View Full Version : Upgrading from express 11

02-20-2006, 02:53 PM
Is there a free upgrade for people using Express 11 or is the upgrade form 11 to 11.5 treated as coming from express 10 regardless if you purchased 11?

I tried calling install shield but nobody is answering the phones

Thank you.

02-21-2006, 10:01 AM
I just called the sales rep, it look like the update from 11 to 11.5 is not free, it cost $200 bucks.

I thought I read some posts that this upgrade was going to be free, I guess they were wrong. Seems to me like a lot of money to basically get support for .Net 2.0 :mad:

02-21-2006, 11:21 AM
This is a joke!

We have got a product that wasn't ready for prime time! If this is true, I'm finished with IS!

BTW.: Try go top the purchase section, choose upgrade, enter your isx 11 licensecode... are you able to buy an upgrade?


02-21-2006, 02:28 PM
This is a joke!

BTW.: Try go top the purchase section, choose upgrade, enter your isx 11 licensecode... are you able to buy an upgrade?


There is no upgrade from 11 to 11.5 only from 10 to 11.5 (at lest that what I got yesterday).

I am not sure what’s new on 11.5, but if all it has is .Net 2 and some other minor updates then this seems to me almost like a rip off, specially for someone that payed the $500 cost of the full Install shield 11.

02-21-2006, 03:05 PM
No sql 2005 express support either, sheeeeesh!!

02-22-2006, 08:34 AM
$199 for a point upgrade?!!! It was only $99 for a version upgrade to 11 even from 4.x! Now we are looking at over twice the cost for a point upgrade from 11 to 11.5. And it's $199 for someone upgrading from 4.x, oh come on!

I've been nervous since Macrovision took over, expecting to get scr*wed somehow and here it is. I sincerely believe that Macrovision have made a mistake that's going to cost them.

James Carlburg
02-22-2006, 09:40 AM

Yes, that's what I paid, $199 from 11.0 to 11.5. In my mind, I had to weigh getting some contract/sponsored projects in Crystal Reports Xi 2 to market that were compiled in VS2005 that I am taking some heat for late delivery to the customer.

To Macrovision's credit, I think they actually did have a much more appreciable effort and production cost in this release. I didn't have 11.0 installed long enough to notice, but 11.5 seems to be geared toward globalized language packs and the like, along with support for .NET 2.0.

I would recommend making a backup of your IS projects, Ghost (or otherwise fully backup) your hard drive and install the trial of 11.5 Express to see if your projects build with it, and also you can see some of the feature changes.

As for pricing strategy, I would have managed the pricing structure differently, and I'll bet my management style could generate more revenue than Macrovision while preserving the public relations with the customers. I would have offered 11.5 from 11.0 for no charge if purchased as a result of their e-mail letter to "upgrade to 11.0 by 9/30/05 for $99", which was e-mailed around 9/1/05. This would keep the existing most loyal customers loyal.

Then, prior to that approximate date of 9/1/05, I would have rolled backwards in versioning by offer an upgrade "credit" relative to the full version price of 11.5 Express, with an upgrade credit of $199 for IS X Express customers, and a $79 upgrade credit for 5.0 customers and as $49 upgrade credit for 4.0 customers, or something close to that concept, and careful review of the actual feature changes, when things went from .NET 1.0, .NET 1.1 and now .NET 2.0.

As brilliant as Macrovision is with regard to software licensing/authorization and Software Asset Management at a technology level, I don't see why they didn't arrive at the pricing psychology & public relations of upgrade credits to the full version.



02-22-2006, 01:57 PM
Ditto on the 'try before you buy' I was so impatient to get this after waiting so long I went ahead and upgraded right away and I can't even get it to save a project without crashing. Not real anxious to throw away another $100 on a support incident :mad:

02-22-2006, 03:05 PM
I'm sure they will come up with a free upgrade for v11 customers soon.

02-23-2006, 01:22 AM
I'm sure they will come up with a free upgrade for v11 customers soon.

Would I get my $200 dollars back since I upgraded from 11 to 11.5?

02-23-2006, 11:55 AM
Would I get my $200 dollars back since I upgraded from 11 to 11.5?

Yes. I'm sure they will do the right thing.

03-03-2006, 05:11 PM
Too late, I found another company and their product looks AWESOME! Their product is very powerful at a far more reasonable prices and they *DO* respond to newsgroups question….. oh, and they don’t charge $200 bucks for .Net 2 support.

Good luck with InstallShield.

03-08-2006, 06:30 AM
Could you share the name of the new tool?
I also considering leaving InstallShield.
Strange how things can change.

03-09-2006, 08:42 PM
Well, I don’t like what MacroVision is doing but never the less I don’t feel like I have the right to post a competitors name in this newsgroup! :(

03-22-2006, 01:57 AM
That's Wise!!!


04-14-2006, 12:32 PM
I don't care. See my "I gave up" post: http://community.macrovision.com/showthread.php?t=158323

They've demonstrated that they don't bother to monitor these forums anyway. I tried out InstallAware and am orders of magniture happier.