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View Full Version : Installing while disconnected to network



Wilbur
03-06-2006, 10:57 PM
Over a long period now, some of our customers (who are always school teachers) are reporting that when they attempt to install our product on their laptop while they are disconnected from their school network, InstallShield says it requires one of the network drives and then aborts installation. :confused: However, on stand-alone machines we never have a problem.

Any ideas would be greatly appreciated. The workaround at the moment is to tell them to install while connected to the network, but that is not a satisfactory answer.

TsungH
03-08-2006, 09:04 PM
When exactly during installation does it fail? You will want to take a look at their installation log.
when they attempt to install our product on their laptop while they are disconnected from their school network, InstallShield says it requires one of the network drives and then aborts installation.

Wilbur
03-09-2006, 11:25 AM
Can you please tell me where is the installation log file located?

I will need to confirm the details of this problem next time it occurs.

TsungH
03-09-2006, 04:19 PM
Your user will have to specify the location of the installation log. For information, please refer to command line parameters for setup.exe or msiexec.exe in the Help.