View Full Version : "Cancel Notification to User" and "Default Ide time"

07-16-2018, 03:41 AM
Hi there,

I have App Portal 2017 R1 ( version & currently experiencing two issues;

1. How do I increase App Portal "idle" time & now Admins cannot leave the Portal without any activity for about 2 minutes - I would like to set this to 15 minutes.

2. On "Cancel Notifications" - Users always received Cancelled emails notification regardless of the "User" option is selected or not, see attached.
I have disabled "Send Cancel Email" to Users but Users still get Cancel Emails.

Can you please assist as soon as possible.

10-09-2018, 12:44 PM
Idle time would be controlled through Microsoft IIS settings for the Application Pool itself. Regarding your second question, it may be possible that is a bug so I would recommend opening a support case.