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Thread: Assigning work is sending completed emails?

  1. #1
    Join Date
    Apr 2013
    Posts
    1

    Assigning work is sending completed emails?

    We are using Workflow Manager 6.5. We set up email to go out when the phase is completed. Instead it's sending the completed email when the phase is assigned to someone to work on it.

    We also had an issue last week with phases completing when someone was assigned to work on the request.

    Anybody have this issue - any ideas how to fix it?

  2. #2
    Join Date
    Jul 2012
    Location
    San Jose, CA
    Posts
    181
    Quote Originally Posted by Tammy13 View Post
    We are using Workflow Manager 6.5. We set up email to go out when the phase is completed. Instead it's sending the completed email when the phase is assigned to someone to work on it.
    We also had an issue last week with phases completing when someone was assigned to work on the request.
    Anybody have this issue - any ideas how to fix it?
    There is a hotfix for this issue. Search the knowledge base for Q213235
    The article is titled "Q213235: HOTFIX: Workflow advances to the next step and Email notifications are sent out, when assigning work" and it includes a download link for the hotfix.
    Evan Border
    Senior Consultant
    Flexera Software

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