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View Full Version : Basic MSI Installshield Wizard Interupted



LanceRas
09-09-2013, 11:33 PM
I have a basic MSI project that creates a single file Setup.exe.

Under 2012 Spring, my prior edition's product worked fine. I decided to create this editions version using 2013 and just creating a new project and walked through the new project to be the same as last editions.

I'm using a few custom actions using Installscript. No database, webserver or anything special, just a desktop application installation.

Under almost everyone's case, install goes fine.

However, I'm seeing several customers with XP Home not being able to install the program. After starting the setup.exe, it looks like it does the extraction, then the setup wizards comes up and says it was interupted and cancels out.

I'm seeing in particular:
MSI (c) (94:10) [16:51:12:773]: Leaked MSIHANDLE (7) of type 790540 for thread 1320
MSI (c) (94:10) [16:51:12:773]: Leaked MSIHANDLE (5) of type 790541 for thread 1320

I've checked and disabled antivirus or other utils. The installer has the prereqs for MSI 4.5 and includes them for XP customers.

I'm pulling my hair out (what's left) on the issue and can't seem to see anything out of the ordinary.

Here's a sample log:


=== Verbose logging started: 9/9/2013 16:50:53 Build type: SHIP UNICODE 4.05.6001.00 Calling process: C:\WINDOWS\system32\MSIEXEC.EXE ===
MSI (c) (94:A0) [16:50:53:776]: Resetting cached policy values
MSI (c) (94:A0) [16:50:53:776]: Machine policy value 'Debug' is 0
MSI (c) (94:A0) [16:50:53:776]: ******* RunEngine:
******* Product: C:\Documents and Settings\Candy\Local Settings\Application Data\Downloaded Installations\{793169FB-FCB2-4921-B275-92B773DD07A2}\BLS2014INSTALL.msi
******* Action:
******* CommandLine: **********
MSI (c) (94:A0) [16:50:53:776]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (94:A0) [16:51:08:956]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Documents and Settings\Candy\Local Settings\Application Data\Downloaded Installations\{793169FB-FCB2-4921-B275-92B773DD07A2}\BLS2014INSTALL.msi' against software restriction policy
MSI (c) (94:A0) [16:51:08:956]: SOFTWARE RESTRICTION POLICY: C:\Documents and Settings\Candy\Local Settings\Application Data\Downloaded Installations\{793169FB-FCB2-4921-B275-92B773DD07A2}\BLS2014INSTALL.msi has a digital signature
MSI (c) (94:A0) [16:51:11:040]: SOFTWARE RESTRICTION POLICY: C:\Documents and Settings\Candy\Local Settings\Application Data\Downloaded Installations\{793169FB-FCB2-4921-B275-92B773DD07A2}\BLS2014INSTALL.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (94:A0) [16:51:11:320]: Cloaking enabled.
MSI (c) (94:A0) [16:51:11:320]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (94:A0) [16:51:11:431]: End dialog not enabled
MSI (c) (94:A0) [16:51:11:431]: Original package ==> C:\Documents and Settings\Candy\Local Settings\Application Data\Downloaded Installations\{793169FB-FCB2-4921-B275-92B773DD07A2}\BLS2014INSTALL.msi
MSI (c) (94:A0) [16:51:11:431]: Package we're running from ==> C:\DOCUME~1\Candy\LOCALS~1\Temp\163493f.msi
MSI (c) (94:A0) [16:51:11:521]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A6CE2B69-E2FB-43C8-8081-126CAF6D48BE}'.
MSI (c) (94:A0) [16:51:11:541]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (94:A0) [16:51:11:591]: MSCOREE not loaded loading copy from system32
MSI (c) (94:A0) [16:51:11:801]: Machine policy value 'TransformsSecure' is 0
MSI (c) (94:A0) [16:51:11:801]: User policy value 'TransformsAtSource' is 0
MSI (c) (94:A0) [16:51:11:831]: Machine policy value 'DisablePatch' is 0
MSI (c) (94:A0) [16:51:11:831]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (94:A0) [16:51:11:831]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (94:A0) [16:51:11:841]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (94:A0) [16:51:11:851]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A6CE2B69-E2FB-43C8-8081-126CAF6D48BE}'.
MSI (c) (94:A0) [16:51:11:851]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (94:A0) [16:51:11:851]: Transforms are not secure.
MSI (c) (94:A0) [16:51:11:851]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\DOCUME~1\Candy\LOCALS~1\Temp\MSI3493e.LOG'.
MSI (c) (94:A0) [16:51:11:851]: Command Line: SETUPEXEDIR=C:\Documents and Settings\Candy\Desktop SETUPEXENAME=BLS2014INSTALLER.EXE CURRENTDIRECTORY=C:\Documents and Settings\Candy\Desktop CLIENTUILEVEL=0 CLIENTPROCESSID=2196
MSI (c) (94:A0) [16:51:11:851]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{793169FB-FCB2-4921-B275-92B773DD07A2}'.
MSI (c) (94:A0) [16:51:11:851]: Product Code passed to Engine.Initialize: ''
MSI (c) (94:A0) [16:51:11:851]: Product Code from property table before transforms: '{A6CE2B69-E2FB-43C8-8081-126CAF6D48BE}'
MSI (c) (94:A0) [16:51:11:851]: Product Code from property table after transforms: '{A6CE2B69-E2FB-43C8-8081-126CAF6D48BE}'
MSI (c) (94:A0) [16:51:11:851]: Product not registered: beginning first-time install
MSI (c) (94:A0) [16:51:11:851]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (94:A0) [16:51:11:861]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (94:A0) [16:51:11:861]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (94:A0) [16:51:11:882]: Adding new sources is allowed.
MSI (c) (94:A0) [16:51:11:882]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (94:A0) [16:51:11:882]: Package name extracted from package path: 'BLS2014INSTALL.msi'
MSI (c) (94:A0) [16:51:11:882]: Package to be registered: 'BLS2014INSTALL.msi'
MSI (c) (94:A0) [16:51:11:892]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (94:A0) [16:51:11:892]: Machine policy value 'DisableMsi' is 0
MSI (c) (94:A0) [16:51:11:892]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (94:A0) [16:51:11:892]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (94:A0) [16:51:11:892]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (c) (94:A0) [16:51:11:892]: Running product '{A6CE2B69-E2FB-43C8-8081-126CAF6D48BE}' with elevated privileges: Product is assigned.
MSI (c) (94:A0) [16:51:11:892]: PROPERTY CHANGE: Adding SETUPEXEDIR property. Its value is 'C:\Documents and Settings\Candy\Desktop'.
MSI (c) (94:A0) [16:51:11:892]: PROPERTY CHANGE: Modifying SETUPEXENAME property. Its current value is 'BLS2014INSTALLER.exe'. Its new value: 'BLS2014INSTALLER.EXE'.
MSI (c) (94:A0) [16:51:11:892]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Documents and Settings\Candy\Desktop'.
MSI (c) (94:A0) [16:51:11:892]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (94:A0) [16:51:11:892]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '2196'.
MSI (c) (94:A0) [16:51:11:892]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (c) (94:A0) [16:51:11:892]: TRANSFORMS property is now:
MSI (c) (94:A0) [16:51:11:892]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\Application Data
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\Favorites
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\NetHood
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\My Documents
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\PrintHood
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\Recent
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\SendTo
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\Templates
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\Local Settings\Application Data
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\My Documents\My Pictures
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\Start Menu\Programs\Administrative Tools
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\Start Menu\Programs\Startup
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\Start Menu\Programs
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\Start Menu
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\Candy\Desktop
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Templates
MSI (c) (94:A0) [16:51:11:892]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (c) (94:A0) [16:51:11:912]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (94:A0) [16:51:11:912]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (94:A0) [16:51:11:912]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (94:A0) [16:51:11:912]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'This System'.
MSI (c) (94:A0) [16:51:11:912]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (94:A0) [16:51:11:912]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'This Organization'.
MSI (c) (94:A0) [16:51:11:912]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\DOCUME~1\Candy\LOCALS~1\Temp\163493f.msi'.
MSI (c) (94:A0) [16:51:11:912]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Documents and Settings\Candy\Local Settings\Application Data\Downloaded Installations\{793169FB-FCB2-4921-B275-92B773DD07A2}\BLS2014INSTALL.msi'.
MSI (c) (94:A0) [16:51:11:912]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (94:A0) [16:51:11:912]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\Documents and Settings\Candy\Local Settings\Application Data\Downloaded Installations\{793169FB-FCB2-4921-B275-92B773DD07A2}\'.
MSI (c) (94:A0) [16:51:11:912]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\Documents and Settings\Candy\Local Settings\Application Data\Downloaded Installations\{793169FB-FCB2-4921-B275-92B773DD07A2}\'.
MSI (c) (94:D0) [16:51:11:972]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '4.05'.
=== Logging started: 9/9/2013 16:51:12 ===
MSI (c) (94:A0) [16:51:12:012]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (94:A0) [16:51:12:012]: Machine policy value 'DisableRollback' is 0
MSI (c) (94:A0) [16:51:12:012]: User policy value 'DisableRollback' is 0
MSI (c) (94:A0) [16:51:12:012]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (94:A0) [16:51:12:032]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (94:A0) [16:51:12:032]: Doing action: INSTALL
Action 16:51:12: INSTALL.
Action start 16:51:12: INSTALL.
MSI (c) (94:A0) [16:51:12:072]: UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (94:A0) [16:51:12:072]: Running UISequence
MSI (c) (94:A0) [16:51:12:072]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
MSI (c) (94:A0) [16:51:12:072]: Doing action: CommonAppDataFolder1.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C
Action 16:51:12: CommonAppDataFolder1.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C.
Action start 16:51:12: CommonAppDataFolder1.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C.
MSI (c) (94:A0) [16:51:12:082]: PROPERTY CHANGE: Adding CommonAppDataFolder1.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C property. Its value is 'C:\Documents and Settings\All Users\Application Data\'.
Action ended 16:51:12: CommonAppDataFolder1.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C. Return value 1.
MSI (c) (94:A0) [16:51:12:092]: Doing action: CommonAppDataFolder.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C
Action 16:51:12: CommonAppDataFolder.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C.
Action start 16:51:12: CommonAppDataFolder.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C.
MSI (c) (94:A0) [16:51:12:112]: PROPERTY CHANGE: Adding CommonAppDataFolder.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C property. Its value is 'C:\Documents and Settings\All Users\Application Data\'.
Action ended 16:51:12: CommonAppDataFolder.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C. Return value 1.
MSI (c) (94:A0) [16:51:12:112]: Doing action: ISSetupFilesExtract
Action 16:51:12: ISSetupFilesExtract.
Action start 16:51:12: ISSetupFilesExtract.
MSI (c) (94:10) [16:51:12:182]: Invoking remote custom action. DLL: C:\DOCUME~1\Candy\LOCALS~1\Temp\MSI11F.tmp, Entrypoint: SFStartupEx
MSI (c) (94:34) [16:51:12:282]: Cloaking enabled.
MSI (c) (94:34) [16:51:12:282]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (94:34) [16:51:12:282]: Connected to service for CA interface.
1: Starting to extract setup files
1: Getting SUPPORTDIR property :
1: Extracting SetupFiles to: C:\DOCUME~1\Candy\LOCALS~1\Temp\{A6CE2B69-E2FB-43C8-8081-126CAF6D48BE}
1: Getting ISSetupFile table view
1: Executing ISSetupFile table view
1: Extracting Setup File:
1: C:\DOCUME~1\Candy\LOCALS~1\Temp\{A6CE2B69-E2FB-43C8-8081-126CAF6D48BE}\VersionHistory.rtf
1: Extracting Setup File:
1: C:\DOCUME~1\Candy\LOCALS~1\Temp\{A6CE2B69-E2FB-43C8-8081-126CAF6D48BE}\VersionHistory.txt
MSI (c) (94:10) [16:51:12:773]: Leaked MSIHANDLE (7) of type 790540 for thread 1320
MSI (c) (94:10) [16:51:12:773]: Leaked MSIHANDLE (5) of type 790541 for thread 1320
MSI (c) (94:10) [16:51:12:773]: Note: 1: 2769 2: ISSetupFilesExtract 3: 2
Info 2769. Custom Action ISSetupFilesExtract did not close 2 MSIHANDLEs.
Action ended 16:51:12: ISSetupFilesExtract. Return value 3.
MSI (c) (94:A0) [16:51:12:803]: Doing action: SetupCompleteError
Action 16:51:12: SetupCompleteError.
Action start 16:51:12: SetupCompleteError.
Info 2898. For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Info 2898. For MSSGreySerif8 textstyle, the system created a 'MS Sans Serif' font, in 0 character set.
Info 2898. For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set.
Action 16:51:12: SetupCompleteError. Dialog created
MSI (c) (94:30) [16:51:13:104]: Note: 1: 2731 2: 0
MSI (c) (94:D0) [16:51:20:358]: PROPERTY CHANGE: Adding ISSHOWMSILOG property. Its value is '1'.
MSI (c) (94:D0) [16:51:21:470]: Doing action: ShowMsiLog
Action 16:51:21: ShowMsiLog.
Action start 16:51:21: ShowMsiLog.
MSI (c) (94:D0) [16:51:21:470]: Note: 1: 2732 2: 0
Error 2732. Directory Manager not initialized.
MSI (c) (94:D0) [16:51:25:348]: Product: BLS-2014 -- Error 2732. Directory Manager not initialized.

Action ended 16:51:25: ShowMsiLog. Return value 3.
Info 2896. Executing action ShowMsiLog failed.
Action ended 16:51:25: SetupCompleteError. Return value 3.
Action ended 16:51:25: INSTALL. Return value 3.
MSI (c) (94:A0) [16:51:25:448]: Destroying RemoteAPI object.
MSI (c) (94:34) [16:51:25:448]: Custom Action Manager thread ending.
Property(C): DiskPrompt = [1]
Property(C): UpgradeCode = {E120E55A-B0B8-4DDF-8DF4-9668541179D9}
Property(C): ProductCode = {A6CE2B69-E2FB-43C8-8081-126CAF6D48BE}
Property(C): EXECUTEACTION = INSTALL
Property(C): ACTION = INSTALL
Property(C): UILevel = 5
Property(C): VersionHandler = 4.05
Property(C): SOURCEDIR = C:\Documents and Settings\Candy\Local Settings\Application Data\Downloaded Installations\{793169FB-FCB2-4921-B275-92B773DD07A2}\
Property(C): OriginalDatabase = C:\Documents and Settings\Candy\Local Settings\Application Data\Downloaded Installations\{793169FB-FCB2-4921-B275-92B773DD07A2}\BLS2014INSTALL.msi
Property(C): DATABASE = C:\DOCUME~1\Candy\LOCALS~1\Temp\163493f.msi
Property(C): Privileged = 1
Property(C): RedirectedDllSupport = 2
Property(C): MsiWin32AssemblySupport = 5.1.2600.5512
Property(C): MsiNetAssemblySupport = 4.0.30319.1
Property(C): Date = 9/9/2013
Property(C): Time = 16:51:25
Property(C): TTCSupport = 1
Property(C): ColorBits = 32
Property(C): TextInternalLeading = 3
Property(C): TextHeight = 16
Property(C): BorderSide = 1
Property(C): BorderTop = 1
Property(C): CaptionHeight = 26
Property(C): ScreenY = 768
Property(C): ScreenX = 1024
Property(C): SystemLanguageID = 1033
Property(C): ComputerName = THIS-8DFB291B16
Property(C): UserLanguageID = 1033
Property(C): UserSID = S-1-5-21-1417001333-688789844-1343024091-1003
Property(C): LogonUser = Candy
Property(C): AdminUser = 1
Property(C): VirtualMemory = 699
Property(C): PhysicalMemory = 1023
Property(C): Intel = 6
Property(C): ShellAdvtSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): GPTSupport = 1
Property(C): VersionNT = 501
Property(C): ProgramFilesFolder = C:\Program Files\
Property(C): CommonFilesFolder = C:\Program Files\Common Files\
Property(C): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\
Property(C): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\
Property(C): DesktopFolder = C:\Documents and Settings\All Users\Desktop\
Property(C): StartupFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Property(C): FontsFolder = C:\WINDOWS\Fonts\
Property(C): AdminToolsFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\
Property(C): MyPicturesFolder = C:\Documents and Settings\Candy\My Documents\My Pictures\
Property(C): LocalAppDataFolder = C:\Documents and Settings\Candy\Local Settings\Application Data\
Property(C): TemplateFolder = C:\Documents and Settings\All Users\Templates\
Property(C): SendToFolder = C:\Documents and Settings\Candy\SendTo\
Property(C): RecentFolder = C:\Documents and Settings\Candy\Recent\
Property(C): PrintHoodFolder = C:\Documents and Settings\Candy\PrintHood\
Property(C): PersonalFolder = C:\Documents and Settings\Candy\My Documents\
Property(C): NetHoodFolder = C:\Documents and Settings\Candy\NetHood\
Property(C): ProgramMenuFolder = C:\Documents and Settings\All Users\Start Menu\Programs\
Property(C): FavoritesFolder = C:\Documents and Settings\Candy\Favorites\
Property(C): AppDataFolder = C:\Documents and Settings\Candy\Application Data\
Property(C): TempFolder = C:\DOCUME~1\Candy\LOCALS~1\Temp\
Property(C): RemoteAdminTS = 1
Property(C): System16Folder = C:\WINDOWS\system\
Property(C): SystemFolder = C:\WINDOWS\system32\
Property(C): SourceDir = C:\Documents and Settings\Candy\Local Settings\Application Data\Downloaded Installations\{793169FB-FCB2-4921-B275-92B773DD07A2}\
Property(C): WindowsVolume = C:\
Property(C): WindowsFolder = C:\WINDOWS\
Property(C): MsiNTProductType = 1
Property(C): ServicePackLevelMinor = 0
Property(C): CommonAppDataFolder1.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C = C:\Documents and Settings\All Users\Application Data\
Property(C): CommonAppDataFolder.0A167EA2_5711_4F93_BC4E_F1B459C1FF1C = C:\Documents and Settings\All Users\Application Data\
Property(C): DIRPROPERTY1.04374688_DBC7_44C7_94E9_564C79213F17 = FORMS
Property(C): ServicePackLevel = 3
Property(C): WindowsBuild = 2600
Property(C): VersionMsi = 4.05
Property(C): VersionDatabase = 200
Property(C): MsiSystemRebootPending = 1
Property(C): CLIENTPROCESSID = 2196
Property(C): CLIENTUILEVEL = 0
Property(C): CURRENTDIRECTORY = C:\Documents and Settings\Candy\Desktop
Property(C): SETUPEXEDIR = C:\Documents and Settings\Candy\Desktop
Property(C): PackagecodeChanging = 1
Property(C): ProductState = -1
Property(C): PackageCode = {793169FB-FCB2-4921-B275-92B773DD07A2}
Property(C): COPYBLSLEAGUE = YES
Property(C): ISCHECKFORPRODUCTUPDATES = 1
Property(C): KEEPBAK = YES
Property(C): KEEPINI = 0
Property(C): KEEPLG = YES
Property(C): KEEPREG = YES
Property(C): NewProperty1 = 0
Property(C): NewProperty2 = 0
Property(C): NewProperty3 = 0
Property(C): NewProperty5 = 0
Property(C): ApplicationUsers = AllUsers
Property(C): NewProperty4 = 0
Property(C): NewProperty6 = 0
Property(C): NewProperty7 = 0
Property(C): NewProperty31 = 0
Property(C): NewProperty32 = 0
Property(C): NewProperty8 = 0
Property(C): NewProperty9 = 0
Property(C): NewProperty10 = 0
Property(C): NewProperty11 = 0
Property(C): AgreeToLicense = No
Property(C): NewProperty12 = 0
Property(C): NewProperty46 = 0
Property(C): NewProperty47 = 0
Property(C): _IsMaintenance = Change
Property(C): NewProperty13 = 0
Property(C): NewProperty14 = 0
Property(C): RestartManagerOption = CloseRestart
Property(C): NewProperty15 = 0
Property(C): NewProperty43 = 0
Property(C): NewProperty45 = 0
Property(C): NewProperty37 = 0
Property(C): NewProperty44 = 0
Property(C): NewProperty16 = 0
Property(C): NewProperty17 = 0
Property(C): ProductVersion312 = 0
Property(C): AdobeAcrobatCheckText = 0
Property(C): NewProperty49 = 0
Property(C): NewProperty51 = 0
Property(C): NewProperty54 = 0
Property(C): NewProperty42 = 0
Property(C): NewProperty27 = 0
Property(C): NewProperty40 = 0
Property(C): NewProperty33 = 0
Property(C): NewProperty39 = 0
Property(C): NewProperty18 = 0
Property(C): NewProperty19 = 0
Property(C): NewProperty20 = 0
Property(C): NewProperty21 = 0
Property(C): NewProperty22 = 0
Property(C): NewProperty23 = 0
Property(C): NewProperty24 = 0
Property(C): NewProperty25 = 0
Property(C): SetupType = Typical
Property(C): _IsSetupTypeMin = Typical
Property(C): NewProperty26 = 0
Property(C): Display_IsBitmapDlg = 1
Property(C): ALLUSERS = 1
Property(C): ARPCOMMENTS = BLS-2014 Bowling League Software
Property(C): ARPCONTACT = Product Support Department
Property(C): ARPHELPLINK = http://www.CDESoftware.com
Property(C): ARPHELPTELEPHONE = (206) 937-8927
Property(C): ARPNOREMOVE = 1
Property(C): ARPPRODUCTICON = ARPPRODUCTICON.exe
Property(C): ARPURLINFOABOUT = http://www.CDESoftware.com
Property(C): ARPURLUPDATEINFO = http://www.CDESoftware.com
Property(C): Acrobat8WasFound = 0
Property(C): Acrobat9WasFound = 0
Property(C): AcrobatWasNotFound = 0
Property(C): CDEPRODUCTCODE = 65
Property(C): DWUSINTERVAL = 30
Property(C): DWUSLINK = CE9C97B87ECBB7B899AC97A8D9AC978FB9AB278F499CB7D8CE9CE7C88EAB87CFFEDC30E8E9AC
Property(C): DefaultUIFont = Tahoma8
Property(C): DialogCaption = InstallShield for Windows Installer
Property(C): DisplayNameCustom = Custom
Property(C): DisplayNameMinimal = Minimal
Property(C): DisplayNameTypical = Typical
Property(C): ErrorDialog = SetupError
Property(C): INSTALLLEVEL = 100
Property(C): ISNEWERSETUPAVAILABLE = 0
Property(C): ISVROOT_PORT_NO = 0
Property(C): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(C): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(C): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
Property(C): IS_PREVENT_DOWNGRADE_EXIT = A newer version of this application is already installed on this computer. If you wish to install this version, please uninstall the newer version first. Click OK to exit the wizard.
Property(C): IS_PROGMSG_TEXTFILECHANGS_REPLACE = Replacing %s with %s in %s...
Property(C): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(C): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(C): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(C): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(C): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(C): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(C): IS_SQLSERVER_AUTHENTICATION = 0
Property(C): IS_SQLSERVER_USERNAME = sa
Property(C): InstallChoice = AR
Property(C): MBDPRODUCTCODE = 240
Property(C): Manufacturer = CDE Software
Property(C): NewProperty28 = 0
Property(C): NewProperty29 = 0
Property(C): NewProperty30 = 0
Property(C): NewProperty34 = 0
Property(C): NewProperty35 = 0
Property(C): NewProperty36 = 0
Property(C): NewProperty38 = 0
Property(C): NewProperty41 = 0
Property(C): NewProperty48 = 0
Property(C): NewProperty50 = 0
Property(C): NewProperty52 = 0
Property(C): NewProperty53 = 0
Property(C): NewProperty55 = 0
Property(C): NewProperty56 = 0
Property(C): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(C): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(C): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(C): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(C): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(C): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
Property(C): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
Property(C): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s
Property(C): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...
Property(C): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(C): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(C): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual directories...
Property(C): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual directories...
Property(C): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(C): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(C): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(C): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(C): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(C): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
Property(C): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
Property(C): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...
Property(C): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(C): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(C): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
Property(C): PROGRAMFILETOLAUNCHATEND = Launch
Property(C): ProductID = none
Property(C): ProductLanguage = 1033
Property(C): ProductName = BLS-2014
Property(C): ProductVersion = 26.2.9.6005
Property(C): ProgressType0 = install
Property(C): ProgressType1 = Installing
Property(C): ProgressType2 = installed
Property(C): ProgressType3 = installs
Property(C): RebootYesNo = Yes
Property(C): ReinstallModeText = omus
Property(C): SHOWLAUNCHPROGRAM = -1
Property(C): SecureCustomProperties = ISFOUNDNEWERPRODUCTVERSION;USERNAME;COMPANYNAME;ISX_SERIALNUM;SUPPORTDIR;INSTALLDIR;LAUNCHPROGRAM;ADOBEREADER9FOLDER;ADOBEREADER10FOLDER;ADOBEREADER11FOLDER;BLS2011FOUND;BLS2012FOUND;BLS2013FOUND;Acrobat8WasFound;NewProperty30;NewProperty41;AdobeAcrobatCheckText;ProductVersion312;Acrobat9WasFound;AcrobatWasNotFound;NewProperty32;NewProperty31;COPYBLSLEAGUE;COPIEDLEAGUES;NewProperty42;NewProperty27;NewProperty40;NewProperty33;NewProperty39;MBDIIFOUND;KEEPBAK;KEEPREG;KEEPLG;KEEPINI
Property(C): SETUPEXENAME = BLS2014INSTALLER.EXE
Property(C): MsiLogFileLocation = C:\DOCUME~1\Candy\LOCALS~1\Temp\MSI3493e.LOG
Property(C): COMPANYNAME = This Organization
Property(C): USERNAME = This System
Property(C): ISSHOWMSILOG = 1
=== Logging stopped: 9/9/2013 16:51:25 ===
MSI (c) (94:A0) [16:51:25:659]: Windows Installer installed the product. Product Name: BLS-2014. Product Version: 26.2.9.6005. Product Language: 1033. Installation success or error status: 1603.

MSI (c) (94:A0) [16:51:25:749]: Grabbed execution mutex.
MSI (c) (94:A0) [16:51:25:749]: Cleaning up uninstalled install packages, if any exist
MSI (c) (94:A0) [16:51:25:779]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/9/2013 16:51:26 ===

MichaelU
09-10-2013, 08:49 AM
Focusing in on the lines just before the handle leaks (which might happening due to early exit or exceptions), it looks like it's having trouble extracting your setup files. I can think of about three possible reasons for that; do any of these ideas give you something worth troubleshooting?

No permissions to the target folder -- this is unlikely as the first file appears to succeed.
Not enough space on the target drive -- this is possible, even if the first succeeds, but feels like a wild guess.
Corruption in the .msi file causing the file to not be extractable -- this is unlikely if the same MSI works for everyone else.

LanceRas
09-10-2013, 11:52 AM
Michael,

If you want to reference SIOC-000149868 - This may help too. It should have my IS files.


Focusing in on the lines just before the handle leaks (which might happening due to early exit or exceptions), it looks like it's having trouble extracting your setup files. I can think of about three possible reasons for that; do any of these ideas give you something worth troubleshooting?

No permissions to the target folder -- this is unlikely as the first file appears to succeed.
Not enough space on the target drive -- this is possible, even if the first succeeds, but feels like a wild guess.
Corruption in the .msi file causing the file to not be extractable -- this is unlikely if the same MSI works for everyone else.

smc0862
06-26-2014, 04:53 AM
I am seeing axactly the same behaviour. Converted a IS 2010 project to 2013. Most sites upgraded fine, but one site is throwing this error when extracting setup files. Permissions are fine and plenty of disk space on the drive.

Did you ever discover what the problem was here?

Shawn