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Thread: Unlicensed Applications

  1. #1
    Join Date
    Jan 2015
    Posts
    5

    Unlicensed Applications

    I wonder if anyone can help , I am quite new to Flexera so bear with me !!

    I have added a license for an application , in this case SNAG-IT , made the license downgradable so it covers cersion 12 down to 8... All looks good so far... but when I look at the License summary it shows versions 8 and 9 and UNLICENSED INSTALLS? Even when you expand the versions 8 and 9 it shows my Snag-it license in the License Types box? ?

    Any ideas.

    Crash

  2. #2
    Join Date
    Aug 2013
    Location
    Massillon, OH
    Posts
    29

    Licensing Question

    Which product are you working with for this? Are you working in FlexNet Manager Platform/Suite?
    Jason Snook
    Senior Product Manager
    Flexera Software

  3. #3
    Join Date
    Jan 2015
    Posts
    5
    Quote Originally Posted by jason.snook View Post
    Which product are you working with for this? Are you working in FlexNet Manager Platform/Suite?
    Yes sir, the Flexnet Manager Platform . , if I click the Unlicensed Applications tab the Snagit versions 8,9&10 do not appear which tends to say the license I applied is taking care of it as it should but when I load the dashboard by clicking the Software Assets tab the 3 versions appear under the Unlicensed Installs and I just cant work out why ..

    This is a brand new install so lots of work ahead but I would like to get this bit correct before I move on :O)

    I guess its the difference between an unlicensed INSTALL and an unlicensed APPLICATION. as the issue appears to say its an unlicensed INSTALL ......

  4. #4
    Join Date
    Aug 2013
    Location
    Massillon, OH
    Posts
    29

    FlexNet Manager Platform

    I would do one of the following:

    1. Post this question in the FlexNet Manager Platform Forum here: https://community.flexerasoftware.co...nager-Platform. This is the App Portal forum. The FlexNet Manager Platform experts may not check this area.
    2. Contact support so they can walk you through this area.

    I don't know how far along you are in the deployment, but if you have access to the professional services folks or the training videos those would be great options to.


    I hope this helps and you get the answer you are searching for.
    Jason Snook
    Senior Product Manager
    Flexera Software

  5. #5
    Join Date
    Jan 2015
    Posts
    5

    update

    Thankyou , I will post in the other section .. Apologies and thanks again for the time taken to reply.

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