View Full Version : Installshield 2009 Express Activation Error

Derek McKinnon
11-06-2008, 10:40 PM
I installed installshield several days ago and registered it straight away. Since I was busy and the activation button wasn't on the help menu, I left activation.

Today I tried to activate, and at the end of the process it simply gave me a message saying it couldn't activate.

Now the activate button has dissappeared from the About Screen, to be replaced by a register button. Trying to register again fails as "This serial number has already been registered."

Something has gone wrong, but how do I undo it?

Mike Marino
11-07-2008, 11:28 AM
From a command prompt run...

[InstallShield Installation Dir]\System\Tsconfig.exe /info

You should get a message box with a bunhc of data in it. Send it to me...


Then I can tell you what state you are in.

You can retry the activation process by calling...

[InstallShield Installation Dir]\System\Tsconfig.exe

Hope this helps,