    Thanks
    regards

    Bing

  3. #3
    Join Date
    Oct 2016
    Posts
    2
    Hi Bob,

    I uninstalled windows updates up to Sep, 14 and it works again.
    Thank you very much.

    Bing

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