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Thread: ARL UPDATE failed

  1. #1
    Join Date
    Mar 2015
    Posts
    1

    Question ARL UPDATE failed

    Hello,
    how can i resolve this problem?
    Failed to update version 1830 on 3/1/2015

    LOG:

    3/1/2015 2:13:15 AM :ARLCheckInstallerEvidenceUIDUniqueness: Checking that UIDs for InstallerEvidence record are unique
    3/1/2015 2:13:15 AM :ERROR: Duplicate UIDs exist for the following installer evidences:
    3/1/2015 2:13:15 AM :SoftwareRecognitionID InstallerEvidenceID DisplayName Version Publisher
    3/1/2015 2:13:15 AM :------------------------------ ------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------ --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    3/1/2015 2:13:15 AM :MGS-INST-00000099280 86682 SFM-CORE A.04.% HP%
    3/1/2015 2:13:15 AM :MGS-INST-00000410406 86682 SFM-CORE A.04.% HP%
    3/1/2015 2:13:15 AM :
    3/1/2015 2:13:15 AM 2 rows affected)
    3/1/2015 2:13:15 AM :--------------------------------
    3/1/2015 2:13:15 AM :ARLCheckWMIEvidenceUIDUniqueness: Checking that UIDs for WMIEvidence record are unique
    3/1/2015 2:13:15 AM :Check succeeded (all OK)
    3/1/2015 2:13:15 AM :Exception caught: SQL Server returned error code 50000 : line: 127 in procedure: ARLConsistencyCheck ARLConsistencyCheck failed. Check previous error messages
    3/1/2015 2:13:15 AM :SQL Server returned error code 50000 : line: 127 in procedure: ARLConsistencyCheck ARLConsistencyCheck failed. Check previous error messages
    3/1/2015 2:13:15 AM :Note: This file should not be executed manually. For manual ARL execution please call mgsImportRecognition.exe.

  2. #2
    Join Date
    May 2014
    Posts
    8
    Hi Eric,

    I see this was a long time ago, but I hope you filed a support ticket (support.flexerasoftware.com). That is the way to get help with errors like this.

    Regards,
    Matt

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