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Thread: Suite package uninstallation fails if not cached locally

  1. #1
    Join Date
    Jul 2003
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    Lake Mary, FL
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    Suite package uninstallation fails if not cached locally

    I have found that uninstalling my suite consistently fails if I do not choose to 'Cache Packages Locally' for my release. Looking at the debug log, I see the following:

    10-21-2011[01:33:15 PM]: Will launch exe: C:\Users\FAROAD~1\AppData\Local\Temp\{06A2AB7C-FC01-4ABC-87B7-D1198C3ECDA7}\{925759E8-0010-40E3-9F7C-0E474D141698}\setup.exe
    10-21-2011[01:33:15 PM]: Parcel target exe does not exist
    10-21-2011[01:33:15 PM]: Parcel operation return status: 80070002

    And in fact this path does not exist during the uninstall operation since I am not caching the packages. I would think that if the packages aren't cached, that they would be run from the source location. This is easily remedied by caching the packages, but then why have the option?

  2. #2
    MichaelU's Avatar
    MichaelU is offline InstallShield Software Engineer
    Join Date
    Jan 2004
    Location
    Schaumburg, IL
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    4,683
    Often a package will cache its own uninstallation-only executable somewhere. An MSI package does this with msiexec.exe and the cached .msi file beneath the windows folder. But in the case of an EXE package, it's your job to point us to that uninstall. If you instead want to run the original installation executable (which may have include the uninstallation capability), it generally needs to be cached.
    Michael Urman - Staff Software Engineer - Flexera Software: InstallShield Team

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