View Full Version : Err 1402

11-07-2001, 04:03 AM
I'm using installshield express 3.51 to install a vb app on a 98 machine. It installed fine on the development machine. But on another 98 machine I got this error message while the wizard was writing system registry values:
"Error 1402. Could no open key: Software\\SMS Reports\7.07.0000. Verify that you have sufficient access to that key, or contact your support personnel."

What on earth does that mean?

11-07-2001, 09:55 AM
I'm currently trying to figure this out. I'm doing a lot of research on MSDN because it looks like a Windows Installer issue. Shall let you know if I find anything. Few questions.

Did you add this regostry entry to your project?
Do you have the Access97 merge module (This seemed to be the cause for one user)?
Are you using any other merge modules?
When you wrote "Software\\SMS Reports\7.07.0000", is the double backslash after "Software" a typo or what it's really trying to look for?