View Full Version : Re-intalling/Re-activating IS 11 in a new computer - Activation Error 20675

10-01-2005, 06:02 AM
I have a problem activating Installsheild 11 on a new machine.

We have purchased this software. I installed it on my laptop . I registered using the website (as I purchased it from a reseller) and I activated it in my laptop.

Now I want to install it in my desktop PC. I uninstalled it completely from my Laptop. Installed it successfully in my desktop, but when I try to activate it I'm getting an error " An error occured while obtaining a valid activation response Code - Error 20675".

What should I do to get the s/w activated on the Desktop ?

Is there Email support available from support.installshield.com ?

Thanks a lot

Anand S

10-02-2005, 11:47 PM

Haven't anyone faced this issue ? Isn't anyone from Installshield support part of this forum ?

We have purchased this software only about a month back and we are facing this problem , such that we are not able to use it. Can someone please help ?


Anand S

10-04-2005, 02:15 PM
Perhaps, you should have read IMPORTANT SUPPORT ANNOUNCEMENT (http://community.installshield.com/announcement.php?f=183).

10-04-2005, 02:44 PM
Since you brought it, if still in support period, you should submit issue in support site not just ask question in community site.

Time for you experience InstallShield / Macrovision support. Pray and call. Haaa, a joke.