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ctucker
07-29-2002, 12:57 PM
I'm a new user of Install Shield, and it worked great the first time. However, the next time I tried my test install it advised me to uninstall a prior version. BUT, the prior version doesn't exist in the Install/Remove window. I assume that there must be a registry entry somewhere that needs to be removed. How do I find and remove that entry?

MarcoHeineck
07-30-2002, 04:10 AM
Hi,

To see what caused this error go to knowledge base article Q105462 at http://support.installshield.com/kb/

To manually remove your product:
1. Get your product code from the general information view in Express and copy it to the windows clipboard.

2. Type following in the Start - Run dialog (Replacing the product GUID with yours)
msiexec /x {38B97EFF-6960-4652-A653-A0CC0BB4192C}

Marco

ctucker
07-30-2002, 10:47 AM
Thanks Marco,

That did the trick.