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csmakio
04-14-2016, 03:41 PM
Afternoon-

Hoping someone would be able to point me in the right direction. I have been struggling to play catch-up and am in a real bind here. I am looking to install a simple patch to one of our application suites and am receiving the error when running the patch manually:

"The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."

The base install was customized by a previous employee through the AdminStudio suite. I think I need to add the base installs product code to the Run-Time settings under Patch Configuration for this MSP, but I am unaware of how to import the MSP to edit it. I am new to AdminStudio, and am learning as I go. Any help would be greatly appreciated.

Thanks
-Nick