View Full Version : Check For Updates Feature Not Working in 6.31

01-04-2002, 09:11 AM
When I try to use the "Check For Updates" feature of InstallShield 6.31, it says that...
The product version is not registered on the server. Contact the administrator of your DigitalWizard Update Service account.

Product Code : {23eaffca-361d-11d3-8b0f-00105a9846e9}
Version : InstallShieldProfessionalversion6.31

Any ideas on how to fix?

01-04-2002, 09:17 AM
What do you have you IE security settings set at?

I have tried this on my end and I haven't had a problem checking for updates with 6.31.

Try setting the security settings to Medium.

Also, go to the directory:
\Program Files\Common Files\InstallShield\UpdateService

using the command prompt and type the following command line:
agent.exe /REGSERVER

This will ensure that the InstallShield Update Service executable is properly registered on your system.

01-04-2002, 09:53 AM
No go. I am running Windows 2000 SP2 (5.00.2195), IE 6.0.2600.0000, Medium Security Settings, and have reregistered the engine as you have suggested. Still getting the same error message.

01-16-2002, 12:36 PM
I have a silimar problem. The error message I get is:

Check for Update failed. You may need to reinstall InstallShield to check for updates

I noticed I got this error after Installing/Uninstalling Installshield Developers 7.0.

I have no \common files\installshield\updateservice directory. Can I fix this without having to do a reinstall of IS?

That process would be a real pain...