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Jhall30458
05-24-2004, 12:40 PM
Hello, im trying to install this program from a company that all of our computers at work need, however, mine is the only one that it wont install on. I read on how to make the log file and here is its output, any help would be greatly appreciated. I am doing a custom install in where i just option out of some Log files. Attached is the full log file, and here is what i believe is important.

Action start 13:24:37: INSTALL.
MSI (s) (F8:84): Running ExecuteSequence
MSI (s) (F8:84): Doing action: WindowsFolder.3643236F_FC70_11D3_A536_0090278A1BB8
Action start 13:24:37: WindowsFolder.3643236F_FC70_11D3_A536_0090278A1BB8.
Action ended 13:24:37: WindowsFolder.3643236F_FC70_11D3_A536_0090278A1BB8. Return value 1.
MSI (s) (F8:84): Doing action: SystemFolder.3643236F_FC70_11D3_A536_0090278A1BB8
Action start 13:24:37: SystemFolder.3643236F_FC70_11D3_A536_0090278A1BB8.
Action ended 13:24:37: SystemFolder.3643236F_FC70_11D3_A536_0090278A1BB8. Return value 1.
MSI (s) (F8:84): Doing action: ISMsiServerStartup
Action start 13:24:37: ISMsiServerStartup.
MSI (s) (F8:84): Creating MSIHANDLE (74) of type 790542 for thread 1156
Action ended 13:24:37: ISMsiServerStartup. Return value 1.
MSI (s) (F8:84): Doing action: ISStartup
Action start 13:24:37: ISStartup.
MSI (s) (F8:84): Creating MSIHANDLE (75) of type 790542 for thread 1156
1: The InstallScript engine version currently installed on this machine is adequate.
1: Event 'E2437187' is created
1: MsiServerStartup ends
Action ended 13:24:37: ISMsiServerStartup. Return value 0.
1: Ev1948876
Action ended 13:24:37: ISStartup. Return value 1.
MSI (s) (F8:84): Doing action: ISSetupFilesExtract
Action start 13:24:37: ISSetupFilesExtract.
MSI (s) (F8:84): Skipping action due to msidbCustomActionTypeFirstSequence option.
Action ended 13:24:37: ISSetupFilesExtract. Return value 0.
MSI (s) (F8:84): Doing action: ISSetAllUsers
Action start 13:24:37: ISSetAllUsers.
MSI (s) (F8:84): Skipping action due to msidbCustomActionTypeFirstSequence option.
Action ended 13:24:37: ISSetAllUsers. Return value 0.
MSI (s) (F8:84): Skipping action: NCR_ParseINIParams (condition is false)
MSI (s) (F8:84): Doing action: IsHRDispatchExported.9D68DD2A_1AF8_11D4_AB3C_00C04F0971B2
Action start 13:24:37: IsHRDispatchExported.9D68DD2A_1AF8_11D4_AB3C_00C04F0971B2.
MSI (s) (F8:84): Skipping action due to msidbCustomActionTypeFirstSequence option.
Action ended 13:24:37: IsHRDispatchExported.9D68DD2A_1AF8_11D4_AB3C_00C04F0971B2. Return value 0.
MSI (s) (F8:84): Doing action: AppSearch
Action start 13:24:37: AppSearch.
MSI (s) (F8:84): Skipping AppSearch action: already done on client side
Action ended 13:24:37: AppSearch. Return value 0.
MSI (s) (F8:84): Doing action: LaunchConditions
Action start 13:24:37: LaunchConditions.
Action ended 13:24:37: LaunchConditions. Return value 1.
MSI (s) (F8:84): Doing action: NCR_SystemChecks
Action start 13:24:37: NCR_SystemChecks.
MSI (s) (F8:84): Skipping action due to msidbCustomActionTypeFirstSequence option.
Action ended 13:24:37: NCR_SystemChecks. Return value 0.
MSI (s) (F8:84): Doing action: NCR_SeeIfSMSInstalled
Action start 13:24:37: NCR_SeeIfSMSInstalled.
MSI (s) (F8:84): Skipping action due to msidbCustomActionTypeFirstSequence option.
Action ended 13:24:37: NCR_SeeIfSMSInstalled. Return value 0.
MSI (s) (F8:84): Doing action: NCR_LoadSavedSettings
Action start 13:24:37: NCR_LoadSavedSettings.
MSI (s) (F8:84): Skipping action due to msidbCustomActionTypeFirstSequence option.
Action ended 13:24:37: NCR_LoadSavedSettings. Return value 0.
MSI (s) (F8:84): Doing action: NCR_InitHWProperty
Action start 13:24:37: NCR_InitHWProperty.
MSI (s) (F8:84): Creating MSIHANDLE (79) of type 790542 for thread 1156
Action ended 13:24:37: NCR_InitHWProperty. Return value 1.
MSI (s) (F8:84): Skipping action: NCR_SetNoBP (condition is false)
MSI (s) (F8:84): Doing action: NCR_SetNoSYSMON
Action start 13:24:37: NCR_SetNoSYSMON.
MSI (s) (F8:84): Skipping action due to msidbCustomActionTypeFirstSequence option.
Action ended 13:24:37: NCR_SetNoSYSMON. Return value 0.
MSI (s) (F8:84): Skipping action: NCR_UninstallDrivers_FC (condition is false)
MSI (s) (F8:84): Doing action: FindRelatedProducts
Action start 13:24:37: FindRelatedProducts.
MSI (s) (F8:84): Skipping FindRelatedProducts action: already done on client side
Action ended 13:24:37: FindRelatedProducts. Return value 0.
MSI (s) (F8:84): Skipping action: AbortIfNewerExists (condition is false)
MSI (s) (F8:84): Skipping action: NCR_ModifyOldMsi (condition is false)
MSI (s) (F8:84): Skipping action: CCPSearch (condition is false)
MSI (s) (F8:84): Skipping action: RMCCPSearch (condition is false)
MSI (s) (F8:84): Doing action: NCR_SetUninstINIFile
Action start 13:24:37: NCR_SetUninstINIFile.
MSI (s) (F8:84): Creating MSIHANDLE (80) of type 790542 for thread 1156
Action ended 13:24:37: NCR_SetUninstINIFile. Return value 1.
MSI (s) (F8:84): Doing action: NCR_KillProcesses
Action start 13:24:37: NCR_KillProcesses.
MSI (s) (F8:84): Creating MSIHANDLE (81) of type 790542 for thread 1156
Action ended 13:24:37: NCR_KillProcesses. Return value 3.
MSI (s) (F8:84): Doing action: ISCleanUpFatalExit
Action start 13:24:37: ISCleanUpFatalExit.
MSI (s) (F8:84): Creating MSIHANDLE (82) of type 790542 for thread 1156
1: Shutting down the PRC server...
1: RPC server shut down.
Action ended 13:24:37: ISCleanUpFatalExit. Return value 1.
Action ended 13:24:37: INSTALL. Return value 3.
1: MsiServerStartup ends
Action ended 13:24:37: ISMsiServerStartup. Return value 0.
MSI (s) (F8:84): Closing MSIHANDLE (74) of type 790542 for thread 1156
MSI (s) (F8:84): MainEngineThread is returning 1603
MSI (c) (A4:54): Back from server. Return value: 1603
MSI (c) (A4:54): Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
Action ended 13:24:37: ExecuteAction. Return value 3.
MSI (c) (A4:54): Doing action: SetupCompleteError
Action start 13:24:37: SetupCompleteError.

Jhall30458
05-25-2004, 09:08 AM
bump :-(

Jhall30458
05-25-2004, 10:51 AM
Here is a different log File, this one i used the /l* option to log

Jhall30458
05-26-2004, 10:14 AM
bu-bump

_doog_
05-26-2004, 10:36 AM
could you create a verbose log with
/l*v
perhaps it contains a little bit more info

Jhall30458
05-26-2004, 11:38 AM
here you go

_doog_
05-27-2004, 08:01 AM
well, it fails at the Custom Action NCR_KillProcesses

but thats no IS Action.

i think you should get help from them who built the CA, not here...

From the name you would guess that it closes running applications, so perhaps one of your apps is flawed and that prevents the process. You could try to close all Apps that come in question and run the setup again. Another approach could be to take orca and disable the CA, the drawback might be that it is possible that you would have to reboot after the setup

Jhall30458
05-27-2004, 08:50 AM
thanks, got it to install once i disabled the kill process routine.!