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Thread: Another version of this product is already insatlled

  1. #1
    Join Date
    Mar 2015
    Location
    Walnut Creek, CA
    Posts
    4

    Another version of this product is already insatlled

    I have my product installed on several computers, and was able to upgrade from version 1.00.001 to version 1.00.010 without any problems.

    I have created a total of 10 setup.exe (from .001 to .010) and never had a problem with installing them.

    I made no changes to the Upgrade Code, and ONLY modify the Version number and Max Version each time I create a new setup.exe

    I am creating a new setup.exe with version 1.00.011, and ran into this problem when trying to install it on top of 1.00.010.
    NOTE: I can install it on top of my 1.00.008, 1.00.009 version BUT NOT on 1.00.10 - Why?

    Is there a limit to the Version numbers? Can anyone suggest a fix or workaround to this problem?

    Many thanks in advance.

    ========

  2. #2
    Join Date
    Jan 2002
    Location
    Oakland, CA, USA
    Posts
    5,427
    You should generate and analyze the installation log for clues.
    Tsung-Huang Hsieh
    "A problem well stated is a problem half solved." --Charles F. Kettering

  3. #3
    Join Date
    Mar 2015
    Location
    Walnut Creek, CA
    Posts
    4
    Thank you. I will turn on the logging options, and try to run it again.

  4. #4
    Join Date
    Mar 2015
    Location
    Walnut Creek, CA
    Posts
    4
    I set the "Create MSI Logs" to "Yes", recreated the setup.exe and ran it as shown here:

    Setup.exe /Verbose"C:\temp\install.log"

    but nothing was logged, and the "Another version of this product is already installed ..."
    dialog popped up again.

    Can you suggest a proper way to capture the log before the popup - Thanks so much.

  5. #5
    Join Date
    Jul 2003
    Location
    North Kingstown, RI, USA
    Posts
    1,330
    If this is a basic msi install with a setup.exe wrapper, then the command line should be:
    Setup.exe /v"/l*v \"c:\My Log Files\test.log\""

    See the following: http://helpnet.installshield.com/isx...EXECmdLine.htm
    Regards,
    Dan Lee

    Release Engineer

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