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Thread: Error 2709. Offline join completion information was not found

  1. #1
    Join Date
    May 2011
    Posts
    13

    Error 2709. Offline join completion information was not found

    Hi,

    I've created a setup using InstallShield Premier 2013. On some machines the setup runs without any problems. On some other Windows 8.1 and Windows 2012 Server machines, I get the error mentioned in the title and the setup stops.

    Part from the log file:
    MSI (s) (C8:F0) [19:21:48:846]: SECREPAIR: New Hash Database creation complete.
    MSI (s) (C8:F0) [19:21:48:846]: SECREPAIR: CryptAcquireContext succeeded
    MSI (s) (C8:F0) [19:21:48:877]: Note: 1: 2709 2: crtowords_en.dll.B625DA58_2D88_11D3_B332_00A0C9DA500E
    MSI (s) (C8:F0) [19:21:48:893]: SECREPAIR: Failed to create hash for the install source files
    MSI (s) (C8:F0) [19:21:48:893]: SECUREREPAIR: SecureRepair Failed. Error code: a95F2971498
    Error 2709. Offline join completion information was not found.

    MSI (s) (C8:F0) [19:21:50:127]: Product: <myproduct> -- Error 2709. Offline join completion information was not found.


    Action ended 19:21:50: ResolveSource. Return value 3.
    Action ended 19:21:50: INSTALL. Return value 3.
    Property(S): DiskPrompt = [1]


    Don't know what's causing this or what's missing. Please help.

    Regards,
    Edward

  2. #2
    Join Date
    Sep 2014
    Posts
    1
    This error is caused by Microsoft Securtiy update MS14-049.

  3. #3
    Join Date
    May 2011
    Posts
    13
    Yes, thanks. I've also found more referring this. Leaving me with a big problem: I cannot ask our clients to remove this security update before installing our product .

  4. #4
    Join Date
    Jul 2003
    Location
    North Kingstown, RI, USA
    Posts
    1,308
    We have seen this error occur trying to install 3rd party software such as VC Redist 2008 and 2010, both Microsoft prerequisite packages. Until Microsoft can repair their own installation packages to be compatible with the security update all we can do is inform the consumer of the problem and they have to make the decision to remove the update to utilize our software or return the software.
    Regards,
    Dan Lee

    Release Engineer

  5. #5
    Join Date
    Oct 2014
    Posts
    1

    Is there a work around?

    I've uninstalled the KB2918614 and I'm not having any luck installing my app anywhere. Is there any work around as my app is installed on Windows 8.1 Pro tablets and we make use of the WinRT for GPS so ClickOnce doesn't work either.


    Thanks,
    Randy L

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