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View Full Version : IS12 hangs on Preparing to Install



sturge
07-05-2006, 09:43 AM
I had upgraded an 11.5 project to 12. When I ran a new install, it would hang on the "preparing to install" stage. I could see setup.exe and msiexec.exe churning away in task manager, but it'd never get out. I'd hit cancel and these processes wouldn't go away till I ended them myself. I tested the product built under 11.5 and it works fine.

If I ran it with a previous version of the product already installed (upgrade install), it would launch just fine. The previous product was built with 11.5 so not sure if that has something to do with it.

What's wrong?

JonSmith
07-07-2006, 07:09 AM
I have exactly the same problem - upgraded from 11.5 to 12.0 using InstallScript MSI projects, and whenever I run my installation it just hangs until I cancel the msiexec process. I have had to revert back to 11.5 for now.

DEIFAN#8
08-28-2006, 02:19 PM
The installation stops on Preparing to install. Kill the processes in the task menu to excape. Having to revert back to IS 11.5. :( :mad:

Log from attempt below....

=== Verbose logging started: 08/28/2006 14:43:56 Build type: SHIP UNICODE 3.01.4000.2435 Calling process: C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install\PCsetup.exe ===
MSI (c) (70:48) [14:43:56:632]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install\PortfolioCenter.msi' against software restriction policy
MSI (c) (70:48) [14:43:56:632]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (70:48) [14:43:56:632]: SOFTWARE RESTRICTION POLICY: C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install\PortfolioCenter.msi is not digitally signed
MSI (c) (70:48) [14:43:56:632]: SOFTWARE RESTRICTION POLICY: C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install\PortfolioCenter.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (70:48) [14:43:56:710]: Cloaking enabled.
MSI (c) (70:48) [14:43:56:710]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (70:48) [14:43:56:710]: End dialog not enabled
MSI (c) (70:48) [14:43:56:710]: Original package ==> C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install\PortfolioCenter.msi
MSI (c) (70:48) [14:43:56:710]: Package we're running from ==> C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install\PortfolioCenter.msi
MSI (c) (70:48) [14:43:56:788]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (70:48) [14:43:56:788]: APPCOMPAT: looking for appcompat database entry with ProductCode '{662608C6-597C-46F0-9D13-248BD7BEA3EC}'.
MSI (c) (70:48) [14:43:56:788]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (70:48) [14:43:56:788]: MSCOREE not loaded loading copy from system32
MSI (c) (70:48) [14:43:56:788]: Machine policy value 'TransformsSecure' is 0
MSI (c) (70:48) [14:43:56:788]: User policy value 'TransformsAtSource' is 0
MSI (c) (70:48) [14:43:56:788]: Machine policy value 'DisablePatch' is 0
MSI (c) (70:48) [14:43:56:788]: Machine policy value 'AllowLockdownPatch' is 1
MSI (c) (70:48) [14:43:56:788]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (70:48) [14:43:56:788]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (70:48) [14:43:56:788]: APPCOMPAT: looking for appcompat database entry with ProductCode '{662608C6-597C-46F0-9D13-248BD7BEA3EC}'.
MSI (c) (70:48) [14:43:56:788]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (70:48) [14:43:56:788]: Transforms are not secure.
MSI (c) (70:48) [14:43:56:788]: No Command Line.
MSI (c) (70:48) [14:43:56:788]: Note: 1: 2205 2: 3: Control
MSI (c) (70:48) [14:43:56:788]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{5AAE9DD4-710A-4E56-9C6D-776D63FB0AE9}'.
MSI (c) (70:48) [14:43:56:788]: Product Code passed to Engine.Initialize: '(none)'
MSI (c) (70:48) [14:43:56:788]: Product Code from property table before transforms: '{662608C6-597C-46F0-9D13-248BD7BEA3EC}'
MSI (c) (70:48) [14:43:56:788]: Product Code from property table after transforms: '{662608C6-597C-46F0-9D13-248BD7BEA3EC}'
MSI (c) (70:48) [14:43:56:788]: Product not registered: beginning first-time install
MSI (c) (70:48) [14:43:56:788]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (70:48) [14:43:56:788]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (70:48) [14:43:56:788]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (70:48) [14:43:56:788]: Adding new sources is allowed.
MSI (c) (70:48) [14:43:56:804]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (70:48) [14:43:56:804]: Package name extracted from package path: 'PortfolioCenter.msi'
MSI (c) (70:48) [14:43:56:804]: Package to be registered: 'PortfolioCenter.msi'
MSI (c) (70:48) [14:43:56:804]: Note: 1: 2729
MSI (c) (70:48) [14:43:56:804]: Note: 1: 2729
MSI (c) (70:48) [14:43:56:804]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (70:48) [14:43:56:804]: Machine policy value 'DisableMsi' is 0
MSI (c) (70:48) [14:43:56:804]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (70:48) [14:43:56:804]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (70:48) [14:43:56:804]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (c) (70:48) [14:43:56:804]: Running product '{662608C6-597C-46F0-9D13-248BD7BEA3EC}' with elevated privileges: Product is assigned.
MSI (c) (70:48) [14:43:56:804]: TRANSFORMS property is now:
MSI (c) (70:48) [14:43:56:804]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\Application Data
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\Favorites
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\NetHood
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: \\n0064mrd\users\sarah.schreck
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\PrintHood
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\Recent
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\SendTo
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\Templates
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\Local Settings\Application Data
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: \\n0064mrd\users\sarah.schreck\My Pictures
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\Start Menu\Programs\Administrative Tools
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\Start Menu\Programs\Startup
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\Start Menu\Programs
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\Start Menu
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\sarah.schreck\Desktop
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Templates
MSI (c) (70:48) [14:43:56:804]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (c) (70:48) [14:43:56:804]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (70:48) [14:43:56:819]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (70:48) [14:43:56:819]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (70:48) [14:43:56:819]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'SchwabXP release 4.1'.
MSI (c) (70:48) [14:43:56:819]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (70:48) [14:43:56:819]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'Charles Schwab & Co.,Inc.'.
MSI (c) (70:48) [14:43:56:819]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install\PortfolioCenter.msi'.
MSI (c) (70:48) [14:43:56:819]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install\PortfolioCenter.msi'.
=== Logging started: 08/28/2006 14:43:56 ===
MSI (c) (70:48) [14:43:56:819]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (70:48) [14:43:56:819]: Machine policy value 'DisableRollback' is 0
MSI (c) (70:48) [14:43:56:819]: User policy value 'DisableRollback' is 0
MSI (c) (70:48) [14:43:56:819]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
MSI (c) (70:48) [14:43:56:819]: MsiOpenPackageEx is returning 0
MSI (c) (70:48) [14:43:56:819]: MsiOpenPackage is returning 0
MSI (c) (70:48) [14:43:56:819]: PROPERTY CHANGE: Adding SETUPEXEDIR property. Its value is 'C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install'.
InstallShield: 12.0.659.1
InstallShield: InstallShield Install driver started, version:12.0.659.1
InstallShield: Package Path: C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install\PortfolioCenter.msi
InstallShield: Command Line: /verbose"C:\WINDOWS\PC_IS8.log" /v /v"SETUPEXEDIR=\"C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install\""
MSI (c) (70:48) [14:43:56:819]: PROPERTY CHANGE: Adding SUPPORTDIR property. Its value is 'C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}'.
MSI (c) (70:48) [14:43:56:819]: PROPERTY CHANGE: Adding ISSETUPDRIVEN property. Its value is '1'.
InstallShield: Extract supporting files
InstallShield: Using product language 1033
InstallShield: Extracting support file setup.inx to C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}\setup.inx
InstallShield: Opening stream of file C:\PC MEDIA 04.30.423.0\CD Image\PortfolioCenter Application Install\ISSetup.dll
InstallShield: Extracting support file ISRT.dll to C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}\ISRT.dll
InstallShield: Extracting support file setup.exe to C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}\setup.exe
InstallShield: Extracting support file _isres1033.dll to C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}\_isres.dll
InstallShield: Extracting support file String1033.txt to C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}\String1033.txt
InstallShield: Extracting support file _isuser1033.dll to C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}\_isuser.dll
InstallShield: InstallShield Support files extracted.
InstallShield: Ready to launch UI sequence.
MSI (c) (70:48) [14:43:58:148]: Doing action: SystemFolder.3643236F_FC70_11D3_A536_0090278A1BB8
Action 14:43:58: SystemFolder.3643236F_FC70_11D3_A536_0090278A1BB8.
Action start 14:43:58: SystemFolder.3643236F_FC70_11D3_A536_0090278A1BB8.
MSI (c) (70:48) [14:43:58:163]: PROPERTY CHANGE: Adding SystemFolder.3643236F_FC70_11D3_A536_0090278A1BB8 property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.3643236F_FC70_11D3_A536_0090278A1BB8. Return value 1.
MSI (c) (70:48) [14:43:58:163]: Doing action: WindowsFolder.3643236F_FC70_11D3_A536_0090278A1BB8
Action 14:43:58: WindowsFolder.3643236F_FC70_11D3_A536_0090278A1BB8.
Action start 14:43:58: WindowsFolder.3643236F_FC70_11D3_A536_0090278A1BB8.
MSI (c) (70:48) [14:43:58:163]: PROPERTY CHANGE: Adding WindowsFolder.3643236F_FC70_11D3_A536_0090278A1BB8 property. Its value is 'C:\WINDOWS\'.
Action ended 14:43:58: WindowsFolder.3643236F_FC70_11D3_A536_0090278A1BB8. Return value 1.
MSI (c) (70:48) [14:43:58:163]: Doing action: WindowsFolder.04B9F3B6_9645_7658_FF1F_C8B3B9A1E18E
Action 14:43:58: WindowsFolder.04B9F3B6_9645_7658_FF1F_C8B3B9A1E18E.
Action start 14:43:58: WindowsFolder.04B9F3B6_9645_7658_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:163]: PROPERTY CHANGE: Adding WindowsFolder.04B9F3B6_9645_7658_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 14:43:58: WindowsFolder.04B9F3B6_9645_7658_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:163]: Doing action: SystemFolder.04B9F3B6_9645_7658_FF1F_C8B3B9A1E18E
Action 14:43:58: SystemFolder.04B9F3B6_9645_7658_FF1F_C8B3B9A1E18E.
Action start 14:43:58: SystemFolder.04B9F3B6_9645_7658_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:163]: PROPERTY CHANGE: Adding SystemFolder.04B9F3B6_9645_7658_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.04B9F3B6_9645_7658_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:163]: Doing action: WindowsFolder.1E507087_0819_45E0_FF1F_C8B3B9A1E18E
Action 14:43:58: WindowsFolder.1E507087_0819_45E0_FF1F_C8B3B9A1E18E.
Action start 14:43:58: WindowsFolder.1E507087_0819_45E0_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:179]: PROPERTY CHANGE: Adding WindowsFolder.1E507087_0819_45E0_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 14:43:58: WindowsFolder.1E507087_0819_45E0_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:179]: Doing action: SystemFolder.1E507087_0819_45E0_FF1F_C8B3B9A1E18E
Action 14:43:58: SystemFolder.1E507087_0819_45E0_FF1F_C8B3B9A1E18E.
Action start 14:43:58: SystemFolder.1E507087_0819_45E0_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:179]: PROPERTY CHANGE: Adding SystemFolder.1E507087_0819_45E0_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.1E507087_0819_45E0_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:179]: Doing action: SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7
Action 14:43:58: SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7.
Action start 14:43:58: SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7.
MSI (c) (70:48) [14:43:58:179]: PROPERTY CHANGE: Adding SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7 property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7. Return value 1.
MSI (c) (70:48) [14:43:58:179]: Doing action: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E
Action 14:43:58: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
Action start 14:43:58: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:179]: PROPERTY CHANGE: Adding WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 14:43:58: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:179]: Doing action: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E
Action 14:43:58: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
Action start 14:43:58: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:179]: PROPERTY CHANGE: Adding SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:179]: Doing action: WindowsFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E
Action 14:43:58: WindowsFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
Action start 14:43:58: WindowsFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:179]: PROPERTY CHANGE: Adding WindowsFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 14:43:58: WindowsFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:179]: Doing action: SystemFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E
Action 14:43:58: SystemFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
Action start 14:43:58: SystemFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:194]: PROPERTY CHANGE: Adding SystemFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.74FD3CE6_2A8D_0E9C_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:194]: Doing action: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E
Action 14:43:58: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
Action start 14:43:58: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:194]: PROPERTY CHANGE: Adding WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 14:43:58: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:194]: Doing action: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E
Action 14:43:58: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
Action start 14:43:58: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:194]: PROPERTY CHANGE: Adding SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:194]: Doing action: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E
Action 14:43:58: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
Action start 14:43:58: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:194]: PROPERTY CHANGE: Adding WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 14:43:58: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:194]: Doing action: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E
Action 14:43:58: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
Action start 14:43:58: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:194]: PROPERTY CHANGE: Adding SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:210]: Doing action: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E
Action 14:43:58: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
Action start 14:43:58: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:210]: PROPERTY CHANGE: Adding WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 14:43:58: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:210]: Doing action: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E
Action 14:43:58: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
Action start 14:43:58: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:210]: PROPERTY CHANGE: Adding SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:210]: Doing action: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E
Action 14:43:58: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
Action start 14:43:58: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:210]: PROPERTY CHANGE: Adding WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 14:43:58: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:210]: Doing action: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E
Action 14:43:58: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
Action start 14:43:58: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:210]: PROPERTY CHANGE: Adding SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:210]: Doing action: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
Action 14:43:58: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
Action start 14:43:58: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:210]: PROPERTY CHANGE: Adding WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 14:43:58: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:210]: Doing action: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
Action 14:43:58: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
Action start 14:43:58: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:226]: PROPERTY CHANGE: Adding SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:226]: Doing action: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action 14:43:58: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
Action start 14:43:58: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:226]: PROPERTY CHANGE: Adding WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 14:43:58: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:226]: Doing action: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action 14:43:58: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
Action start 14:43:58: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (c) (70:48) [14:43:58:226]: PROPERTY CHANGE: Adding SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action ended 14:43:58: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (70:48) [14:43:58:226]: Doing action: ISSetupFilesExtract
Action 14:43:58: ISSetupFilesExtract.
Action start 14:43:58: ISSetupFilesExtract.
MSI (c) (70:E4) [14:43:58:226]: Invoking remote custom action. DLL: C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\MSI550.tmp, Entrypoint: SFStartupEx
MSI (c) (70:60) [14:43:58:241]: Cloaking enabled.
MSI (c) (70:60) [14:43:58:241]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (70:60) [14:43:58:241]: Connected to service for CA interface.
1: Starting to extract setup files
1: Getting SUPPORTDIR property : C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}
1: Extracting SetupFiles to: C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}
1: Getting ISSetupFile table view
1: Executing ISSetupFile table view
1: Extracting Setup File:
1: C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}\InfoList.txt
1: Extracting Setup File:
1: C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}\license.txt
1: Extracting Setup File:
1: C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}\NewLicense.txt
1: Setting SUPPORTDIR property to: C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\{06EB3CBB-90EB-4565-9A47-993192E67B78}
MSI (c) (70!F4) [14:43:58:398]: PROPERTY CHANGE: Adding ISSETUPFILESCOMPLETED property. Its value is 'Completed'.
1: Setting ISSETUPFILESCOMPLETED property
Action ended 14:43:58: ISSetupFilesExtract. Return value 1.
MSI (c) (70:48) [14:43:58:413]: Doing action: ISSetAllUsers
Action 14:43:58: ISSetAllUsers.
Action start 14:43:58: ISSetAllUsers.
MSI (c) (70:44) [14:43:58:413]: Invoking remote custom action. DLL: C:\DOCUME~1\SARAH~1.SCH\LOCALS~1\Temp\MSI551.tmp, Entrypoint: SetAllUsers
1: InstallShield - ISSetAllUsers (Begin)
1: Opening Database
MSI (c) (70!5C) [14:43:58:507]: Note: 1: 2205 2: 3: Upgrade
MSI (c) (70!5C) [14:43:58:507]: Note: 1: 2228 2: 3: Upgrade 4: SELECT * FROM `Upgrade`
1: -2147483648
1: -2147483648
1: -2147483648
This repeats.......

Any help would be greatly appreciated. :)

sturge
08-28-2006, 02:22 PM
Your log looks just like mine.

I had called Support about this. What I had to do was remove an entry I had in the Upgrades IDE for a minor upgrade. He said I didn't need it there. It did the trick.

rbrinda
08-28-2006, 02:31 PM
Check this thread:

http://community.installshield.com/showthread.php?t=161797

There is a quick fix posted in the above link.

DEIFAN#8
08-28-2006, 02:44 PM
Sturge - Thank-you! Your quick reply allowed me to provide a quick install for our testing group while I worked on the issue of why the minor upgrades were causing an issue. :D

Rbrinda - I will add the minor upgrades back in and apply the fix in the linked post. Sounds like this will fix my issue. -Thank-you as well. :D