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Ric Havens
10-19-2005, 02:56 PM
I recently upgraded to Installshield Express 11 from Express 5. When I launch Express 11, I get the splash screen and nothing else. The same thing just recently started happening with Express 5 which is why I attempted the update.

Suggestions?

st.chris
10-20-2005, 04:14 AM
I installed a fresh copy of InstallShield 11 Premier Edition, which I want to use for evaluation.

The installation worked fine, but I get a splash screen and nothing else is loaded. I tried to e-mail my product consultant twice, but my e-mails were rejected ("Delivery to the following recipients failed.").

The system I use:

Athlon XP 3000+ (Barton core)
1 GB RAM
Asus A7v600-X main board

Windows XP Professional Service Pack 2

donclark
10-21-2005, 12:42 PM
If you're running XP and have installed the latest round of updates you might look for "Windows XP update KB896688" and try to uninstall it.

This fixed the problem that I was having - after paying for support.

Ric Havens
10-21-2005, 05:32 PM
Yes, that solved the issue for me as well. I bought support as well, and was about to submit this, but you beat me to it.

Did they offer any other information?

Thanks