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jmartin
01-07-2010, 07:53 AM
InstallShield 2008
Basic MSI Project (A msi file)

This installer works fine in all machines and S.O we have tested, but there is a machine with Windows7 Home Premium, which can run others msi files, that show this error message “Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled.” in the middle of our installation.
It’s clear Installer Service is running but it seems stop during the installation when the installer is copying the files.

A piece of log when it breaks is:

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MSI (s) (48:84) [13:36:48:023]: Executing op: SetTargetFolder(Folder=C:\Program Files\Procuno\ESwin\ZEwin\)
MSI (s) (48:84) [13:36:48:085]: Executing op: SetSourceFolder(Folder=1\PROGRA~1\Procuno\ESwin\ZEwin\|program files\Procuno\ESwin\ZEwin\)
MSI (s) (48:84) [13:36:48:148]: Executing op: FileCopy(SourceName=ZEwin.exe,SourceCabKey=ZEwin.exe,DestName=ZEwin.exe,Attributes=16384,FileSize=212992,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=1.0.4.8,Language=3082,InstallMode=58982400,,,,,,,)
MSI (s) (48:84) [13:36:48:304]: File: C:\Program Files\Procuno\ESwin\ZEwin\ZEwin.exe; To be installed; Won't patch; No existing file
MSI (s) (48:84) [13:36:48:366]: Source for file 'ZEwin.exe' is compressed
InstallFiles: Archivo: ZEwin.exe, directorio: C:\Program Files\Procuno\ESwin\ZEwin\, tamaño: 212992
MSI (c) (08:18) [13:36:54:762]: Note: 1: 1719
Información 2835. No se ha encontrado el control ErrorIcon en el cuadro de diálogo SetupError.
Error 1719. No se pudo acceder al servicio del Instalador de Windows. Póngase en contacto con el personal de asistencia para comprobar que está registrado y habilitado correctamente.
MSI (c) (08:18) [13:37:01:065]: Producto: Procedimientos ESwin: Cálculo de estructuras tridimensionales -- Error 1719. No se pudo acceder al servicio del Instalador de Windows. Póngase en contacto con el personal de asistencia para comprobar que está registrado y habilitado correctamente.

MSI (c) (08:18) [13:37:01:158]: Back from server. Return value: 1601
MSI (c) (08:18) [13:37:01:236]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
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The same part of the log when there is no problem:

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MSI (s) (90:5C) [13:58:33:562]: Executing op: SetTargetFolder(Folder=C:\Program Files\Procuno\ESwin\ZEwin\)
MSI (s) (90:5C) [13:58:33:562]: Executing op: SetSourceFolder(Folder=1\PROGRA~1\Procuno\ESwin\ZEwin\|program files\Procuno\ESwin\ZEwin\)
MSI (s) (90:5C) [13:58:33:562]: Executing op: FileCopy(SourceName=ZEwin.exe,SourceCabKey=ZEwin.exe,DestName=ZEwin.exe,Attributes=16384,FileSize=212992,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=1.0.4.8,Language=3082,InstallMode=58982400,,,,,,,)
MSI (s) (90:5C) [13:58:33:572]: File: C:\Program Files\Procuno\ESwin\ZEwin\ZEwin.exe; To be installed; Won't patch; No existing file
MSI (s) (90:5C) [13:58:33:572]: Source for file 'ZEwin.exe' is compressed
InstallFiles: Archivo: ZEwin.exe, directorio: C:\Program Files\Procuno\ESwin\ZEwin\, tamaño: 212992
MSI (s) (90:5C) [13:58:33:582]: Executing op: FileCopy(SourceName=EJEMPL~1.ES|Ejemplo-acero.es,SourceCabKey=Ejemplo_acero.es,DestName=Ejemplo-acero.es,Attributes=16384,FileSize=641324,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=552385441,HashPart2=343403087,HashPart3=-583821393,HashPart4=-26383412,,)
MSI (s) (90:5C) [13:58:33:592]: File: C:\Program Files\Procuno\ESwin\ZEwin\Ejemplo-acero.es; To be installed; Won't patch; No existing file
MSI (s) (90:5C) [13:58:33:592]: Source for file 'Ejemplo_acero.es' is compressed
InstallFiles: Archivo: Ejemplo-acero.es, directorio: C:\Program Files\Procuno\ESwin\ZEwin\, tamaño: 641324
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