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View Full Version : 1628 Failed to complete installation error



ayjkim
12-16-2009, 04:42 PM
I am getting an "error 1628 failed to complete installation" error. I have followed general suggestion to cleanup temp directory and terminiating running process in task manager... without any result.

I have turned MSI installer log and here is the result:

=== Verbose logging started: 16/12/2009 15:35:21 Build type: SHIP UNICODE 4.05.6001.00 Calling process: H:\Temp\Updates\qocje1.exe ===
MSI (c) (38:54) [15:35:21:191]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'H:\Temp\Updates\qjemsi1.msi' against software restriction policy
MSI (c) (38:54) [15:35:21:206]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (38:54) [15:35:21:206]: SOFTWARE RESTRICTION POLICY: H:\Temp\Updates\qjemsi1.msi is not digitally signed
MSI (c) (38:54) [15:35:21:206]: SOFTWARE RESTRICTION POLICY: H:\Temp\Updates\qjemsi1.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (38:54) [15:35:21:519]: Cloaking enabled.
MSI (c) (38:54) [15:35:21:519]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (38:54) [15:35:21:534]: End dialog not enabled
MSI (c) (38:54) [15:35:21:675]: Original package ==> H:\Temp\Updates\qjemsi1.msi
MSI (c) (38:54) [15:35:21:675]: Package we're running from ==> H:\Temp\Updates\qjemsi1.msi
MSI (c) (38:54) [15:35:21:878]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (38:54) [15:35:21:893]: APPCOMPAT: looking for appcompat database entry with ProductCode '{36E3B424-992A-4591-82CA-0506B2495C91}'.
MSI (c) (38:54) [15:35:21:893]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (38:54) [15:35:21:909]: MSCOREE not loaded loading copy from system32
MSI (c) (38:54) [15:35:21:940]: Machine policy value 'TransformsSecure' is 0
MSI (c) (38:54) [15:35:21:940]: User policy value 'TransformsAtSource' is 0
MSI (c) (38:54) [15:35:21:940]: Machine policy value 'DisablePatch' is 0
MSI (c) (38:54) [15:35:21:940]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (38:54) [15:35:21:940]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (38:54) [15:35:21:940]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (38:54) [15:35:21:940]: APPCOMPAT: looking for appcompat database entry with ProductCode '{36E3B424-992A-4591-82CA-0506B2495C91}'.
MSI (c) (38:54) [15:35:21:940]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (38:54) [15:35:21:940]: Transforms are not secure.
MSI (c) (38:54) [15:35:21:940]: Note: 1: 2205 2: 3: Control
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'H:\TEMP\MSI12200.LOG'.
MSI (c) (38:54) [15:35:21:940]: No Command Line.
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{BB4DA9B4-C202-40B5-955E-F9552753FADB}'.
MSI (c) (38:54) [15:35:21:940]: Product Code passed to Engine.Initialize: '(none)'
MSI (c) (38:54) [15:35:21:940]: Product Code from property table before transforms: '{36E3B424-992A-4591-82CA-0506B2495C91}'
MSI (c) (38:54) [15:35:21:940]: Product Code from property table after transforms: '{36E3B424-992A-4591-82CA-0506B2495C91}'
MSI (c) (38:54) [15:35:21:940]: Product not registered: beginning first-time install
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (38:54) [15:35:21:940]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (38:54) [15:35:21:940]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (38:54) [15:35:21:940]: Adding new sources is allowed.
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (38:54) [15:35:21:940]: Package name extracted from package path: 'qjemsi1.msi'
MSI (c) (38:54) [15:35:21:940]: Package to be registered: 'qjemsi1.msi'
MSI (c) (38:54) [15:35:21:940]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (38:54) [15:35:21:940]: Machine policy value 'DisableMsi' is 0
MSI (c) (38:54) [15:35:21:940]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (38:54) [15:35:21:940]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (38:54) [15:35:21:940]: Running product '{36E3B424-992A-4591-82CA-0506B2495C91}' with user privileges: It's not assigned.
MSI (c) (38:54) [15:35:21:940]: TRANSFORMS property is now:
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\Application Data
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\Favorites
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\NetHood
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\My Documents
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\PrintHood
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\Recent
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\SendTo
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\Templates
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\All Users\Application Data
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\Local Settings\Application Data
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\My Documents\My Pictures
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\Start Menu\Programs\Administrative Tools
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\Start Menu\Programs\Startup
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\Start Menu\Programs
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\Start Menu
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\jswayze\Desktop
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\All Users\Start Menu\Programs
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\All Users\Start Menu
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\Documents and Settings\All Users\Desktop
MSI (c) (38:54) [15:35:21:940]: SHELL32::SHGetFolderPath returned: H:\WINDOWS\Fonts
MSI (c) (38:54) [15:35:21:940]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (38:54) [15:35:21:940]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Terry LeClair'.
MSI (c) (38:54) [15:35:21:940]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'Prudential LeClair Realty'.
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'H:\Temp\Updates\qjemsi1.msi'.
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'H:\Temp\Updates\qjemsi1.msi'.
MSI (c) (38:54) [15:35:21:940]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (38:54) [15:35:21:940]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (c) (38:54) [15:35:21:940]: EEUI - Disabling MsiEmbeddedUI in quiet mode
=== Logging started: 16/12/2009 15:35:21 ===
MSI (c) (38:54) [15:35:21:940]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (38:54) [15:35:21:940]: Machine policy value 'DisableRollback' is 0
MSI (c) (38:54) [15:35:21:940]: User policy value 'DisableRollback' is 0
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
MSI (c) (38:54) [15:35:21:940]: MsiOpenPackageEx is returning 0
MSI (c) (38:54) [15:35:21:940]: MsiOpenPackage is returning 0
MSI (c) (38:54) [15:35:21:940]: PROPERTY CHANGE: Adding SETUPEXEDIR property. Its value is 'H:\Temp\Updates'.
MSI (c) (38:54) [15:35:21:956]: PROPERTY CHANGE: Adding SUPPORTDIR property. Its value is 'C:\Temp\{F5A90AE7-2386-4584-857E-C202A6BBDD3E}'.
MSI (c) (38:54) [15:35:21:956]: PROPERTY CHANGE: Adding ISSETUPDRIVEN property. Its value is '1'.
InstallShield 15:35:21: Using product language 1033
InstallShield 15:35:21: Extracting support file setup.inx to C:\Temp\{F5A90AE7-2386-4584-857E-C202A6BBDD3E}\setup.inx
InstallShield 15:35:21: Opening stream of file H:\Temp\Updates\ISSetup.dll
InstallShield 15:35:21: Failed to extract file setup.inx. Error = 3
InstallShield 15:35:21: Failed to extract support files, error is 7001
MSI (c) (38:54) [15:35:21:987]: Leaked MSIHANDLE (3) of type 790541 for thread 3412
MSI (c) (38:54) [15:35:21:987]: Leaked MSIHANDLE (2) of type 790537 for thread 3412
=== Verbose logging stopped: 16/12/2009 15:35:21 ===

As one can see, there are some errors at the end of log. I first thought it may be a corrupted file. However, I was able to successfully install using the same package to other computers. For some reason, this particular computer is throwing an error while initializing. The target computer is Win XP Pro Sp2 with Windows Installer V4.1.

Any help or suggestion would be greately apprciated!

Thanks in advance.