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NewsArchive
09-09-1997, 12:00 AM
Yep. I even checked the disk1 directory and it put the setup.bmp there.

M. Barrow wrote:
>
> Did you do a Media Build after adding the setup.bmp?
> --
> Mark A. Barrow
> mbarrow@bmmhnet.com
> Software Solutions of Illinois
> http://www.ssinews.com
> 217-774-2105 Voice
> 217-774-2204 Fax
>
> Christopher M. Bellobuono <bellobuonocm@aetna.com> wrote in article
> <34145584.466D@aetna.com>...
> > For some reason I am not seeing my splash screen when I run SETUP.EXE.
> >
> > I have placed a SETUP.BMP in the Splash Screen\Language Independent
> > folder of the Setup Files panel. It is a 256 color bitmap, 520x316. It
> > is NOT RLE encoded.
> >
> > Anyone have any ideas as to why it isn't being displayed?
> >
> > Thanks.
> >

NewsArchive
09-09-1997, 12:00 AM
Are you sure you don't have any other setup.BMP files in any of the
language specific directories that are hosing you. You should not need
it in the disk1 directory, etc. I would just place it in the language
independent splashscreen folder and delete any other setup.bmp's that you
find. Do a full media build and it should be there.

jmh

NewsArchive
09-10-1997, 12:00 AM
Got it to work. It looks like Adobe Photo Shop did something screwy
when I saved it. I just loaded and saved it in Paint Shop Pro and it
works fine. I'll have to figure out what I did in Photo Shop.

Thanks for everyone's help.


James Hofer wrote:
>
> Are you sure you don't have any other setup.BMP files in any of the
> language specific directories that are hosing you. You should not need
> it in the disk1 directory, etc. I would just place it in the language
> independent splashscreen folder and delete any other setup.bmp's that you
> find. Do a full media build and it should be there.
>
> jmh

NewsArchive
11-11-1997, 01:00 AM
Well, when I rebooted, I am able to see it now as well. But I am sure I was
not out of memory. Is there a space to put a Delay so that the splash screen
stays up longer??? It seems like that is done before execution of the
setup.rul...

Allen Strand wrote:

> Roger Fugett wrote:
> >
> > I inserted a new splash screen bmp file into my project. However, now
> > NO splash screen or setup initilizing box come up. It just goes right
> > to the background display and then the Welcome dialog. I even tried to
> > put back the original setup.bmp and still nothing. What did I do wrong?
> >
> > Roger Fugett
> > rfugett@atc-usa.com
>
> I have also seen this, but it was caused in my case by running out of
> memory. Once I restarted windows all was ok.

NewsArchive
03-04-1998, 01:00 AM
I've had a similar problem with the BMP on startup. Only its not that
its not being viewed, its because it says the device attached is not
functioning. This only happens on certain types of machines, and only
certain times.
Is this also because of the way its been saved or another problem?

Peter

Peter A. Ritchie (Peter_Ritchie@Mitel.com) wrote:
: The docs only mention that setup.bmp should be a 256 colour bitmap no larger
: than 520x316.

: Have you tried another size?

: -- Peter

: David A. Giesselman wrote in message <34F5E536.17B6@datacad.com>...
: >Is there some limitation for splash screens? I have created a
: >520x316x256 file called Setup.bmp and added it to the Setup Files pane
: >in is5.1 in Splash Screen/Language Independent. When I build the media,
: >the file shows up on disk 1, but is not displayed when setup is run.
: >
: >Any ideas?
: >
: >Thanks,
: >Dave
: >

NewsArchive
04-21-1998, 12:00 AM
We had a similar problem with the BMP on startup. Our bitmap was
523x322x256 with only 6 colors used in the pallet and the rest of them were
black. When we removed the black unused colors, the bitmap went to
523x322x16 and then the splash screen was correctly displayed.

Peter Thomas <peter@hell.epinet.co.uk > wrote in article
<34fd698c.0@news.installshield.com>...
> I've had a similar problem with the BMP on startup. Only its not that
> its not being viewed, its because it says the device attached is not
> functioning. This only happens on certain types of machines, and only
> certain times.
> Is this also because of the way its been saved or another problem?
>
> Peter
>
> Peter A. Ritchie (Peter_Ritchie@Mitel.com) wrote:
> : The docs only mention that setup.bmp should be a 256 colour bitmap no
larger
> : than 520x316.
>
> : Have you tried another size?
>
> : -- Peter
>
> : David A. Giesselman wrote in message <34F5E536.17B6@datacad.com>...
> : >Is there some limitation for splash screens? I have created a
> : >520x316x256 file called Setup.bmp and added it to the Setup Files pane
> : >in is5.1 in Splash Screen/Language Independent. When I build the
media,
> : >the file shows up on disk 1, but is not displayed when setup is run.
> : >
> : >Any ideas?
> : >
> : >Thanks,
> : >Dave
> : >
>
>
>

NewsArchive
06-19-1998, 12:00 AM
Paris Guffey wrote:
>
> Rod,
>
> Yes, there are two ways to do this.
>
> 1- Create a bitmap called closing.bmp and place it in your demo directory.
> This bitmap will display instead of the DemoShield splash screen.

Hi Paris,

Great! Much appreciated. I assume this will also work when a customer
installs and launches the demo? -Rod-

Venger's Orchids
Email venger@vengers.com
Website http://www.vengers.com/
Basic Cultural Info: culture@vengers.com
Listing: listing@vengers.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NewsArchive
06-19-1998, 12:00 AM
Rod,

Yes. Just include the closing.bmp file in your demo setup and it will
unpack and install on the user's machine and should work just fine.

--
Paris Guffey
DemoShield Technical Support

Venger's Orchids wrote in message <358A8FAC.3BA6@vengers.com>...
>Paris Guffey wrote:
>>
>> Rod,
>>
>> Yes, there are two ways to do this.
>>
>> 1- Create a bitmap called closing.bmp and place it in your demo
directory.
>> This bitmap will display instead of the DemoShield splash screen.
>
>Hi Paris,
>
>Great! Much appreciated. I assume this will also work when a customer
>installs and launches the demo? -Rod-
>
>Venger's Orchids
>Email venger@vengers.com
>Website http://www.vengers.com/
>Basic Cultural Info: culture@vengers.com
>Listing: listing@vengers.com
>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NewsArchive
07-24-1998, 12:00 AM
Thanks -- that worked!


InstallShield Software Corporation wrote in message
<35b8c3a8.2090185@news.installshield.com>...
>On Fri, 24 Jul 1998 09:28:31 -0500, "Marty Vita" <marty_vita@cnt.com>
>wrote:
>>version (in the Splash Screen Language Independent folder). However, it
>>never shows up during the install. Since this is the first time I have
used
>>this perhaps I just skipped a step? In the help it stated that as long as
>
>Unfortunately due to a bug you must place your spalsh screen into the
>Language Dependent folder for each language you want to support.
>
>Stefan
>InstallShield Software Corp.

NewsArchive
07-27-1999, 12:00 AM
I see this as one step closer to you taking over the app...kinda like M$
does. First you start forcing users of your products to pay $$ to get
updates that are mostly bug fixes (reference ISPRO 5.0 > 5.1 > 5.5 and DS
5.44 > 6.0) under the guise of "significant enhancements."
I have already run around with your sales staff on owning DS 5.44 for 2
months then not getting a better deal to upgrade to 6.x.
With Wise installer getting better with every release, you may start loosing
ground in the market.

I am not setting out on a crusade against you guys...I actually enjoy using
your products but, I am very disappointed at your companys customer support
beyond technical support.

Reg'd owner of:
IDPRO 5.0, 5.1, 5.5 and now ISWI
DS 5.44

But, no more upgrade money from me.

Todd S.

Lori Moylan <lori@installshield.com> wrote in message
news:379e68cb.0@news.installshield.com...
> Hi Dean,
>
> Thank you for using DemoShield for your applications. I understand your
> concern regarding the closing bitmaps.
>
> After looking at various products on the market and the usage of
DemoShield
> and very significant value that we offer with DemoShield, we have
concluded
> that it is not a significant burden to ask our customers to leave the
> closing DemoShield logo. Most demos and similar multimedia applications I
> have seen to date, include some closing credits to the company or product
> being used. I personally don't feel that it is distracting to your purpose
> at hand; and at the same time it gives us some visibility to perhaps a
very
> small percentage of some of the audiences of ours customers - with such
> support we can continue to build and provide powerful tools for you that
can
> help enhance your business - without such support it may not make business
> sense for us to provide tools at the price points that we do.
>
> I hope that you and your company can continue to use DemoShield for all
your
> applications. I apologize of any inconvenience that this may have
caused.
>
> Lori Moylan
> Manager - InstallShield Technical Support Center
>
>
> Dean Harrison wrote in message <379db5c6.0@news.installshield.com>...
> >Hi,
> >
> >I have just noticed that you have changed the CLOSING.BMP issue and left
us
> >with no control over the closing splash screen whatsoever! Is this true?
Do
> >designer's now have no control over what splash screens show after they
> have
> >created a professional looking multi-media product? Why was this changed?
> >Are you going to change it back? If not, why not. If not can a get a
> >converter that converts from DS6.0 back to DS5.4 ??? I have attached a
BMP
> >that I have used on every product I have created using DemoShield.
> >
> >I don't believe designers are against helping you market your product and
> >most would probably give you a credit of some sort in their products, but
> >currently your splash screen weakens a designers ability to brand the
> >products that they create using DemoShield. I strongly suggest that you
> come
> >up with a better solution, or I would not be surprised if loyal users
look
> >to other products.
> >
> >--
> >
> >Dean Harrison
> >Creative Director
> >www.pastel.com
> >
> >
> >
>
>

NewsArchive
07-28-1999, 12:00 AM
Hi Lori,

I do not believe that this is a realistic response, in fact it seems to be a
stock answer to this type of query. You have taken away my choice and
confused the branding of my Multi-media products. I see this as a
significant burden! I am not against giving your company and it's products a
credit, but not all the credit! I use several products to make a multi-media
products and yours is the only on that has this significant burden. It would
seem to me that quite a few users have been gobslapped by the inclusion of
this significant burden, but you are happy to cut and paste this stock
answer in response to them.

Look at the issue, be fair and reasonable and then give us what we want. You
are spoiling what is bound to be a market leader. If you continue in this
vein you will most certainly help migrate most of the serious developers to
other products, which as far as I can tell is the opposite of what you are
trying to do by including this significant burden.

I have used DemoSheild from Version 5.3 I have purchased upgrades to 5.4 and
now 6.0. Do not for one moment think that I am a newbie. I have submitted
several bugs, requests and suggestions, and I find the overall response to
be poor. Time to wake up and smell the coffee. Users do not want Intrusive
messages in THEIR work but are glad to give credit where it is due!

Now answer me this, are you going to fix this issue - or - supply us with a
conversion back to 5.4 and refund us our money for Version 6.0 or refund my
money for V6.0 and tell me I must migrate to another product. Please answer
this question ASAP!


Lori Moylan <lori@installshield.com> wrote in message
news:379e68cb.0@news.installshield.com...
> Hi Dean,
>
> Thank you for using DemoShield for your applications. I understand your
> concern regarding the closing bitmaps.
>
> After looking at various products on the market and the usage of
DemoShield
> and very significant value that we offer with DemoShield, we have
concluded
> that it is not a significant burden to ask our customers to leave the
> closing DemoShield logo. Most demos and similar multimedia applications I
> have seen to date, include some closing credits to the company or product
> being used. I personally don't feel that it is distracting to your purpose
> at hand; and at the same time it gives us some visibility to perhaps a
very
> small percentage of some of the audiences of ours customers - with such
> support we can continue to build and provide powerful tools for you that
can
> help enhance your business - without such support it may not make business
> sense for us to provide tools at the price points that we do.
>
> I hope that you and your company can continue to use DemoShield for all
your
> applications. I apologize of any inconvenience that this may have
caused.
>
> Lori Moylan
> Manager - InstallShield Technical Support Center
>
>
> Dean Harrison wrote in message <379db5c6.0@news.installshield.com>...
> >Hi,
> >
> >I have just noticed that you have changed the CLOSING.BMP issue and left
us
> >with no control over the closing splash screen whatsoever! Is this true?
Do
> >designer's now have no control over what splash screens show after they
> have
> >created a professional looking multi-media product? Why was this changed?
> >Are you going to change it back? If not, why not. If not can a get a
> >converter that converts from DS6.0 back to DS5.4 ??? I have attached a
BMP
> >that I have used on every product I have created using DemoShield.
> >
> >I don't believe designers are against helping you market your product and
> >most would probably give you a credit of some sort in their products, but
> >currently your splash screen weakens a designers ability to brand the
> >products that they create using DemoShield. I strongly suggest that you
> come
> >up with a better solution, or I would not be surprised if loyal users
look
> >to other products.
> >
> >--
> >
> >Dean Harrison
> >Creative Director
> >www.pastel.com
> >
> >
> >
>
>

NewsArchive
07-28-1999, 12:00 AM
We paid GBP £120 as an upgrade fee from 5.4 to 6.0 Demoshield.
Quite frankly the limited number of "enhancements" do not justify this fee.
Additionally, the Timeline Editor has been completely ruined.


---------------------------------------------------------
Bill Verkaik
phone: +44 171 379 7199
email : bill@gmaeurop.demon.co.uk
fax : +44 171 240 6560
----------------------------------------------------------
TS <TS@Home.gov> wrote in message news:379e70f6.0@news.installshield.com...
> I see this as one step closer to you taking over the app...kinda like M$
> does. First you start forcing users of your products to pay $$ to get
> updates that are mostly bug fixes (reference ISPRO 5.0 > 5.1 > 5.5 and DS
> 5.44 > 6.0) under the guise of "significant enhancements."
> I have already run around with your sales staff on owning DS 5.44 for 2
> months then not getting a better deal to upgrade to 6.x.
> With Wise installer getting better with every release, you may start
loosing
> ground in the market.
>
> I am not setting out on a crusade against you guys...I actually enjoy
using
> your products but, I am very disappointed at your companys customer
support
> beyond technical support.
>
> Reg'd owner of:
> IDPRO 5.0, 5.1, 5.5 and now ISWI
> DS 5.44
>
> But, no more upgrade money from me.
>
> Todd S.
>
> Lori Moylan <lori@installshield.com> wrote in message
> news:379e68cb.0@news.installshield.com...
> > Hi Dean,
> >
> > Thank you for using DemoShield for your applications. I understand your
> > concern regarding the closing bitmaps.
> >
> > After looking at various products on the market and the usage of
> DemoShield
> > and very significant value that we offer with DemoShield, we have
> concluded
> > that it is not a significant burden to ask our customers to leave the
> > closing DemoShield logo. Most demos and similar multimedia applications
I
> > have seen to date, include some closing credits to the company or
product
> > being used. I personally don't feel that it is distracting to your
purpose
> > at hand; and at the same time it gives us some visibility to perhaps a
> very
> > small percentage of some of the audiences of ours customers - with such
> > support we can continue to build and provide powerful tools for you that
> can
> > help enhance your business - without such support it may not make
business
> > sense for us to provide tools at the price points that we do.
> >
> > I hope that you and your company can continue to use DemoShield for all
> your
> > applications. I apologize of any inconvenience that this may have
> caused.
> >
> > Lori Moylan
> > Manager - InstallShield Technical Support Center
> >
> >
> > Dean Harrison wrote in message <379db5c6.0@news.installshield.com>...
> > >Hi,
> > >
> > >I have just noticed that you have changed the CLOSING.BMP issue and
left
> us
> > >with no control over the closing splash screen whatsoever! Is this
true?
> Do
> > >designer's now have no control over what splash screens show after they
> > have
> > >created a professional looking multi-media product? Why was this
changed?
> > >Are you going to change it back? If not, why not. If not can a get a
> > >converter that converts from DS6.0 back to DS5.4 ??? I have attached a
> BMP
> > >that I have used on every product I have created using DemoShield.
> > >
> > >I don't believe designers are against helping you market your product
and
> > >most would probably give you a credit of some sort in their products,
but
> > >currently your splash screen weakens a designers ability to brand the
> > >products that they create using DemoShield. I strongly suggest that you
> > come
> > >up with a better solution, or I would not be surprised if loyal users
> look
> > >to other products.
> > >
> > >--
> > >
> > >Dean Harrison
> > >Creative Director
> > >www.pastel.com
> > >
> > >
> > >
> >
> >
>
>

NewsArchive
07-29-1999, 12:00 AM
Lori,

Just my 2 cents worth, but if DemoShield is going to force a exit splash on
users, could it at least be one a bit more thought out in palette terms?

At present the closing splash is in muddy dithered greys (about 16 colors by
my reckoning) only 2 of which (black & white) are at all close to commonly
used Windows colours. Putting in a user message (via demo/properties) as
well and you get spidery unaliased black text across the grey dithering -
very hard to read in the few seconds it is displyed.

256-colour users get the exit splash screen but also an ugly screen palette
flash. Is this is really "polished look" previously quoted in this NG by
company staff? Does this enhance the product's or the company's image? Why
bother to get the palette issues right inside the program and then treat the
user to an unprofessional palette flash on the way out? (The effect is
easliy reproduced - set your 256 colour desktop to use the MS Windows
background image "setup.bmp" and see the desktop flash on exit). Why not
use a closing spalsh with a palette drawn from the 20 Windows system
colours?

I'm not disparaging the DemoShield application as a whole - which I've been
using since v5.1 - but if the users don't speak out the marketing types will
never see the error of their ways and let us go back to the simple and
flexible "closing.bmp" method - hopefully for v6.02.

Regards,

Mark Anderson

Lori Moylan <lori@installshield.com> wrote in message
news:379e68cb.0@news.installshield.com...
> Hi Dean,
>
> Thank you for using DemoShield for your applications. I understand your
> concern regarding the closing bitmaps.
>
> After looking at various products on the market and the usage of
DemoShield
> and very significant value that we offer with DemoShield, we have
concluded
> that it is not a significant burden to ask our customers to leave the
> closing DemoShield logo. Most demos and similar multimedia applications I
> have seen to date, include some closing credits to the company or product
> being used. I personally don't feel that it is distracting to your purpose
> at hand; and at the same time it gives us some visibility to perhaps a
very
> small percentage of some of the audiences of ours customers - with such
> support we can continue to build and provide powerful tools for you that
can
> help enhance your business - without such support it may not make business
> sense for us to provide tools at the price points that we do.
>
> I hope that you and your company can continue to use DemoShield for all
your
> applications. I apologize of any inconvenience that this may have
caused.
>
> Lori Moylan
> Manager - InstallShield Technical Support Center
>
>
> Dean Harrison wrote in message <379db5c6.0@news.installshield.com>...
> >Hi,
> >
> >I have just noticed that you have changed the CLOSING.BMP issue and left
us
> >with no control over the closing splash screen whatsoever! Is this true?
Do
> >designer's now have no control over what splash screens show after they
> have
> >created a professional looking multi-media product? Why was this changed?
> >Are you going to change it back? If not, why not. If not can a get a
> >converter that converts from DS6.0 back to DS5.4 ??? I have attached a
BMP
> >that I have used on every product I have created using DemoShield.
> >
> >I don't believe designers are against helping you market your product and
> >most would probably give you a credit of some sort in their products, but
> >currently your splash screen weakens a designers ability to brand the
> >products that they create using DemoShield. I strongly suggest that you
> come
> >up with a better solution, or I would not be surprised if loyal users
look
> >to other products.
> >
> >--
> >
> >Dean Harrison
> >Creative Director
> >www.pastel.com
> >
> >
> >
>
>

NewsArchive
07-29-1999, 12:00 AM
Lori,

I have to agree with the opinions presented here in this thread.
Thankfully the project I upgraded to 6.0 for will be internet based
using demox so I can make it my own. But I will not be using
DemoShield to product distributed presentation unless your company
takes a more customer oriented stand. Your clients are speaking out to
you and telling you how to keep them. I see you mentioned the
significant vale you offer with DemoShield. I smiled. The value that
you offer is only part of the product. I would say that software such
as Photoshop provide me with more (WOW) in my presentations than
DemoShield. I have yet to hear a comment about how amazing that
scrolling text was. But the pictures/Graphics do get comments. Besides
we pay dearly for that 'significant value', it should be up to us to
decide if we should advertise your product.

Also have you thought that maybe some of our clients would not like an
advert of another company on a presentation demonstrating their
product? Do we turn down that business or do we use another
presentation package? And if we use another presentation package for
those clients then why even bother with yours in the first place?

Fix the problem and release a patch to registered users. Or, lose
market share to new upstart shareware companies that are paying
attention to the views expressed in this newsgroup and are hard at
work coming up with a product demo developers are asking for. Its you
call.

regards
jrlee

just my 2 cents worth.....

>
>Lori Moylan <lori@installshield.com> wrote in message
>news:379e68cb.0@news.installshield.com...
>> Hi Dean,
>>
>> Thank you for using DemoShield for your applications. I understand your
>> concern regarding the closing bitmaps.
>>
>> After looking at various products on the market and the usage of
>DemoShield
>> and very significant value that we offer with DemoShield, we have
>concluded
>> that it is not a significant burden to ask our customers to leave the
>> closing DemoShield logo. Most demos and similar multimedia applications I
>> have seen to date, include some closing credits to the company or product
>> being used. I personally don't feel that it is distracting to your purpose
>> at hand; and at the same time it gives us some visibility to perhaps a
>very
>> small percentage of some of the audiences of ours customers - with such
>> support we can continue to build and provide powerful tools for you that
>can
>> help enhance your business - without such support it may not make business
>> sense for us to provide tools at the price points that we do.
>>
>> I hope that you and your company can continue to use DemoShield for all
>your
>> applications. I apologize of any inconvenience that this may have
>caused.
>>
>> Lori Moylan
>> Manager - InstallShield Technical Support Center
>>
>>
>> Dean Harrison wrote in message <379db5c6.0@news.installshield.com>...
>> >Hi,
>> >
>> >I have just noticed that you have changed the CLOSING.BMP issue and left
>us
>> >with no control over the closing splash screen whatsoever! Is this true?
>Do
>> >designer's now have no control over what splash screens show after they
>> have
>> >created a professional looking multi-media product? Why was this changed?
>> >Are you going to change it back? If not, why not. If not can a get a
>> >converter that converts from DS6.0 back to DS5.4 ??? I have attached a
>BMP
>> >that I have used on every product I have created using DemoShield.
>> >
>> >I don't believe designers are against helping you market your product and
>> >most would probably give you a credit of some sort in their products, but
>> >currently your splash screen weakens a designers ability to brand the
>> >products that they create using DemoShield. I strongly suggest that you
>> come
>> >up with a better solution, or I would not be surprised if loyal users
>look
>> >to other products.
>> >
>> >--
>> >
>> >Dean Harrison
>> >Creative Director
>> >www.pastel.com
>> >
>> >
>> >
>>
>>
>
>

NewsArchive
07-30-1999, 12:00 AM
I am growing impatient now, someone from your organisation must address this
issue ASAP. Respond to my latest threads, I need an answer! Are you going to
fix this issue or refund my money and tell me to use another product. Do you
really not value what your customers say? This issue will not go away if you
continue to ignore, but perhaps your customers will!!! Is that really what
you want? Look at this thread, and the others like it!

Respond now!


Dean Harrison <dean@pastel.com> wrote in message
news:379f107f.0@news.installshield.com...
> Hi Lori,
>
> I do not believe that this is a realistic response, in fact it seems to be
a
> stock answer to this type of query. You have taken away my choice and
> confused the branding of my Multi-media products. I see this as a
> significant burden! I am not against giving your company and it's products
a
> credit, but not all the credit! I use several products to make a
multi-media
> products and yours is the only on that has this significant burden. It
would
> seem to me that quite a few users have been gobslapped by the inclusion of
> this significant burden, but you are happy to cut and paste this stock
> answer in response to them.
>
> Look at the issue, be fair and reasonable and then give us what we want.
You
> are spoiling what is bound to be a market leader. If you continue in this
> vein you will most certainly help migrate most of the serious developers
to
> other products, which as far as I can tell is the opposite of what you are
> trying to do by including this significant burden.
>
> I have used DemoSheild from Version 5.3 I have purchased upgrades to 5.4
and
> now 6.0. Do not for one moment think that I am a newbie. I have submitted
> several bugs, requests and suggestions, and I find the overall response to
> be poor. Time to wake up and smell the coffee. Users do not want Intrusive
> messages in THEIR work but are glad to give credit where it is due!
>
> Now answer me this, are you going to fix this issue - or - supply us with
a
> conversion back to 5.4 and refund us our money for Version 6.0 or refund
my
> money for V6.0 and tell me I must migrate to another product. Please
answer
> this question ASAP!
>
>
> Lori Moylan <lori@installshield.com> wrote in message
> news:379e68cb.0@news.installshield.com...
> > Hi Dean,
> >
> > Thank you for using DemoShield for your applications. I understand your
> > concern regarding the closing bitmaps.
> >
> > After looking at various products on the market and the usage of
> DemoShield
> > and very significant value that we offer with DemoShield, we have
> concluded
> > that it is not a significant burden to ask our customers to leave the
> > closing DemoShield logo. Most demos and similar multimedia applications
I
> > have seen to date, include some closing credits to the company or
product
> > being used. I personally don't feel that it is distracting to your
purpose
> > at hand; and at the same time it gives us some visibility to perhaps a
> very
> > small percentage of some of the audiences of ours customers - with such
> > support we can continue to build and provide powerful tools for you that
> can
> > help enhance your business - without such support it may not make
business
> > sense for us to provide tools at the price points that we do.
> >
> > I hope that you and your company can continue to use DemoShield for all
> your
> > applications. I apologize of any inconvenience that this may have
> caused.
> >
> > Lori Moylan
> > Manager - InstallShield Technical Support Center
> >
> >
> > Dean Harrison wrote in message <379db5c6.0@news.installshield.com>...
> > >Hi,
> > >
> > >I have just noticed that you have changed the CLOSING.BMP issue and
left
> us
> > >with no control over the closing splash screen whatsoever! Is this
true?
> Do
> > >designer's now have no control over what splash screens show after they
> > have
> > >created a professional looking multi-media product? Why was this
changed?
> > >Are you going to change it back? If not, why not. If not can a get a
> > >converter that converts from DS6.0 back to DS5.4 ??? I have attached a
> BMP
> > >that I have used on every product I have created using DemoShield.
> > >
> > >I don't believe designers are against helping you market your product
and
> > >most would probably give you a credit of some sort in their products,
but
> > >currently your splash screen weakens a designers ability to brand the
> > >products that they create using DemoShield. I strongly suggest that you
> > come
> > >up with a better solution, or I would not be surprised if loyal users
> look
> > >to other products.
> > >
> > >--
> > >
> > >Dean Harrison
> > >Creative Director
> > >www.pastel.com
> > >
> > >
> > >
> >
> >
>
>

NewsArchive
07-30-1999, 12:00 AM
I have to agree with all the other people here. Taking away the
functionallity to without consulting longtime customers is a very bad sign
indeed for those customers. I am a software product manager and if we were
to take functionallity away from the product we would loose market share
quickly.

The answer given says absolutely nothing and I see no response to all of the
complaints from your customer base. We originally were told that release
6.0 would be out a year ago and bought a subscription based on that promise.
Demoshield did come through on that part but only after a fax with the
original PO was presented.

We have now converted all of our demos and are now finding these new
problems. Rest assured that we are looking to other products for any
further development unless DemoShield can provide better support and will
show a willingness to listen to it's customers.

Lori Moylan <lori@installshield.com> wrote in message
news:379e68cb.0@news.installshield.com...
> Hi Dean,
>
> Thank you for using DemoShield for your applications. I understand your
> concern regarding the closing bitmaps.
>
> After looking at various products on the market and the usage of
DemoShield
> and very significant value that we offer with DemoShield, we have
concluded
> that it is not a significant burden to ask our customers to leave the
> closing DemoShield logo. Most demos and similar multimedia applications I
> have seen to date, include some closing credits to the company or product
> being used. I personally don't feel that it is distracting to your purpose
> at hand; and at the same time it gives us some visibility to perhaps a
very
> small percentage of some of the audiences of ours customers - with such
> support we can continue to build and provide powerful tools for you that
can
> help enhance your business - without such support it may not make business
> sense for us to provide tools at the price points that we do.
>
> I hope that you and your company can continue to use DemoShield for all
your
> applications. I apologize of any inconvenience that this may have
caused.
>
> Lori Moylan
> Manager - InstallShield Technical Support Center
>
>
> Dean Harrison wrote in message <379db5c6.0@news.installshield.com>...
> >Hi,
> >
> >I have just noticed that you have changed the CLOSING.BMP issue and left
us
> >with no control over the closing splash screen whatsoever! Is this true?
Do
> >designer's now have no control over what splash screens show after they
> have
> >created a professional looking multi-media product? Why was this changed?
> >Are you going to change it back? If not, why not. If not can a get a
> >converter that converts from DS6.0 back to DS5.4 ??? I have attached a
BMP
> >that I have used on every product I have created using DemoShield.
> >
> >I don't believe designers are against helping you market your product and
> >most would probably give you a credit of some sort in their products, but
> >currently your splash screen weakens a designers ability to brand the
> >products that they create using DemoShield. I strongly suggest that you
> come
> >up with a better solution, or I would not be surprised if loyal users
look
> >to other products.
> >
> >--
> >
> >Dean Harrison
> >Creative Director
> >www.pastel.com
> >
> >
> >
>
>

NewsArchive
07-30-1999, 12:00 AM
Lori Moylan wrote:
>>> Most demos and similar multimedia applications I
> have seen to date, include some closing credits to the company or product
> being used. <<<

Which products are you speaking of? PowerPoint doesn't do this... and
MicroSoft's one of the biggest players out there, as I hear it...

I still think this is a cheap marketing ploy... kind of like the cheesy
move Yahoo tried to make with GeoCities users a couple weeks ago...
(claiming ownership for all contented posted by their users...)

This is gonna back-fire on you guys big-time, and create much more
ill-will than the free publicity you get leeching on your end-user's
coat-tails...

Reconsider this stupid move, show some class... Make that closing.bmp a
default, BUT GIVE YOUR USERS THE OPTION TO NOT USE IT IF THEY DON'T WANT
TO...

P.S. Notice there's no tag-line at the end of this message that says
"Created in NetScape 4.0" !

Garry Mitchell

NewsArchive
08-02-1999, 12:00 AM
the response I got from DemoShield: Please note that our numbers are not
significant!

Dear Dean,
The decision on this was made by the CEO. We are currently working on a
business case to
represent all of the upset DemoShield users but the numbers are not
significant enough right
now to persuade a change in decision. I'm sorry I can't offer you the
answer you are looking
for right now.

Lori Moylan
Manager - InstallShield Technical Support Center
InstallShield Software Corporation
(847) 619-7834
lori@InstallShield.com



Dean Harrison <dean@pastel.com> wrote in message
news:37a16443.0@news.installshield.com...
> I am growing impatient now, someone from your organisation must address
this
> issue ASAP. Respond to my latest threads, I need an answer! Are you going
to
> fix this issue or refund my money and tell me to use another product. Do
you
> really not value what your customers say? This issue will not go away if
you
> continue to ignore, but perhaps your customers will!!! Is that really what
> you want? Look at this thread, and the others like it!
>
> Respond now!
>
>
> Dean Harrison <dean@pastel.com> wrote in message
> news:379f107f.0@news.installshield.com...
> > Hi Lori,
> >
> > I do not believe that this is a realistic response, in fact it seems to
be
> a
> > stock answer to this type of query. You have taken away my choice and
> > confused the branding of my Multi-media products. I see this as a
> > significant burden! I am not against giving your company and it's
products
> a
> > credit, but not all the credit! I use several products to make a
> multi-media
> > products and yours is the only on that has this significant burden. It
> would
> > seem to me that quite a few users have been gobslapped by the inclusion
of
> > this significant burden, but you are happy to cut and paste this stock
> > answer in response to them.
> >
> > Look at the issue, be fair and reasonable and then give us what we want.
> You
> > are spoiling what is bound to be a market leader. If you continue in
this
> > vein you will most certainly help migrate most of the serious developers
> to
> > other products, which as far as I can tell is the opposite of what you
are
> > trying to do by including this significant burden.
> >
> > I have used DemoSheild from Version 5.3 I have purchased upgrades to 5.4
> and
> > now 6.0. Do not for one moment think that I am a newbie. I have
submitted
> > several bugs, requests and suggestions, and I find the overall response
to
> > be poor. Time to wake up and smell the coffee. Users do not want
Intrusive
> > messages in THEIR work but are glad to give credit where it is due!
> >
> > Now answer me this, are you going to fix this issue - or - supply us
with
> a
> > conversion back to 5.4 and refund us our money for Version 6.0 or refund
> my
> > money for V6.0 and tell me I must migrate to another product. Please
> answer
> > this question ASAP!
> >
> >
> > Lori Moylan <lori@installshield.com> wrote in message
> > news:379e68cb.0@news.installshield.com...
> > > Hi Dean,
> > >
> > > Thank you for using DemoShield for your applications. I understand
your
> > > concern regarding the closing bitmaps.
> > >
> > > After looking at various products on the market and the usage of
> > DemoShield
> > > and very significant value that we offer with DemoShield, we have
> > concluded
> > > that it is not a significant burden to ask our customers to leave the
> > > closing DemoShield logo. Most demos and similar multimedia
applications
> I
> > > have seen to date, include some closing credits to the company or
> product
> > > being used. I personally don't feel that it is distracting to your
> purpose
> > > at hand; and at the same time it gives us some visibility to perhaps a
> > very
> > > small percentage of some of the audiences of ours customers - with
such
> > > support we can continue to build and provide powerful tools for you
that
> > can
> > > help enhance your business - without such support it may not make
> business
> > > sense for us to provide tools at the price points that we do.
> > >
> > > I hope that you and your company can continue to use DemoShield for
all
> > your
> > > applications. I apologize of any inconvenience that this may have
> > caused.
> > >
> > > Lori Moylan
> > > Manager - InstallShield Technical Support Center
> > >
> > >
> > > Dean Harrison wrote in message <379db5c6.0@news.installshield.com>...
> > > >Hi,
> > > >
> > > >I have just noticed that you have changed the CLOSING.BMP issue and
> left
> > us
> > > >with no control over the closing splash screen whatsoever! Is this
> true?
> > Do
> > > >designer's now have no control over what splash screens show after
they
> > > have
> > > >created a professional looking multi-media product? Why was this
> changed?
> > > >Are you going to change it back? If not, why not. If not can a get a
> > > >converter that converts from DS6.0 back to DS5.4 ??? I have attached
a
> > BMP
> > > >that I have used on every product I have created using DemoShield.
> > > >
> > > >I don't believe designers are against helping you market your product
> and
> > > >most would probably give you a credit of some sort in their products,
> but
> > > >currently your splash screen weakens a designers ability to brand the
> > > >products that they create using DemoShield. I strongly suggest that
you
> > > come
> > > >up with a better solution, or I would not be surprised if loyal users
> > look
> > > >to other products.
> > > >
> > > >--
> > > >
> > > >Dean Harrison
> > > >Creative Director
> > > >www.pastel.com
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

NewsArchive
08-02-1999, 12:00 AM
How many users of Demoshield do you think have the time to browse newsgroups
for fun?...certainly not business users who use your products.

Although I haven't yet found the answer to my problem, I must admit that it
seems very obvious this splash screen is doing you damage.

There are other products out there and you're trying to tell us that your
splash screen provides notoriety and class to our products. Slap us in the
face...we're software developers and users out here. We're not idiots.
That is such a thin explanation.

Much time and effort goes into these demos to market and promote OUR
product. If it works, we'll tell others - that's your promotional benefit.

So there aren't that many customers out there to justify changing
it......remember the oldest business rule in the book about word of
mouth...or have you forgotten?

Unhappy customers tell 9 others about a bad experience.....and what's worse
for you...now we have the net and newsgroups.

Why didn't you even have the decency to ask your extensive customer base or
at least beta testers.

Cheap and self-defeating, Installshield.


Dean Harrison wrote in message <37a54ad4.0@news.installshield.com>...
>the response I got from DemoShield: Please note that our numbers are not
>significant!
>
>Dear Dean,
>The decision on this was made by the CEO. We are currently working on a
>business case to
>represent all of the upset DemoShield users but the numbers are not
>significant enough right
>now to persuade a change in decision. I'm sorry I can't offer you the
>answer you are looking
>for right now.
>
> Lori Moylan
> Manager - InstallShield Technical Support Center
> InstallShield Software Corporation
> (847) 619-7834
> lori@InstallShield.com
>
>
>
>Dean Harrison <dean@pastel.com> wrote in message
>news:37a16443.0@news.installshield.com...
>> I am growing impatient now, someone from your organisation must address
>this
>> issue ASAP. Respond to my latest threads, I need an answer! Are you going
>to
>> fix this issue or refund my money and tell me to use another product. Do
>you
>> really not value what your customers say? This issue will not go away if
>you
>> continue to ignore, but perhaps your customers will!!! Is that really
what
>> you want? Look at this thread, and the others like it!
>>
>> Respond now!
>>
>>
>> Dean Harrison <dean@pastel.com> wrote in message
>> news:379f107f.0@news.installshield.com...
>> > Hi Lori,
>> >
>> > I do not believe that this is a realistic response, in fact it seems to
>be
>> a
>> > stock answer to this type of query. You have taken away my choice and
>> > confused the branding of my Multi-media products. I see this as a
>> > significant burden! I am not against giving your company and it's
>products
>> a
>> > credit, but not all the credit! I use several products to make a
>> multi-media
>> > products and yours is the only on that has this significant burden. It
>> would
>> > seem to me that quite a few users have been gobslapped by the inclusion
>of
>> > this significant burden, but you are happy to cut and paste this stock
>> > answer in response to them.
>> >
>> > Look at the issue, be fair and reasonable and then give us what we
want.
>> You
>> > are spoiling what is bound to be a market leader. If you continue in
>this
>> > vein you will most certainly help migrate most of the serious
developers
>> to
>> > other products, which as far as I can tell is the opposite of what you
>are
>> > trying to do by including this significant burden.
>> >
>> > I have used DemoSheild from Version 5.3 I have purchased upgrades to
5.4
>> and
>> > now 6.0. Do not for one moment think that I am a newbie. I have
>submitted
>> > several bugs, requests and suggestions, and I find the overall response
>to
>> > be poor. Time to wake up and smell the coffee. Users do not want
>Intrusive
>> > messages in THEIR work but are glad to give credit where it is due!
>> >
>> > Now answer me this, are you going to fix this issue - or - supply us
>with
>> a
>> > conversion back to 5.4 and refund us our money for Version 6.0 or
refund
>> my
>> > money for V6.0 and tell me I must migrate to another product. Please
>> answer
>> > this question ASAP!
>> >
>> >
>> > Lori Moylan <lori@installshield.com> wrote in message
>> > news:379e68cb.0@news.installshield.com...
>> > > Hi Dean,
>> > >
>> > > Thank you for using DemoShield for your applications. I understand
>your
>> > > concern regarding the closing bitmaps.
>> > >
>> > > After looking at various products on the market and the usage of
>> > DemoShield
>> > > and very significant value that we offer with DemoShield, we have
>> > concluded
>> > > that it is not a significant burden to ask our customers to leave the
>> > > closing DemoShield logo. Most demos and similar multimedia
>applications
>> I
>> > > have seen to date, include some closing credits to the company or
>> product
>> > > being used. I personally don't feel that it is distracting to your
>> purpose
>> > > at hand; and at the same time it gives us some visibility to perhaps
a
>> > very
>> > > small percentage of some of the audiences of ours customers - with
>such
>> > > support we can continue to build and provide powerful tools for you
>that
>> > can
>> > > help enhance your business - without such support it may not make
>> business
>> > > sense for us to provide tools at the price points that we do.
>> > >
>> > > I hope that you and your company can continue to use DemoShield for
>all
>> > your
>> > > applications. I apologize of any inconvenience that this may have
>> > caused.
>> > >
>> > > Lori Moylan
>> > > Manager - InstallShield Technical Support Center
>> > >
>> > >
>> > > Dean Harrison wrote in message <379db5c6.0@news.installshield.com>...
>> > > >Hi,
>> > > >
>> > > >I have just noticed that you have changed the CLOSING.BMP issue and
>> left
>> > us
>> > > >with no control over the closing splash screen whatsoever! Is this
>> true?
>> > Do
>> > > >designer's now have no control over what splash screens show after
>they
>> > > have
>> > > >created a professional looking multi-media product? Why was this
>> changed?
>> > > >Are you going to change it back? If not, why not. If not can a get a
>> > > >converter that converts from DS6.0 back to DS5.4 ??? I have attached
>a
>> > BMP
>> > > >that I have used on every product I have created using DemoShield.
>> > > >
>> > > >I don't believe designers are against helping you market your
product
>> and
>> > > >most would probably give you a credit of some sort in their
products,
>> but
>> > > >currently your splash screen weakens a designers ability to brand
the
>> > > >products that they create using DemoShield. I strongly suggest that
>you
>> > > come
>> > > >up with a better solution, or I would not be surprised if loyal
users
>> > look
>> > > >to other products.
>> > > >
>> > > >--
>> > > >
>> > > >Dean Harrison
>> > > >Creative Director
>> > > >www.pastel.com
>> > > >
>> > > >
>> > > >
>> > >
>> > >
>> >
>> >
>>
>>
>
>

NewsArchive
08-02-1999, 12:00 AM
Lori:

....And this is the reason, I continue to use DemoShield 5.37 and not upgrade
to 6.0!

In fact, since IS has made, what I consider a very bad marketing move, I
have switched to another -and easier to use/better! ;) software
demo/multimedia tool. In fact the developers of my new tool encourage
outside (free) add-on development and experimentation with their product.
Even going to the extremes of releasing development kits. for the hardcore
c++ programmers.

Unsatisfied (and previous supporter) of DS products!

John Gagnon
djohng@copper.net



Lori Moylan <lori@installshield.com> wrote in message
news:379e68cb.0@news.installshield.com...
> Hi Dean,
>
> Thank you for using DemoShield for your applications. I understand your
> concern regarding the closing bitmaps.
>
> After looking at various products on the market and the usage of
DemoShield
> and very significant value that we offer with DemoShield, we have
concluded
> that it is not a significant burden to ask our customers to leave the
> closing DemoShield logo. Most demos and similar multimedia applications I
> have seen to date, include some closing credits to the company or product
> being used. I personally don't feel that it is distracting to your purpose
> at hand; and at the same time it gives us some visibility to perhaps a
very
> small percentage of some of the audiences of ours customers - with such
> support we can continue to build and provide powerful tools for you that
can
> help enhance your business - without such support it may not make business
> sense for us to provide tools at the price points that we do.
>
> I hope that you and your company can continue to use DemoShield for all
your
> applications. I apologize of any inconvenience that this may have
caused.
>
> Lori Moylan
> Manager - InstallShield Technical Support Center
>
>
> Dean Harrison wrote in message <379db5c6.0@news.installshield.com>...
> >Hi,
> >
> >I have just noticed that you have changed the CLOSING.BMP issue and left
us
> >with no control over the closing splash screen whatsoever! Is this true?
Do
> >designer's now have no control over what splash screens show after they
> have
> >created a professional looking multi-media product? Why was this changed?
> >Are you going to change it back? If not, why not. If not can a get a
> >converter that converts from DS6.0 back to DS5.4 ??? I have attached a
BMP
> >that I have used on every product I have created using DemoShield.
> >
> >I don't believe designers are against helping you market your product and
> >most would probably give you a credit of some sort in their products, but
> >currently your splash screen weakens a designers ability to brand the
> >products that they create using DemoShield. I strongly suggest that you
> come
> >up with a better solution, or I would not be surprised if loyal users
look
> >to other products.
> >
> >--
> >
> >Dean Harrison
> >Creative Director
> >www.pastel.com
> >
> >
> >
>
>

NewsArchive
08-04-1999, 12:00 AM
Expect this thread to be censored very soon!

This is the response I got yesterday :-

Well I do appreciate your frustration and we have submitted a compromise
that I think customers and the CEO can live with. It would be nice to get
a decision back about this in the next day or two.
Lori Moylan
Manager - InstallShield Technical Support Center
InstallShield Software Corporation
(847) 619-7834
lori@InstallShield.com


Followed by this:

Dean,

I have been copied on the e-mail thread
between you and Lori Moylan. I have discussed this matter with a variety of
people at InstallShield and have essentially confirmed what Lori has already
told you. We do not have a way to remove the DemoShield splash screen nor
is there any plan to change it in the future. Our decision to leave the
splash screen is, in our opinion, reasonable.

I realize you do not agree with our strategy
to keep the splash screen on the screen and I fully respect your opinion.
However, InstallShield simply cannot accommodate your request to remove the
screen at this time.

I am copying Gayle Katz on this e-mail. You
can expect an e-mail from Gayle Katz very soon that will explain the process
you need to follow to obtain your refund. Although I sincerely hope you
decide to keep the product, you have my commitment that we will work with
you to expeditiously refund your money if you ultimately decide to return
the product to InstallShield.

Please feel free to contact me regarding
this note.

********************************
Jim Ryan
Director of Channel Sales

InstallShield Software Corporation
900 National Parkway - Suite 125
Schaumburg, IL 60173-5108
United States
Phone: 847-969-1372
Fax: 847-619-0788
http://www.installshield.com
jimr@installshield.com

********************************

My Response was this:

Thank you for responding

What did Lori mean by this then?

"Well I do appreciate

....\snip\...

InstallShield Software Corporation
(847) 619-7834
lori@InstallShield.com"

Is this the decision she mentions above? If I were the only voice here I
would agree with your sentiment.

If this is the attitude your organistation has with regards to the splash
screen and more importantly how to deal with clients, then I am left with no
choice but to throw out DemoShield. I will also strongly suggest to our
development team that they move away from the InstallShield products they
make use of, to any other solution! I will most certainly forward this mail
to the other parties that I have recommended use DemoShield and explain my
error in being excited by your products! I also feel that the other users
who have contacted me or replied to the thread should be made aware of this
response.

As you can well see I am disgusted by the response to this issue. I will
take every step needed to eradicate the use of InstallShield products within
our group of companies!

I await my refund!

Dean Harrison
Creative Director
Pastel International




Dean Harrison <dean@pastel.com> wrote in message
news:37a54ad4.0@news.installshield.com...
> the response I got from DemoShield: Please note that our numbers are not
> significant!
>
> Dear Dean,
> The decision on this was made by the CEO. We are currently working on a
> business case to
> represent all of the upset DemoShield users but the numbers are not
> significant enough right
> now to persuade a change in decision. I'm sorry I can't offer you the
> answer you are looking
> for right now.
>
> Lori Moylan
> Manager - InstallShield Technical Support Center
> InstallShield Software Corporation
> (847) 619-7834
> lori@InstallShield.com
>
>
>
> Dean Harrison <dean@pastel.com> wrote in message
> news:37a16443.0@news.installshield.com...
> > I am growing impatient now, someone from your organisation must address
> this
> > issue ASAP. Respond to my latest threads, I need an answer! Are you
going
> to
> > fix this issue or refund my money and tell me to use another product. Do
> you
> > really not value what your customers say? This issue will not go away if
> you
> > continue to ignore, but perhaps your customers will!!! Is that really
what
> > you want? Look at this thread, and the others like it!
> >
> > Respond now!
> >
> >
> > Dean Harrison <dean@pastel.com> wrote in message
> > news:379f107f.0@news.installshield.com...
> > > Hi Lori,
> > >
> > > I do not believe that this is a realistic response, in fact it seems
to
> be
> > a
> > > stock answer to this type of query. You have taken away my choice and
> > > confused the branding of my Multi-media products. I see this as a
> > > significant burden! I am not against giving your company and it's
> products
> > a
> > > credit, but not all the credit! I use several products to make a
> > multi-media
> > > products and yours is the only on that has this significant burden. It
> > would
> > > seem to me that quite a few users have been gobslapped by the
inclusion
> of
> > > this significant burden, but you are happy to cut and paste this stock
> > > answer in response to them.
> > >
> > > Look at the issue, be fair and reasonable and then give us what we
want.
> > You
> > > are spoiling what is bound to be a market leader. If you continue in
> this
> > > vein you will most certainly help migrate most of the serious
developers
> > to
> > > other products, which as far as I can tell is the opposite of what you
> are
> > > trying to do by including this significant burden.
> > >
> > > I have used DemoSheild from Version 5.3 I have purchased upgrades to
5.4
> > and
> > > now 6.0. Do not for one moment think that I am a newbie. I have
> submitted
> > > several bugs, requests and suggestions, and I find the overall
response
> to
> > > be poor. Time to wake up and smell the coffee. Users do not want
> Intrusive
> > > messages in THEIR work but are glad to give credit where it is due!
> > >
> > > Now answer me this, are you going to fix this issue - or - supply us
> with
> > a
> > > conversion back to 5.4 and refund us our money for Version 6.0 or
refund
> > my
> > > money for V6.0 and tell me I must migrate to another product. Please
> > answer
> > > this question ASAP!
> > >
> > >
> > > Lori Moylan <lori@installshield.com> wrote in message
> > > news:379e68cb.0@news.installshield.com...
> > > > Hi Dean,
> > > >
> > > > Thank you for using DemoShield for your applications. I understand
> your
> > > > concern regarding the closing bitmaps.
> > > >
> > > > After looking at various products on the market and the usage of
> > > DemoShield
> > > > and very significant value that we offer with DemoShield, we have
> > > concluded
> > > > that it is not a significant burden to ask our customers to leave
the
> > > > closing DemoShield logo. Most demos and similar multimedia
> applications
> > I
> > > > have seen to date, include some closing credits to the company or
> > product
> > > > being used. I personally don't feel that it is distracting to your
> > purpose
> > > > at hand; and at the same time it gives us some visibility to perhaps
a
> > > very
> > > > small percentage of some of the audiences of ours customers - with
> such
> > > > support we can continue to build and provide powerful tools for you
> that
> > > can
> > > > help enhance your business - without such support it may not make
> > business
> > > > sense for us to provide tools at the price points that we do.
> > > >
> > > > I hope that you and your company can continue to use DemoShield for
> all
> > > your
> > > > applications. I apologize of any inconvenience that this may have
> > > caused.
> > > >
> > > > Lori Moylan
> > > > Manager - InstallShield Technical Support Center
> > > >
> > > >
> > > > Dean Harrison wrote in message
<379db5c6.0@news.installshield.com>...
> > > > >Hi,
> > > > >
> > > > >I have just noticed that you have changed the CLOSING.BMP issue and
> > left
> > > us
> > > > >with no control over the closing splash screen whatsoever! Is this
> > true?
> > > Do
> > > > >designer's now have no control over what splash screens show after
> they
> > > > have
> > > > >created a professional looking multi-media product? Why was this
> > changed?
> > > > >Are you going to change it back? If not, why not. If not can a get
a
> > > > >converter that converts from DS6.0 back to DS5.4 ??? I have
attached
> a
> > > BMP
> > > > >that I have used on every product I have created using DemoShield.
> > > > >
> > > > >I don't believe designers are against helping you market your
product
> > and
> > > > >most would probably give you a credit of some sort in their
products,
> > but
> > > > >currently your splash screen weakens a designers ability to brand
the
> > > > >products that they create using DemoShield. I strongly suggest that
> you
> > > > come
> > > > >up with a better solution, or I would not be surprised if loyal
users
> > > look
> > > > >to other products.
> > > > >
> > > > >--
> > > > >
> > > > >Dean Harrison
> > > > >Creative Director
> > > > >www.pastel.com
> > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

NewsArchive
08-05-1999, 12:00 AM
Lorrie@Installshield,

What a shame that Demoshield is choosing to force their advertising on our
clients. I have been a user in long standing, through many releases and many
bugs and have still maintained that it was a worthwhile product. I appreciated
the ability to toggle the splash screen off. You may be well advise to once
again reconsider your position on this matter. The graphic displayed IS
distracting and distasteful to my clients. They are using my services to promote
their own software NOT yours. That being said, I have always placed a demo
version number and created with Demoshield notation in my About Demo dialogue.
Of my own freewill and kinda proudly, I might add!

I believe Macromedia does require the inclusion their company logo in the
credits of each presentation created with Director. This was the legal drill in
the Director 6.0 online help:

"Who needs to comply with the Made with Macromedia logo requirements?
Any user of Authorware or Director who creates an End-user Product and
distributes it outside of his own organization or anyone who causes an End-user
Product to be created and distributed outside of his own organization. You must
fill out Exhibit A of the Run time distribution agreement and place the Made
with Macromedia logo on the outer most front, side, or back of the packaging and
within the software on either a splash or credits screen."

Sure - once again it is a MUST DO.
But, it still feels better than having NO control over how the development
software vendor's logo is displayed. Maybe you could hardball us in a more
creative fashion?????

Tyler


Lori Moylan wrote:

> Hi Dean,
>
> Thank you for using DemoShield for your applications. I understand your
> concern regarding the closing bitmaps.
>
> After looking at various products on the market and the usage of DemoShield
> and very significant value that we offer with DemoShield, we have concluded
> that it is not a significant burden to ask our customers to leave the
> closing DemoShield logo. Most demos and similar multimedia applications I
> have seen to date, include some closing credits to the company or product
> being used. I personally don't feel that it is distracting to your purpose
> at hand; and at the same time it gives us some visibility to perhaps a very
> small percentage of some of the audiences of ours customers - with such
> support we can continue to build and provide powerful tools for you that can
> help enhance your business - without such support it may not make business
> sense for us to provide tools at the price points that we do.
>
> I hope that you and your company can continue to use DemoShield for all your
> applications. I apologize of any inconvenience that this may have caused.
>
> Lori Moylan
> Manager - InstallShield Technical Support Center
>
> Dean Harrison wrote in message <379db5c6.0@news.installshield.com>...
> >Hi,
> >
> >I have just noticed that you have changed the CLOSING.BMP issue and left us
> >with no control over the closing splash screen whatsoever! Is this true? Do
> >designer's now have no control over what splash screens show after they
> have
> >created a professional looking multi-media product? Why was this changed?
> >Are you going to change it back? If not, why not. If not can a get a
> >converter that converts from DS6.0 back to DS5.4 ??? I have attached a BMP
> >that I have used on every product I have created using DemoShield.
> >
> >I don't believe designers are against helping you market your product and
> >most would probably give you a credit of some sort in their products, but
> >currently your splash screen weakens a designers ability to brand the
> >products that they create using DemoShield. I strongly suggest that you
> come
> >up with a better solution, or I would not be surprised if loyal users look
> >to other products.
> >
> >--
> >
> >Dean Harrison
> >Creative Director
> >www.pastel.com
> >
> >
> >

NewsArchive
08-16-1999, 12:00 AM
sorry, I mean this thread

Why was this thread edited?


Gina <support@installshield.com> wrote in message
news:37af16a0.0@news.installshield.com...
>
>
> Thank you for your input. We are always interested in hearing what our
> customers need. Such input allows us to continually improve our product
> offerings. We will redesign the closing bitmap to accommodate your need
for
> flexibility in providing attribution of your work as well as the
appropriate
> byline for DemoShield itself. This improvement is now in development and
is
> scheduled for the next maintenance package release. Please review the web
> site for the announcement (and download) of this MP.
>
> Sincerely,
> Gina Ormanovich
> DemoShield Program Manager
>
>
>

NewsArchive
08-23-1999, 12:00 AM
>Why didn't you even have the decency to ask your extensive customer base or
>at least beta testers.


I was a Beta tester for Demoshield 6.0, and this issue was brought up and
heavily debated in the beta tester newsgroups....

.....No comment.

----------------------------------------------------------------
=-Jason Nieckar
Resource Programmer, CANTAX Software
jnieckar@cantax.com www.cantax.com
-----------------------------------------------------------------
InstallSield Professional 5.5
DemoShield 6.01
PackageForTheWeb 2.02
-----------------------------------------------------------------

NewsArchive
03-07-2001, 01:00 AM
Thanks
For the quick reply, it seems to work allthough it is not that nice.....

Regards

Dennis Seerup

Chandy Navaratan wrote:

> Hi Dennis,
>
> You will not be able to remove the ending splash screen although you can
> customize it by placing a bitmap called closing.bmp in the same folder as
> the Player. Subsequently, your bitmap will appear right above the standard
> DemoShield splash screen.
>
> --
> Chandy Navaratan
> DemoShield Development
> http://www.demoshield.com
>
> "Dennis Seerup" <dennis.seerup@dsd.as> wrote in message
> news:3AA54D14.9ABD4506@dsd.as...
> > Hey
> >
> > Is it possible to get rid of the last splash screen when you create and
> > run a Demo ??
> >
> > It´s created on a version 6.71
> >
> > Thanks
> >

NewsArchive
07-23-2001, 12:00 AM
I'm having a hard time getting the splash screen bmp to look decent when in
the ISX3.5 program. The raw bmp looks fine, but when it pops up in the ISX
splash window it looks like #*!@

Help!

I've tried making the size a little smaller than suggested (501 x 314
pixels) but it doesn't seem to help much. Have also tried messing around
with the resolution of the image (72 vs. 96 dpi).

NewsArchive
08-05-2001, 12:00 AM
I am having the same problem. Can anybody offer advice?

Stuart Wilson

Valerie Zecher <valeriez@compasscom.com> wrote in message
news:3b5c9d71$1@12.41.20.38...
> I'm having a hard time getting the splash screen bmp to look decent when
in
> the ISX3.5 program. The raw bmp looks fine, but when it pops up in the
ISX
> splash window it looks like #*!@
>
> Help!
>
> I've tried making the size a little smaller than suggested (501 x 314
> pixels) but it doesn't seem to help much. Have also tried messing around
> with the resolution of the image (72 vs. 96 dpi).
>
>

NewsArchive
08-15-2001, 12:00 AM
Try using the bitmap with size 465 pixels wide by 281 pixels high

Thanks
Rajesh Tammana
InstallShield Software Corporation.

"Stuart Wilson" <stuart.wilson@starlogic.co.uk> wrote in message
news:3b6d2ede@news.installshield.com...
> I am having the same problem. Can anybody offer advice?
>
> Stuart Wilson
>
> Valerie Zecher <valeriez@compasscom.com> wrote in message
> news:3b5c9d71$1@12.41.20.38...
> > I'm having a hard time getting the splash screen bmp to look decent when
> in
> > the ISX3.5 program. The raw bmp looks fine, but when it pops up in the
> ISX
> > splash window it looks like #*!@
> >
> > Help!
> >
> > I've tried making the size a little smaller than suggested (501 x 314
> > pixels) but it doesn't seem to help much. Have also tried messing
around
> > with the resolution of the image (72 vs. 96 dpi).
> >
> >
>
>