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yz2009
01-23-2009, 05:30 PM
I am having a problem at launching a newly installed InstallShield 2008 (with the licensing hotfix applied). The isdev.exe process would appear in Windows task manager, however no program windows, not even a splash screen, would appear. The isdev.exe would just stay/hang there doing nothing, consuming 0% of CPU.

Can I ask what would be the steps to troubleshoot such a problem? Does the isdev.exe write to a log file on disk somewhere?

This is on a Windows XP SP3 machine. Other programs installed are InstallShield Devloper 8, Visual Studio.Net 2003, Visual Studio 2005, Office 2003, Clearcase, Symantec Client Security and CyberArmor. InstallShield Developer 8 starts up just fine.

Thanks in advance for your help!