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PatrickCarroll
01-04-2002, 09:11 AM
When I try to use the "Check For Updates" feature of InstallShield 6.31, it says that...
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The product version is not registered on the server. Contact the administrator of your DigitalWizard Update Service account.

Product Code : {23eaffca-361d-11d3-8b0f-00105a9846e9}
Version : InstallShieldProfessionalversion6.31
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Any ideas on how to fix?

JacobLevin
01-04-2002, 09:17 AM
What do you have you IE security settings set at?

I have tried this on my end and I haven't had a problem checking for updates with 6.31.

Try setting the security settings to Medium.

Also, go to the directory:
\Program Files\Common Files\InstallShield\UpdateService

using the command prompt and type the following command line:
agent.exe /REGSERVER

This will ensure that the InstallShield Update Service executable is properly registered on your system.

PatrickCarroll
01-04-2002, 09:53 AM
No go. I am running Windows 2000 SP2 (5.00.2195), IE 6.0.2600.0000, Medium Security Settings, and have reregistered the engine as you have suggested. Still getting the same error message.

fphaase
01-16-2002, 12:36 PM
I have a silimar problem. The error message I get is:

Check for Update failed. You may need to reinstall InstallShield to check for updates

I noticed I got this error after Installing/Uninstalling Installshield Developers 7.0.

I have no \common files\installshield\updateservice directory. Can I fix this without having to do a reinstall of IS?

That process would be a real pain...