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Jan Vandaele
04-10-2002, 07:56 AM
Several problems using InstallShield Developer 7.02.

1. It often happens that it takes very long to (un)install an application. Normally the setup should take less than 2 minutes to install, but sometimes it takes about 10 minutes (or even more). In such case the dialogs appear normal, and after the last dialog the window with "Setup Status" "<application> Setup is performing the requested operations" appears. On this window the progress bar remains at 0% for about 10 minutes, and suddenly the final window appears to tell that the installation has finished. When the installations seems to sleep, there's no activity on the computer. The CPU usage is <1%, there's enough memory available. I had this problem using version 7.01. I upgraded to 7.02, but the problem remains.

2. It sometimes happens that I can not remove the application. Same scenario as above, but after about 8 minutes (time-out ?) I get following error:
"Feature transfer error"
"Error: -1603 Fatal error during installation"
Using verbose log, I get following lines at the end of the log file:

MSI (s) (44:34): Executing op: ComponentUnregister(ComponentId={F9C1CE6B-A1E8-4E6A-9550-0FC27E1A06C6},ProductKey={E99531BB-8326-4FEA-9AB8-1158CF5BC41F},BinaryType=0,)
MSI (s) (44:34): Creating MSIHANDLE (389) of type 790542 for thread 820
MSI (s) (44:34): Closing MSIHANDLE (198) of type 790542 for thread 820
MSI (s) (44:34): Note: 1: 1708
MSI (s) (44:34): Product: QualiMaster -- Installation operation failed.

MSI (s) (44:34): Cleaning up uninstalled install packages, if any exist
MSI (s) (44:34): MainEngineThread is returning 1603
MSI (c) (D4:30): Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D4:30): MainEngineThread is returning 1603
=== Verbose logging stopped: 10/04/2002 10:52:33 ===

The complete log file is included in attached zip file.
This is a very serious problem since we are not able to distribute that kind of setup to our customers.

3. minor problem. In my setup I create shortcuts on the desktop, and entries in the start programs menu. These shortcuts work fine, but the corresponding icon is wrong. In another setup I created, this works fine. I have already tried to remove them from my install, and insert again, but it remains the same.

Hope someone can give me some suggestions
Thanx,

Jan