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View Full Version : Error 1706, caused by program other than ours



lsramos
08-02-2006, 04:37 PM
A user just reported to us that when they use WebEx software (browser add-in for web conferencing), it causes one of our packages to try to repair its installation, which fails with:
"ERROR 1706 No valid source could be found for <product name>. The windows installer cannot continue."
A dialog is offered to locate the <product name>.msi file, in this location:
C:\DOCUME~1\USERNAM~1\LOCALS~1\Temp\_is23C\
which of course was the temporary folder used to store the msi file during installation, but which no longer exists. Clicking Cancel causes the dialog to reappear; 3 times doing this eventually gets past the dialog and the WebEx software then continues.

After reading about problems others have had, plus this: http://support.installshield.com/kb/view.asp?articleid=Q107297
I went ahead and turned on Copy Media to Target Machine. This resolved the problem, although the installation dialog still appears ("Please wait while Windows configures <product name>", etc.).

Has anyone ever seen this bizarre conflict with a totally unrelated product causing another product to invoke this behavior? If there were GUIDs that were the same, I could perhaps believe it, but the likelihood of that happening is vanishingly small.

TIA,
Scott

lsramos
02-13-2007, 06:20 PM
Resolution to this problem was achieved by simply not including ATL.DLL in our setup. See:
http://community.installshield.com/showthread.php?p=376753#post376753

Scott