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bsuravar
12-10-2003, 08:17 PM
Hi,

One of the users tried installing by running the setup.exe. For some wierd reason the installation failed and I am not aware of what errors came up.

Now the user wants to install the software but gets the following message

"This application is already installed. Please remove it and then run the installer."

I ran the installer in the verbose mode and the log file generated is attached in this message.

Not sure what to do. Please help.

Thanks,
bhanu.

----------------- VERBOSE LOG -----------------------


=== Verbose logging started: 12/10/2003 17:05:24 Build type: SHIP UNICODE 2.00.2600.1183 Calling process: C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe ===
=== Logging started: 12/10/2003 17:05:25 ===
1: 7.07.262.0
1: InstallShield Install driver started, version:7.07.262.0
1: Package Path: C:\windows\Studio.msi
1: Command Line: /verbose"c:/windows/bhanu.log" /v /v"SETUPEXEDIR=\"C:\windows\""
1: Extract supporting files
1: InstallShield Support files extracted.
1: Ready to launch UI sequence.
Action start 17:05:26: CommonFilesFolder.B4D51E90_EB26_4963_BBD5_76E809E8FF98.
Action ended 17:05:26: CommonFilesFolder.B4D51E90_EB26_4963_BBD5_76E809E8FF98. Return value 1.
Action start 17:05:26: SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7.
Action ended 17:05:26: SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7. Return value 1.
Action start 17:05:26: SystemFolder.35210702_493B_42CA_BA13_865C5A8BDAC1.
Action ended 17:05:26: SystemFolder.35210702_493B_42CA_BA13_865C5A8BDAC1. Return value 1.
Action start 17:05:26: SystemFolder.21206420_6BA8_4CFB_A48C_C72A6BFE80C0.
Action ended 17:05:26: SystemFolder.21206420_6BA8_4CFB_A48C_C72A6BFE80C0. Return value 1.
Action start 17:05:26: ISVerifyScriptingRuntime.
Action ended 17:05:27: ISVerifyScriptingRuntime. Return value 1.
Action start 17:05:27: ISSetupFilesExtract.
1: Starting to extract setup files
1: Getting SUPPORTDIR property : C:\DOCUME~1\user1\LOCALS~1\Temp\{EABB0D9C-41B9-43AE-80EA-566677138855}
1: Extracting SetupFiles to: C:\DOCUME~1\user1\LOCALS~1\Temp\{EABB0D9C-41B9-43AE-80EA-566677138855}
1: Getting ISSetupFile table view
1: Executing ISSetupFile table view
1: Extracting Setup File:
1: C:\DOCUME~1\user1\LOCALS~1\Temp\{EABB0D9C-41B9-43AE-80EA-566677138855}\SetupUtility.dll
1: Extracting Setup File:
1: C:\DOCUME~1\user1\LOCALS~1\Temp\{EABB0D9C-41B9-43AE-80EA-566677138855}\readme.txt
1: Settign SUPPORTDIR property to: C:\DOCUME~1\user1\LOCALS~1\Temp\{EABB0D9C-41B9-43AE-80EA-566677138855}
1: Setting ISSETUPFILESCOMPLETED property
Action ended 17:05:27: ISSetupFilesExtract. Return value 1.
Action start 17:05:27: AppSearch.
Action ended 17:05:27: AppSearch. Return value 1.
Action start 17:05:27: LaunchConditions.
Action ended 17:05:27: LaunchConditions. Return value 1.
Action start 17:05:27: FindRelatedProducts.
Action ended 17:05:27: FindRelatedProducts. Return value 1.
Action start 17:05:27: ValidateProductID.
Action ended 17:05:27: ValidateProductID. Return value 1.
Action start 17:05:27: CostInitialize.
Action ended 17:05:28: CostInitialize. Return value 1.
Action start 17:05:28: FileCost.
Action ended 17:05:28: FileCost. Return value 1.
Action start 17:05:28: IsolateComponents.
Action ended 17:05:28: IsolateComponents. Return value 1.
Action start 17:05:28: ResolveSource.
Action ended 17:05:28: ResolveSource. Return value 1.
Action start 17:05:28: CostFinalize.
Action ended 17:05:29: CostFinalize. Return value 1.
Action start 17:05:29: MigrateFeatureStates.
Action ended 17:05:29: MigrateFeatureStates. Return value 0.
Action start 17:05:29: ISSetupFilesCleanup.
1: Standard project type, let scripting engine clean up setup files...skipping action
Action ended 17:05:29: ISSetupFilesCleanup. Return value 1.
1: Ready to initialize IDriver.
1: Inside Initialize, ref count is 1
1: Inside Open Script
1: Script engine cocreated.
1: Opening script: C:\DOCUME~1\user1\LOCALS~1\Temp\{EABB0D9C-41B9-43AE-80EA-566677138855}\setup.inx
1: InstallShield script openned successfully.
1: Ready to initialize full UI support.
1: Ready to initialize the script...
1: Opening cab file...
1: Registering cab file...
1: Invoking __ISRTInit...
1: Invoking __ISWIMsiHandle...
1: Invoking __SetMaintenance...
1: Getting feature log...
1: __ISRTSetComponentLog...
1: Invoking __ISWIInit...
1: Setting external UI handler...
1: Creating file moniker...
1: Getting running object table...
1: Registering service to ROT table...
1: Marshalling IDriver for RPC service...
1: Ready to launch program block.
1: Installation aborts, ready for RPC shutting down.
1: User aborts the installation, ready to launch __OnAbort.
1: Ready to Uninitialize...
1: Shutting down all services
1: Invoking __ISRTRestoreMainLog...
1: Invoking __ISWIUninit...
=== Verbose logging stopped: 12/10/2003 17:05:42 ===

Flowers
12-10-2003, 10:06 PM
It sounds like your installation got far enough to place entries into the registry. These entries are what tells InstallShield that the product is installed. Remove the registry entries to correct the problem.

bsuravar
12-10-2003, 10:31 PM
The installer was checking for some custom registry before installing and displays that error message.

Thanks,
bhanu.