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medtqui
11-01-2004, 05:25 AM
Hi,

I'm new to this forum so not sure whether to post this question here but here goes..

I've downloaded the InstallShield X Evaluators Guide from Installshield site. It installed some files on my PC. Now I want to uninstall through "Add/Remove Program", it gave "Error 1309: Error reading from file: D:\Temp\Installshield\ISX_EG_0404_ds.pdf. Verify the file exists and that you can access it"

The file exist in the specified directory, I can open up the pdf file, I'm the admin of my PC. I tried the Repair option then uninstall again but it still gave the same message.

Does anyone have any ideas how to get rid of the guide cos it takes a lot of space. Thks.

bobcorrigan
11-09-2004, 10:16 AM
Sounds like system oddness. This happens to me sometimes with documents from all manner of places.

Ideas:

1. From windows, rename the document, then delete it.
2. From a Command (DOS) prompt, rename the document, then delete it.
3. Make sure you are logged in as the same user as when you installed the document.

You can tell that I'm no tech support guru. . .at least I didn't recommend to turn your machine off and on a few times.

Bob Corrigan
Product Manager, InstallShield