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Thread: Random ntdll.dll crashes in installations created with InstallShield 2014

  1. #6
    MichaelU's Avatar
    MichaelU is offline InstallShield Software Engineer
    Join Date
    Jan 2004
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    Schaumburg, IL
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    Have either of you tried InstallShield 2014 SP1 in your scenarios? We did fix at least one rare setup.exe crash that manifested in ntdll.dll in the service pack, so it's possible that rebuilding with it will resolve the error.
    Michael Urman - Staff Software Engineer - Flexera Software: InstallShield Team

  2. #7
    Join Date
    Jan 2007
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    146
    Quote Originally Posted by MichaelU View Post
    Have either of you tried InstallShield 2014 SP1 in your scenarios? We did fix at least one rare setup.exe crash that manifested in ntdll.dll in the service pack, so it's possible that rebuilding with it will resolve the error.
    I upgraded to 2014 SP1 today. Now I just need to gather some data from a few days' worth of test runs.

  3. #8
    Join Date
    Apr 2016
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    4
    Has anyone seen any further developments on this?
    We have been seeing similar issues to IlkkaV (ntdll.dll APPCRASH at the ISInstallPrerequisites action), but only ever on one machine:

    Code:
    Action start 14:18:31: ISInstallPrerequisites.
    MSI (c) (18:E0) [14:18:31:744]: Invoking remote custom action. DLL: C:\Users\zonal\AppData\Local\Temp\MSI6384.tmp, Entrypoint: InstallPrerequisites
    InstallShield 14:18:31: Features with associated prerequisites are being installed or advertised. Finding setup.exe...
    InstallShield 14:18:31: Looking for setup launcher in 'C:' with name 'MyProduct.exe'...
    InstallShield 14:18:31: Checking for correct setup launcher 'C:\MyProduct.exe'...
    InstallShield 14:18:31: Checking embedded setup.ini
    ...
    InstallShield 14:18:31: Created Window {65CD9D99-8673-4D71-8506-A8D5F7130F2F} for communication with prerequisites
    InstallShield 14:18:31: *** Launching prerequisites (): C:\MyProduct.exe /embed"{65CD9D99-8673-4D71-8506-A8D5F7130F2F}" /hide_splash /hide_progress /runprerequisites"Feature1,Feature2" /l1033
    InstallShield 14:22:58: *** Prerequisites complete; return code -1073741819
    InstallShield 14:22:58: Destroyed Window {65CD9D99-8673-4D71-8506-A8D5F7130F2F}
    CustomAction ISInstallPrerequisites returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 14:22:58: ISInstallPrerequisites. Return value 3.
    Usually a reboot fixes the issue on this machine...

    Did applying SP1 help at all?

    thanks

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