View Full Version : 11.5 upgrade refuses to activate

02-20-2006, 06:07 PM
Having waited long for this upgrade and the .NET 2.0 support I was deeply disappointed when the purchased upgrade refused to activate with an "illegal serial" number. How can it be illegal when it was copied / pasted from an order confirmation.

I sent an email to the activation support. Got back a reply saying that the activation code was invalid and asking me to register my software first. When trying to register on the website it tells me my license is already registered.

36 hours after the upgrade I am sitting here with a worthless piece of software which I still can not use. So much for a good user experience.

Dear Macrovision do I need to buy a support package also to get the software I bought to work (the web site happily accepts my serial for that purpose) or should I cut my losses and switch to something else now!?

Ashok Lad
03-05-2006, 01:32 AM

I am having the same problem until I realised that I have download the Version 11.5 Express while the serial no provided was for V11